Login
Start Free Trial Are you a business?? Click Here

Cairngorm Group Reviews

4.1 Rating 278 Reviews
75 %
of reviewers recommend Cairngorm Group
4.1
Based on 278 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5

Write Your review

This afternoon we were unable to lock our back door. I called the Inverness office and it was fixed within an hour and a half of us phoning. The staff were so friendly and helpful. Absolutely delighted.
Helpful Report
Posted 1 month ago
Thank you for your review, Rosemary. We were delighted to provide you with a speedy fix!
Posted 1 month ago
I wanted to drop you a note to say thank you for the great job you and your team did last week. It is truly appreciated. We got lucky with the weather and I noted (with great relief) that the first Cairngorm van was on site by 10am. I know this was an early, early rise for the guys after previous days working far away in Aberdeen. It really made the difference though - Skye was being lashed by rain by 3pm and if they hadn't done that, then we wouldn't have been able to get the job finished and sealed in time. It's been an incredibly worrying few months for us and overall, it's down to a poorly designed roof on our side in combination with a non-straightforward pregnancy on the part of my wife. Working with Cairngorm has taken so much of the stress and worry out of the window side of things at a time when we really needed the help. Again, you and the glaziers have my genuine thanks and appreciation. Skye is a hard place to get work done in general and you guys do a fantastic job. It makes a big difference to myself and many other people who live in such a remote location that you're there doing what you do. Again, thank you.
Helpful Report
Posted 5 months ago
Thank you for your lovely feedback - our team were delighted we could take away any unneccessary stress and worry with your windows!
Posted 1 month ago
I would have given 5 stars if after fitting checks were carried out for snagging, the fitting team was great, the sales were fair, and the survey person was poor. I felt the sales and survey persons were in conflict with each other leaving us feeling like piggy in the middle. We have had 1 window in the kitchen not working and would not open fully
Helpful Report
Posted 5 months ago
Very good experience with salesman and fitters.
Helpful Report
Posted 10 months ago
3 exterior doors were fitted. Had to get Cairngorm back to resolve wind getting through the middle of the doors, round the seals and the interior finishing not secured properly. Since then every time the wind and rain blows against the doors, they leak. Not the claim that their products are designed for the Highlands of Scotland weather. Also only being double glazed they are cold to touch. Not what the salesman had promised when I had expressed wanting to buy triple glazing.
Helpful Report
Posted 10 months ago
We are sorry to hear that we did not meet your expectations on this occasion. Please fill out our Customer Care Form or otherwise give our showroom a call on 01463 238000 to discuss further. https://cairngormgroup.co.uk/customer-care-form/
Posted 9 months ago
Work was carried out on due date. With care to property and to a high standard Quality of windows and doors met our expectations
Helpful Report
Posted 10 months ago
Work carried out quickly and efficiently
Helpful Report
Posted 10 months ago
Excellent service.
Helpful Report
Posted 10 months ago
Great, thanks
Helpful Report
Posted 10 months ago
Boys turned up on time. Window fitted and they tidied up and left.
Helpful Report
Posted 10 months ago
A huge change from the old door. Warmer and well fitted!
Helpful Report
Posted 10 months ago
Great service from David Berrie , very helpful and great to deal with when I need advice before ordering, delivery driver always phones day before hes going to deliver which is very helpful and products i purchase from yous are great quality And good price , wouldn’t go anywhere else
Helpful Report
Posted 10 months ago
Has our front and back door replaced. Work was carried out swiftly and professionally
Helpful Report
Posted 10 months ago
Guys were great despite the snow! Excellent job and guys were helpful and everything was left tidy every day. Thank you!
Helpful Report
Posted 10 months ago
We developed a fault with a conservatory roof which was close to the end of the guarantee period. Cairngorm fixed it with any delay without quibbling. The staff they employ are first rate.
Helpful Report
Posted 10 months ago
Can't thank Cairngorm enough. They went above and beyond when they fitted our windows. My husband was ill in hospital and they had to be done ready for when he came home. He has cancer and everything had to be clean . The window fitters cleaned up after they had finished. Thank you Cairngorm.
Helpful Report
Posted 10 months ago
Very happy with the replacement window
Helpful Report
Posted 10 months ago
Cairngorm put in my first double glazing about 20 years ago, and did a superb job putting up a new porch last year. Highly recommend them.
Helpful Report
Posted 10 months ago
Lovely windows fitted quickly and efficiently - very pleased.
Helpful Report
Posted 10 months ago
Good work / great windows & doors / very tidy afterwards.
Helpful Report
Posted 10 months ago
Cairngorm Group is rated 4.1 based on 278 reviews