Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.13

4.1 Rating 275 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boys turned up on time. Window fitted and they tidied up and left.”

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Posted 2 months ago

“A huge change from the old door. Warmer and well fitted!”

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Posted 2 months ago

“Very good tidy anx pleasang”

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Posted 4 months ago

“The quality of the work is excellent and can’t be faulted. Communication needs some improvement but on the whole Cairngorm Group did us a brilliant job.”

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Posted 5 months ago

“Pleasant and hardworking employees. Very satisfied with the conservatory.”

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Posted 6 months ago

“Generally pleased with the new door, although there was an anxious moment when the joiners had to build up the door frame with foam and plastic because the opening was too large. The only other issue is a draught coming under the door when there is an easterly wind. It may just need a strip of silicone paste along the threshold. Would I use Cairngorm again? Yes. Your service was professional, your joiners were hard working and answered any concerns that I had, your final product looks good quality, better than Sinclair windows, who I have used in the past. You were cheaper than Norscot, who I have also used in the past. Norscot joiners did a bit of a slapdash job, with poor attention to detail and I had to get one of their workers back again to finish the job to my my satisfaction.”

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Posted 6 months ago

“All went to plan but ordering around xmas time caused some mis communication and delay”

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Posted 11 months ago

“Happy with the service provided.”

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Posted 11 months ago

“Yes very pleased with the company gave 4 as i felt they were a wee expensive however they did a great job Well done you”

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Posted 11 months ago

“The workers where very pleasant and friendly.”

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Posted 11 months ago

“We had two doors and a complete set of windows installed over three days. The workmen were polite and quite thorough overall. A few snagging issues during the process and after completion of the installation were dealt with by the head joiner.”

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Posted 11 months ago

“We had a conservatory built by Cairngorm Group three years ago and we found them very good. They were friendly, helpful and thoroughly professional. They turned up when they said they would, dealt with a problem that emerged and finished in time. We would definitely use them again and have done in the past. The only minor niggle is with after-sales service, as we contacted them about a couple of minor issues and received no response.”

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Posted 1 year ago

“Windows and conservatory good but several issues with conservatory since. Communication diabolical”

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Posted 1 year ago

“Delivery was good but a little late”

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Posted 1 year ago

“The service and clean up was good. Have found with time though that the doors are not very draft proof leaving the hall area with a definite chill.”

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Posted 4 years ago

Good Morning, Thank you for your feedback. We have been in touch with regards to this issue but have received no response as of yet. Many thanks

Posted 3 years ago

“It was a few years ago since we received double glazing from yourselves. It was a moderate cost with friendly staff. They tidied up after themselves and we have had no problems.”

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Posted 5 years ago

Thank you for the kind review!

Posted 5 years ago

“We found the advice given helpful”

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Posted 5 years ago

Thank you for the review!

Posted 5 years ago

“We had a sunlounge built together with replacement windows and some replacement cladding about 6 years ago. We were happy overall but had issues about how some minor scratches on windows were dealt with. Also felt that a senior member of staff should have carried out a final inspection of the project and checked that we were satisfied. I think the project cost around £50k!!”

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Posted 5 years ago

“The cairngorm windows are excellent. Especially at a backpacker's hostel. They can be opened for fresh air, but not opened far enough to allow clients to enter the property through the window.”

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Posted 5 years ago

Glad we could be of assistance. thank you for the review!

Posted 5 years ago

“I made a purchase of a front door some time ago. I like the looks of it and I am hoping it will hold up well and will protect my house not only from rain but also any intruders. I do have to say that the installation was hard to watch as the men were not as careful of my walls and flooring as I had hoped. Ink marks on the wall, and cracked skirting boards did not make me happy. It should have been installed more professionally. I think. All has been corrected now, and I will use Cairngorm again for new windows...but I think I will keep a better eye on the quality of the installation.”

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Posted 5 years ago

Cairngorm Group is rated 4.1 based on 275 reviews