Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.13

4.1 Rating 275 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and clean up was good. Have found with time though that the doors are not very draft proof leaving the hall area with a definite chill.”

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Posted 4 years ago

Good Morning, Thank you for your feedback. We have been in touch with regards to this issue but have received no response as of yet. Many thanks

Posted 3 years ago

“After sales very disappointing. 4 leaks in Conservatory roof in 4 years so obviously not sealed properly when it was put up . Temporary fix in January but still waiting to hear when it’s going to be done properly. It always takes several phone calls before anything gets done. Not good enough.”

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Posted 4 years ago

Thank you for your review! If you are still having issues if you could email Jack.michael@cairngormgroup.co.uk and we will work on getting this resolved as soon as possible for you.

Posted 4 years ago

“Very good service, quality materials .”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“The whole project took nearly a year....it was a conservatory not an arena! I would never recommend Cairngorm Glass to anyone I know.”

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Posted 6 months ago

“Great work, job carried out in allocated time. Would happily use again.”

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Posted 4 years ago

Thank you for your kind review!

Posted 4 years ago

“3 exterior doors were fitted. Had to get Cairngorm back to resolve wind getting through the middle of the doors, round the seals and the interior finishing not secured properly. Since then every time the wind and rain blows against the doors, they leak. Not the claim that their products are designed for the Highlands of Scotland weather. Also only being double glazed they are cold to touch. Not what the salesman had promised when I had expressed wanting to buy triple glazing.”

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Posted 2 months ago

We are sorry to hear that we did not meet your expectations on this occasion. Please fill out our Customer Care Form or otherwise give our showroom a call on 01463 238000 to discuss further. https://cairngormgroup.co.uk/customer-care-form/

Posted 1 month ago

“Very good tidy anx pleasang”

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Posted 4 months ago

“The actual windows and doors are great. But the installation was horrendous. They left huge gaps in the woodwork, cracks on the outside and didn't change the cills. Then it took me phoning every day for two weeks before they would come back to fix it. The guy was rude when he came back and I showed him all the mistakes and the company had the cheek to send me a bill before they even corrected the work. All in all I would never go with this company again. You have to chase them up and even the corrected work has been done to a substandard finish. DO NOT WASTE YOUR TIME!!!! Terrible company!”

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Posted 4 months ago

Posted 1 month ago

“Changed conservatory roof from polycarbonate to lightweight flat roof. Excellent service, from initial measure & quote to old roof being removed new lightweight installed, and completed inside to a very satisfactory high standard within the week, very competent, pleasant and very tidy workers. Delighted overall. This is the 2nd time we have used the Cairngorm Group & with materials and tradesmen in high demand, you will not go wrong with them for any home improvements.”

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Posted 9 months ago

“Very good”

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Posted 11 months ago

“Had 2 houses to be done,windows,doors,facia and soffits,started at first house eventually did windows and doors then left,winter time came and I informed them no work to be carried out until weather Inproved. Then they started at other house which I left them to it,the 2 young installers had no respect to the property as damage was done,took photos and spoke to one of the directors and sent him the photos and to my dismay he stated how do I know that damage was there before we arrived,at the end a chap was sent to repair the damage he was there for 3 days. As for the installation manager,if and when I got a hold of,requires to do a course in customer relations as was very rude and pathetic,when I complained about the guttering(water flow) at the second house a chap came and spent approx 2 hours at one side of garage to get water flow correct and left stating had other jobs to go to. When I phoned and spoke to the installation manager regarding guttering he stated nothing wrong with it,when I stated why was the chap at it for 2 hours if nothing wrong he got very rude,swearing,and said that they were not coming to finish the first house they started on. I didn't want any special treatment since I thought 2 houses was a big contract but no after job phone call or visit to ask if I was happy. Would I recommend this company,no chance”

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Posted 11 months ago

“Although staff are helpfull when you go down to order windows/doors etc. There are a couple of things which are not very good. On at least three occasions I have been sent the invoice by email for windows/doors but had not been informed that they were ready to collect even though Cairngorm have my mobile number and e-Mail address. Also the back yard is a bit untidy and not easy to negotiate with a van as there are hazards everywhere. But as I have said staff are helpfull and your windows/doors etc are good.”

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Posted 11 months ago

“Very helpful staff and always made aware of when my order will be ready, would highly recommend 😀”

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Posted 11 months ago

“Ordering is very easy, the girls in the office always keep me right and delivery is prompt on a Friday. Any queries are always dealt with quickly.”

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Posted 11 months ago

“A very good install of door and window , Very much improved the look and now draft free Nice clean site when finished the job 👍🧰😊”

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Posted 11 months ago

“I too had a quote for my elderly Dad and these people quoted around 30% higher than any other company in this area for same work, wasn't impressed and obviously went elsewhere. Very pushy sales guy.”

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Posted 11 months ago

“Quote for windows for my Dad were at least £2000 above all others !! Not sure that the company offers any extras which weren't included in other quotes. Spoke to friends who had similar work done. Advice stay away from these people”

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Posted 1 year ago

“Not happy had conservatory fitted in 2019 have had constant problems with the roof have leaks continually someone has been out recently and looked at said roof and as yet not had no contact regarding repair as this was quite a major hole in glass ceiling I have called but was told this is two man job as yet no date arranged not a happy customer”

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Posted 1 year ago

“No problems at all for my new window in the bathroom that had not got one. What a difference it made. Would always use you again. Workmanship excellent. 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿”

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Posted 1 year ago

“Only after a year!! Did l realise that the roof windows were not central in the room- therefore at odd angles to the central doors .”

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Posted 4 years ago

Thank you for your review.

Posted 4 years ago

Cairngorm Group is rated 4.1 based on 275 reviews