Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.14

4.1 Rating 278 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This afternoon we were unable to lock our back door. I called the Inverness office and it was fixed within an hour and a half of us phoning. The staff were so friendly and helpful. Absolutely delighted.”

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Posted 1 month ago

Thank you for your review, Rosemary. We were delighted to provide you with a speedy fix!

Posted 1 month ago

“I wanted to drop you a note to say thank you for the great job you and your team did last week. It is truly appreciated. We got lucky with the weather and I noted (with great relief) that the first Cairngorm van was on site by 10am. I know this was an early, early rise for the guys after previous days working far away in Aberdeen. It really made the difference though - Skye was being lashed by rain by 3pm and if they hadn't done that, then we wouldn't have been able to get the job finished and sealed in time. It's been an incredibly worrying few months for us and overall, it's down to a poorly designed roof on our side in combination with a non-straightforward pregnancy on the part of my wife. Working with Cairngorm has taken so much of the stress and worry out of the window side of things at a time when we really needed the help. Again, you and the glaziers have my genuine thanks and appreciation. Skye is a hard place to get work done in general and you guys do a fantastic job. It makes a big difference to myself and many other people who live in such a remote location that you're there doing what you do. Again, thank you.”

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Posted 5 months ago

Thank you for your lovely feedback - our team were delighted we could take away any unneccessary stress and worry with your windows!

Posted 1 month ago

“I would have given 5 stars if after fitting checks were carried out for snagging, the fitting team was great, the sales were fair, and the survey person was poor. I felt the sales and survey persons were in conflict with each other leaving us feeling like piggy in the middle. We have had 1 window in the kitchen not working and would not open fully”

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Posted 5 months ago

“Very good experience with salesman and fitters.”

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Posted 10 months ago

“3 exterior doors were fitted. Had to get Cairngorm back to resolve wind getting through the middle of the doors, round the seals and the interior finishing not secured properly. Since then every time the wind and rain blows against the doors, they leak. Not the claim that their products are designed for the Highlands of Scotland weather. Also only being double glazed they are cold to touch. Not what the salesman had promised when I had expressed wanting to buy triple glazing.”

Helpful Report

Posted 10 months ago

We are sorry to hear that we did not meet your expectations on this occasion. Please fill out our Customer Care Form or otherwise give our showroom a call on 01463 238000 to discuss further. https://cairngormgroup.co.uk/customer-care-form/

Posted 9 months ago

“Work was carried out on due date. With care to property and to a high standard Quality of windows and doors met our expectations”

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Posted 10 months ago

“Work carried out quickly and efficiently”

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Posted 10 months ago

“Excellent service.”

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Posted 10 months ago

“Great, thanks”

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Posted 10 months ago

“Boys turned up on time. Window fitted and they tidied up and left.”

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Posted 10 months ago

“A huge change from the old door. Warmer and well fitted!”

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Posted 10 months ago

“Great service from David Berrie , very helpful and great to deal with when I need advice before ordering, delivery driver always phones day before hes going to deliver which is very helpful and products i purchase from yous are great quality And good price , wouldn’t go anywhere else”

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Posted 10 months ago

“Has our front and back door replaced. Work was carried out swiftly and professionally”

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Posted 10 months ago

“Guys were great despite the snow! Excellent job and guys were helpful and everything was left tidy every day. Thank you!”

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Posted 10 months ago

“We developed a fault with a conservatory roof which was close to the end of the guarantee period. Cairngorm fixed it with any delay without quibbling. The staff they employ are first rate.”

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Posted 10 months ago

“Can't thank Cairngorm enough. They went above and beyond when they fitted our windows. My husband was ill in hospital and they had to be done ready for when he came home. He has cancer and everything had to be clean . The window fitters cleaned up after they had finished. Thank you Cairngorm.”

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Posted 10 months ago

“Very happy with the replacement window”

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Posted 10 months ago

“Cairngorm put in my first double glazing about 20 years ago, and did a superb job putting up a new porch last year. Highly recommend them.”

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Posted 10 months ago

“Lovely windows fitted quickly and efficiently - very pleased.”

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Posted 10 months ago

“Good work / great windows & doors / very tidy afterwards.”

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Posted 10 months ago

Cairngorm Group is rated 4.1 based on 278 reviews