“After sales very disappointing. 4 leaks in Conservatory roof in 4 years so obviously not sealed properly when it was put up . Temporary fix in January but still waiting to hear when it’s going to be done properly. It always takes several phone calls before anything gets done. Not good enough.”
Posted 10 months ago
Thank you for your review! If you are still having issues if you could email Jack.michael@cairngormgroup.co.uk and we will work on getting this resolved as soon as possible for you.
“Lots of problems with delivery of kitchen. Appliances all had to be replaced. Don’t work properly now. Kitchen worktop has split. Would not recommend..”
Posted 11 months ago
Thank you for your review. As we discussed at the time, the kitchen was supplied on a supply only basis so we were not involved in the installation of the kitchen. The feed back from our suppler at the time was that they were concerned about how long the work top had been left untreated which can cause it to split. However you were offered a free of charge replacement on a supply only basis which you refused. With regards to the appliances, as per the terms & conditions pass on the manufactures warranty.
“The products are good, well made and reasonably priced. But if you want new windows you buy them from Cairngorm windows, but a new glass unit for existing windows comes from Inverness glass. They are both part of the group but apparently don’t like talking to each other. So when you order windows and glass all at once from one salesman, you don’t get the glass units. They have to come and measure again, then forget for a while, then measure again. Then they insist you pay upfront which is the opposite of the new window process, then they fit the wrong type of glass and come back a week later to get it right. A process begun in May ‘19 is now complete. All pleasant folk to speak to, need to improve left hand right hand communications though. A lot.”
“Initially the workmanship of installing door was extremely shoddy and unfinished but other workmen from Cairngorm then attended to complete the job to our satisfaction.”
“Very pleased with the quality of the windows and the installation. The two lads who installed the windows were cheery, paid attention to detail, and left the whole area clean and tidy, sweeping up and vacuuming the whole area. Would definitely use Cairngorm Windows again. Many thanks.”
“Windows not fitted and sealed properly resulted in leaks.”
Posted 1 year ago
Thank you for your review. If you are still having issues if you could email Jack.michael@cairngormgroup.co.uk and we will work on getting this resolved as soon as possible for you.
“The Cairngorm fitters were a very obliging team, as my wife was in hospital at the time and I had to move our dogs(4) from room to room as the windows and doors were being placed. Your men were at the top of their game as they worked quickly and effectively to finish the job before I had to go to Inverness to pick her up after her hip replacement surgery. All in all an excellent job.”
“Extremely disappointed with reliability and repairs for warranty of solar panels. Solar panels have not generated as much electricity due to them not working and time taken to repair them under warranty on various occasions. We feel the aftercare has been very poor. We are also concerned after the warranty runs out they are supposed to last 15 years but we will end up paying for repairs ourselves.”
“I bought a new kitchen from Cairngorm Group after visiting many showrooms throughout the highlands. Although they were a wee bit more expensive due to the superb German range it was money well spent. Service and value for money was second to none. i'm thinking of renewing my windows and doors throughout the house, i know exactly where i will be going. Thanks Cairngorm, excellent service and value for money.”
