Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.13

4.1 Rating 275 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only after a year!! Did l realise that the roof windows were not central in the room- therefore at odd angles to the central doors .”

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Posted 4 years ago

Thank you for your review.

Posted 4 years ago

“Lots of problems with delivery of kitchen. Appliances all had to be replaced. Don’t work properly now. Kitchen worktop has split. Would not recommend..”

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Posted 4 years ago

Thank you for your review. As we discussed at the time, the kitchen was supplied on a supply only basis so we were not involved in the installation of the kitchen. The feed back from our suppler at the time was that they were concerned about how long the work top had been left untreated which can cause it to split. However you were offered a free of charge replacement on a supply only basis which you refused. With regards to the appliances, as per the terms & conditions pass on the manufactures warranty.

Posted 4 years ago

“The service and clean up was good. Have found with time though that the doors are not very draft proof leaving the hall area with a definite chill.”

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Posted 4 years ago

Good Morning, Thank you for your feedback. We have been in touch with regards to this issue but have received no response as of yet. Many thanks

Posted 3 years ago

“The products are good, well made and reasonably priced. But if you want new windows you buy them from Cairngorm windows, but a new glass unit for existing windows comes from Inverness glass. They are both part of the group but apparently don’t like talking to each other. So when you order windows and glass all at once from one salesman, you don’t get the glass units. They have to come and measure again, then forget for a while, then measure again. Then they insist you pay upfront which is the opposite of the new window process, then they fit the wrong type of glass and come back a week later to get it right. A process begun in May ‘19 is now complete. All pleasant folk to speak to, need to improve left hand right hand communications though. A lot.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Very good service, quality materials .”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Great work, job carried out in allocated time. Would happily use again.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Excellent workmanship. A pleasure to do business with.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Initially the workmanship of installing door was extremely shoddy and unfinished but other workmen from Cairngorm then attended to complete the job to our satisfaction.”

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Posted 4 years ago

Thank you for the review.

Posted 4 years ago

“Great service and polite, helpful staff.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“They installed my solar system very professionally.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Very friendly, prompt service from a locally owned company.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Very pleased with the quality of the windows and the installation. The two lads who installed the windows were cheery, paid attention to detail, and left the whole area clean and tidy, sweeping up and vacuuming the whole area. Would definitely use Cairngorm Windows again. Many thanks.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Windows not fitted and sealed properly resulted in leaks.”

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Posted 4 years ago

Thank you for your review. If you are still having issues if you could email Jack.michael@cairngormgroup.co.uk and we will work on getting this resolved as soon as possible for you.

Posted 4 years ago

“The Cairngorm fitters were a very obliging team, as my wife was in hospital at the time and I had to move our dogs(4) from room to room as the windows and doors were being placed. Your men were at the top of their game as they worked quickly and effectively to finish the job before I had to go to Inverness to pick her up after her hip replacement surgery. All in all an excellent job.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“Extremely disappointed with reliability and repairs for warranty of solar panels. Solar panels have not generated as much electricity due to them not working and time taken to repair them under warranty on various occasions. We feel the aftercare has been very poor. We are also concerned after the warranty runs out they are supposed to last 15 years but we will end up paying for repairs ourselves.”

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Posted 5 years ago

“Purchased windows and door, friendly salesman, reasonable price and quality fitting.”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“I bought a new kitchen from Cairngorm Group after visiting many showrooms throughout the highlands. Although they were a wee bit more expensive due to the superb German range it was money well spent. Service and value for money was second to none. i'm thinking of renewing my windows and doors throughout the house, i know exactly where i will be going. Thanks Cairngorm, excellent service and value for money.”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Great!”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Great service from start to finish. Local company and would highly recommend”

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Posted 5 years ago

Thank you for the kind review!

Posted 5 years ago

“Pleasure to deal with. Would happily use again.”

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Posted 5 years ago

Thank you for the kind review!

Posted 5 years ago

Cairngorm Group is rated 4.1 based on 275 reviews