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Cairngorm Group Reviews

4.1 Rating 275 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

4.1

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well the job on my front porch was a disaster from start to finish. The wrong size door was sent out.....the first fitter said yes it was wrong but had to fit it and rang your office. Then after a long delay the new door was supposed to come and be fitted so being disabled l arranged for someone to be in with me. That very morning they rang to say the fitter could not come for another week. That was when we were going on a long holiday so we had to wait for a further 3 months or so to finally get the right door fitted. After approx 6 to 9 months the glass window front began to come away from the door. So called you again. Man arrives to look at the door...yes it is faulty. New door has to be made again. Aprox after nearly 9 months to a year l finally had the correct front porch l had paid for and it was all correct. So asking me how bad my experience was is a bit of a joke really. Considering l had all ready purchased my full house windows from you before this.......l have to say it was a very poor experience.”

Posted 5 years ago

Sorry to read your comments, if you could send a copy of your guarantee number then we can look into this further.

Posted 5 years ago

The best contact email is jack.michael@cairngormgroup.co.uk

Posted 5 years ago

“Would never use Cairngorm again, the product was good but the workmanship was beyond poor! The finish was horrendus and we had to have several window surrounds replaced, not once but twice and even then it was not up to a good standard. Very shoddy!!!”

Posted 5 years ago

Very sorry to hear of the issues you have had, if you send me an email at jack.michael@cairngormgroup.co.uk then we can investigate this matter further.

Posted 5 years ago

“Everyone that I had any dealings with made it very easy for me.”

Posted 5 years ago

Thank you for the review!

Posted 5 years ago

Thank you for the kind review!

Posted 5 years ago

“I enquired some 2 weeks ago about transport of DG units from INVERNESS to iISLE ofBARRA still no reply ?? not good and too late thank you//”

Posted 5 years ago

We have no regular deliveries to Barra so when your enquiry came in we sought a quote from a carrier which wasn't forthcoming. We chased and it seemed expensive so we tried a couple of others. Yes it took time but we try and find the most cost effective solutions for our clients.

Posted 5 years ago

“Installation was ok but they were not interested in resolving an issue afterwards.”

Posted 5 years ago

Sorry to hear you have had problems, if there is still any outstanding issues please email me at jack.michael@cairngormgroup.co.uk so we can further investigate this matter.

Posted 5 years ago

“Product was good but the fitting was a shambles. Workmen arrive to find no scaffolding so only half job done. Waited another week to get things sorted had to push for any kind of discount for the inconvenience.”

Posted 5 years ago

Thank you for the feedback.

Posted 4 years ago

“Really helpful staff. Great help with purchase of walking boots. Thank you”

Posted 5 years ago

“Kitchen aftersaies service is rubbish!”

Posted 5 years ago

Hi there, sorry to read your comments regarding our kitchen after sales. If you could email more details to jack.michael@cairngormgroup.co.uk then I will be able to investigate this further

Posted 5 years ago

“Work satisfactory but didn’t come when promised so would be reluctant to use again as per previous correspondence”

Posted 5 years ago

Thank you for your feedback. If you are still having issues please get in touch with jack.michael@cairngormgroup.co.uk and we can look into this further.

Posted 4 years ago

“We are delighted both with the process and the product.”

Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“A quick response to our request and a explanation as to why what we wanted was no possible.”

Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“I cannot fault the assessors or the installers of our new windows. A truly reliable company - 10 out of 10 for the after fitting clean up too.”

Posted 5 years ago

Thank you for the review - Glad we could help!

Posted 5 years ago

“terrible service, Months of waiting to have our new window fixed, someone comes and looks, we hear nothing, we complain, someone comes and looks, we hear nothing and so on and so on, The draught now coming from our new window is worse than our old one was,”

Posted 5 years ago

Very sorry to read your comment above, if you contact myself at jack.michael@cairngormgroup.co.uk then I will make sure an engineer comes to have a look at your window.

Posted 5 years ago

“We had a sunlounge built together with replacement windows and some replacement cladding about 6 years ago. We were happy overall but had issues about how some minor scratches on windows were dealt with. Also felt that a senior member of staff should have carried out a final inspection of the project and checked that we were satisfied. I think the project cost around £50k!!”

Posted 5 years ago

“You fitted the solar panels on time in time and they have worked well. We are vert pleased!”

Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Couldn't fault any of the process from calling into the sales room in Inverness to the product being installed professionally.”

Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“It took nearly 2 years to get a front door fitted, and it’s still giving us problems”

Posted 5 years ago

Sorry to read your review, if you could send an email with further details and your guarantee number to jack.michael@cairngormgroup.co.uk then I will be able to investigate this further.

Posted 5 years ago

“excellent service thankyou”

Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“Solar panel installation. Very stressful experience. Did not complete the job on time. Did not have all the parts to do the job. Had to phone the MD of Cairngorm on his mobile on his way home from work. Deadline date of solar feed-in tariff reduction met by skin of teeth only due to my personal intervention.”

Posted 5 years ago

The run up to the feed in tariff reduction was very stressful for us also. Parts we ordered in plenty time didn't come and some suppliers virtually held us to ransom by increasing prices. Not one single customer of ours promised a deadline beating installation was let down. On the final day our office staff worked until nearly midnight to ensure every last job was properly registered and even waited on until an acknowledgement was received. Not sure how much more you could have expected.

Posted 5 years ago

“Everyone I dealt with in the Cairngorm group were very professional and very helpful. They arrived on time did the job as agreed and left my premises clean and tidy.”

Posted 5 years ago

Many thanks for the review! Glad we have been able to help.

Posted 5 years ago

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Cairngorm Group is rated 4.1 based on 275 reviews