C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,508 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,508 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 27th April 2024

C&A Building Products 5 star review on 3rd April 2024

M Basham

C&A Building Products 5 star review on 20th January 2024

Mrs M Roddick

C&A Building Products 5 star review on 2nd January 2024

R Tamblyn

C&A Building Products 5 star review on 22nd November 2023

350

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its not fast now so slow I thought you would be faster as i love your stuff and have had lots in the past. Its bank holiday weekend the time i was going to do the job now i suppose it will be tuesday before i see it. Come on C&A be like you was years back”

C&A Building Products 1 star review on 25th August 2017

Helpful Report

Posted 6 years ago

Dear Sir Thank you for the review, I have checked on this order and it was dispatched with TNT on the 22nd and so should have been with you by now. I am now going to chase down your consignment to find out what has happened to it, and put notes against your order. C & A Building Plastics

Posted 6 years ago

Dear Sir I apologies for the delayed experience on this order, after dealing with the courier on which it was dispatched, it appears they have lost the parcel on withing their system. I have re raised the items to be dispatched for you Yours C & A Building Plastics

Posted 6 years ago

“Have not received anything yet”

Helpful Report

Posted 6 years ago

Hi This was posted on the 22nd by royal mail on 2nd class postage, and there has been a bank holiday weekend, if you have still not recieved it by the 31st please drop an email to cs@cabp.co.uk with the title Builders Blades C & A

Posted 6 years ago

“2of the 12 I ordered where cracked at bottom .not used them yet as doing job tomorrow ..looks like I need to buy 2 more disappointed..”

Helpful Report

Posted 6 years ago

“Ha ......order supposed to be 5 to 7 days mine was 2 weeks ....phone call day before delivery where was that then”

Helpful Report

Posted 6 years ago

Dear Mark Thank you for the review, we are not sure where the 5-7days comes from, your region is normally delivered within 10 working days for these extra large sheets 6M x 2.1M. It is normal that the drivers do call the previous day their deliveries for the following day, especially with sheets of this size. We are sorry you fell that the service did not live up to your expectations, but hope that your installation wen well and that you enjoy your roofing. If you need items in a much reduced time scale in future, please feel free to purchase the items over the counter. Yours C & A Building Plastics

Posted 6 years ago

“Still waiting for my order. Problem with the company that does their del. Why not send by another company? We wanted next day del for a job that week but still haven't received it”

Helpful Report

Posted 6 years ago

Hi We are sorry about the delayed delivery, This was due to the ransom ware that affected TNT that was in the news. We did explain this to all customers, and we are sorry that you this then meant that your desires could not be meet. TNT are up and running now and your order for a saw miter box was dispatched. Yours C & A Building Plastics

Posted 6 years ago

“The wrong item was sent and C&A refused to fulfill the order having acknowledged it was their error. It was only when I threatened legal action that the order was fulfilled. Good product, really poor customer service.”

Helpful Report

Posted 6 years ago

Dear Mr Campion Thank you for the review, We are glad that you like the product and are sorry that you have had a bad experience. From the notes that are on the system I can see that the wrong colour was dispatched initially, and this reviews is from the reissued parts. We have identified a couple of the members of staff that you have had dealings with and those who picked the order, and will be holding interviews with them and remedial actions. I can but apologies on behalf of the company for this unusual and unsatisfactory transaction. Yours C & A Building Plastics

Posted 6 years ago

“I ordered polycarbonate twinwall so the problem probably only applies to this product. The twinwall was covered in plastic burrs from the cutting process. The burrs were trapped inside the twinwall, throughout. They are virtually impossible to remove, I have tried vacuuming them out, and using compressed air, but they just become staic and won't budge. I spoke to the company on the phone to see what they could do as the pieces of twinwall are un-usable of the application I need them for, as I need them to be clean, and they just said that's how they send them out and there was nothing that could be done. I would highly reccommend not using this company if you need your twinwall to be clean and transparent.”

Helpful Report

Posted 7 years ago

“The pictures of the items on web site don't match what is supplied, the staff were unhelpful and wanted to charge me to return the items that wasn't what they were meant to be. Called up 3 times about my delivery and they didn't return my call at all . Rude and in helpful -10”

Helpful Report

Posted 7 years ago

Hi I am sorry that you are unhappy with the photo's on the website, you will note that it is the same image on all of the anthracite board widths, and this is common practice in our marketplace. The description does make it clear that this product is double lipped, but we are taking your comments onboard for improvement link to board in question https://www.cabp.co.uk/Roof-Line/Coloured-Fascia-and-Soffit/Fascia-Cappit-And-Soffit-Anthracite-Grey/18mm-uPVC-Fascia-Board-Anthracite-Grey/5M-x-410mm-x-18mm-Fascia-Anthracite-Grey_LF540AG.htm Yours C & A

Posted 7 years ago

“The delivery charge was £29.95 and had not arrived a week later when we went on holiday to the US, grown up children still at home. I received various cross messages that we were not in for delivery and would not answer the phone (7 hour time difference so often nighttime in America). Eventually delivery was made 4 weeks after ordering. The Product was scratched.”

Helpful Report

Posted 7 years ago

Thank you for your feedback however I feel I need to give an accurate reply as to the events. You placed you order on 22/08/16 and we dispatch you order and attempted to deliver it on the 2/09/16 which was the 10th day so the last day of our advised 5-10 day delivery time. We contacted you about delivery and you advised that someone would be at home. However when we attempted the delivery there was no one at home. Our driver called me and explained he could not leave the delivery and that you had an arch way down the side of the house and the sheets would not fit through. We tried to call the number on the order but got no answer. I must point out at this point you never once told us you would be on holiday in the USA and not able to answer the phone due to time difference or provide us with a contact number for someone who could take the delivery. We also send emails and text messages advising of delivery. Looking through all the notes on your order and due to the fact we had already attempted delivery your order was put on hold until we could contact you and arrange for someone to be there and check the access. Having spoken to the driver he advises me that delivery had to be made through an alternative access the items were in good condition. We always allow our customers to check the goods before accepting any delivery that's why we make deliveries on our own transport. The £29.95 delivery charge is based on the size of the products your ordered (3.5M x 2.1M) this cost no way reflects the true cost of delivery especially when you make a 200 mile round trip and the customer is not at home. You children were not at home when our driver knocked on the front door? There is only so much we can do and are sorry that we did not meet your expectation but not responding to emails, texts or phone calls makes it very difficult for us to offer a service to meet your expectations.

Posted 7 years ago

“This review is the current status as I've been sent a request to write a review and I still haven't received the product. Hopefully they will solve the problem then I can update the review. Has not been delivered. Got a phone call and email from what I assume is one of their manufacturing offices saying that they've received it back but without a cover note and want to know what is going on.... I've no idea what is going on - they've never delivered it to me! and obviously I've never returned it to them. tried to call their number but got put through to a different location and cant get through to the number they gave me. have replied by email. hopefully they will sort it out and I can update the review... UPDATE - 4 weeks later no product, have asked for a refund.”

Helpful Report

Posted 7 years ago

“W07120633 I recently received a delivery of fixing screws and eaves fillers for onduline sheets. The order was delivered by Yodel the following day and left with a neighbour but instead of 2 packs of fillers there was only 1. I phoned your customer services and was told that a check would be made and they would phone me back. After 3 hours had passed I phoned again and was told that the person assembling my order definitely packed 2 sets of fillers but stock numbers would be checked and they would phone me back. Nothing, I don't know how much I spent on the 2 lengthy phone calls but I'm writing it off. Very disappointed.”

Helpful Report

Posted 7 years ago

Sorry you are disappointed with our response however I have also checked the order and spoken to the packer and both the paperwork and the packer show the items as picked. I would also like to say that we DO NOT use yodel as a carrier and never have done. Due to and increase in claims in the past we made changes to our picking and packing system that adds another level of over check to ensure items are picked correctly, we had to make these changes as it is unfortunate that in todays society not everyone is honest. These changes give me the confidence that the items are picked and packed however we always advise our customer to check what they are signing for whether it is delivered on our own transport or carrier. if the packaging is damaged or open then you should reject the delivery.

Posted 7 years ago

“I PURCHASED 12 ITEMS NECESSARY TO PUT UP A CARPORT. OF THESE ITEMS ONLY 6 WERE CORRECT ON RECIEPT. IT TOOK NUMEROUS PHONE CALLS TO SORT THIS MATTER OUT. EVEN THEN EXCEPT FOR THE INTERVENSION OF BONNY I WOULD HAVE BEEN SENT INCORRECT ITEMS. IT WAS EXPLAINED THAT THE PICKER HAD SOMEHOW PICKED MY ITEMS FROM 3 DIFFERENT DESIGNS. ON THAT BASIS ALONE I QUESTION YOUR METHOD OF QUALITY CONTROL. DUE TO HOLIDAYS I CANNOT COMPLETE THIS CARPORT AND LOOK FORWARD WITH DREAD TO SEEING WHAT ITEMS YOU HAVE SENT ME TO COMPLETE.”

Helpful Report

Posted 7 years ago

I have looked into your order and would like to clarify a few things. Your order was changed by you and unfortunately one of the items was not updated correctly (not 3 designs or 6 items) The problem came with the small accessories as the wrong box got dispatched as your order had already been picked before it got changed. I have reviews our procedures and it appears we tried to get the changes through the system as quick as possible to avoid delaying your order. This resulted in the a member of staff breaking procedures, although this was for the best intentions it is what resulted in the error. I have informed all members of staff that the procedures are there for a reason and trying to cut corners to satisfy the customer can and often results in mistakes. Sorry for the problems caused

Posted 7 years ago

“Made purchase of roof tiles from Kent branch, very, very disappointed with the service received. Took several telephone calls to receive a quote, several phone calls to arrange delivery to which with advanced time frame had to arrange our own courier. Staff seemed very confused as to how collection is to be made when courier arranged by ourselves and with all effort to do this made on our part. Every member of staff spoken to gave different answers to the same questions leading to large confusion. Very frustrating, difficult and disappointing experience.”

Helpful Report

Posted 8 years ago

I have looked into your order and the points you have raised to not add up. You were given 4 different quotations over 2 days the order was processed 3 days later once the BACS payment had cleared. From my understanding you were unhappy with the lead time for delivery (up to 10 days) so you chose to make the collection by your own carrier. I really do not understand why you feel the need to give a one star review when we supplied the quotations as requested, processed the order for collection and had it ready for the carrier to collect. The only thing that was required was the BACS payment as you can not pay by credit card for third party collections and the staff member needed to check that it was ok to accept BACS for the collection. No confusion just ensuring the correct information was given to the customer. I am sorry you feel that our high level of service is not to you satisfaction and should you wish for me to investigate further then please email me @ cs@cabp.co.uk with a more detailed breakdown of your complaint and i will be more than happy to conduct another investigation Darren

Posted 8 years ago

“I ordered 4 x 1.5m 10mm sheets of plastic roofing, 3 were as advertised. The 4th was a cm short. On complaining that I had obviously been given the off-cut from the end of a larger sheet, I was given 2 options:- 1)Wait for weeks for it to be convenient for them to collect it to get a refund. 2) Get a £10 refund and I could keep the sheet that was to small for purpose. Putting the loss of £14.69 down to experience.”

Helpful Report

Posted 8 years ago

We are sorry that you feel unhappy with the options we offered you at the time. It was explained that the 1.5M sheets are all cut out or a larger sheet and unfortunately due the the saw blade width when it came to the last cut this left the final sheet short. This does not normally happen as all the 6M sheets are at least 10 to 15mm oversize and when we make 3 cuts to produce the 1.5M long sheets this is not normally a problem. We were happy to exchange the sheet for another however this would on the next delivery run because 1.5M x 2.5M single 10mm sheets do not travel well on a courier and its unlikely to have reached you in a usable condition. The offer of a £10 refund was if you could use the sheet and you ACCEPTED this in good faith. I do not feel the 1 star review warranted as we offered you the option to exchange or some money off you DID NOT have to accept this refund?

Posted 8 years ago

“did not received delevere”

Helpful Report

Posted 8 years ago

“Waited ten days for tape to arrive, not very helpful person at end of the phone when I enquired about my missing order. Said he would phone me back as he was dealing with a customer. So what was I?? Needless to say he did not telephone me back. I now think I have been charged twice for this order.”

Helpful Report

Posted 8 years ago

“After waiting 10 working days It was another 4days for delivery as u can guess I was not impressed”

Helpful Report

Posted 8 years ago

Thank you for your feed back, i have looked into your order and i am sorry that it took us longer than normal to make the delivery. The delay was unfortunately due to more than one issue that compounded the situation these included staffing holidays and vehicle breakdown which had a knock on effect to our delivery schedule. When this happens we always look to put deliveries onto carriers however your order was was 3 x 4M long sheets and due to the flexible nature of the 10mm polycarbonate these are not suitable. We try to deliver as many of our products on our own vehicles to avoid damage that is extremely common with external carriers and the down side of this can sometimes result in a delay when things go wrong. If we had put it on a carrier then it is highly likely the sheets would have been damaged and would then requiring a replacement. Sorry again for the delay in your delivery please be assured that we do take your comments seriously regardless of order value, size and location but i am sure you will fully understand the logistics of making deliveries throughout the UK will sometimes result in delays due to unforeseen circumstances.

Posted 8 years ago

“This is a copy of a reply sent to you earlier, and still no reply from you, have you all fallen asleep, or just ignoring me! Very good, but when is delivery? I was told it would have been last Monday or Tuesday, but when I asked for a tracking number on Monday, I was told it hadn't been despatched, and they would look into it. I sent a reminder on Tuesday, but still haven't heard anything. Please let me know asap. as deliveries here arnn't easy.”

Helpful Report

Posted 8 years ago

“Check you receive what you ordered and paid for straight away! Stupidly, due to personal circumstances, we didn't. When we came to complete the job, we peeled back the green protective plastic to discover we had about £200 worth of boring white cladding. We paid £550 + for fortex, wood effect plastic. Silly us - too late to change it. We've had to spend another £300 on more, and are stuck with cladding we can't use or need. Would i order from them again... no chance!”

Helpful Report

Posted 8 years ago

Hi I am very sorry that you are not happy with the service that you received, as we mentioned when you raised the issue we do have a time scale for reporting short falls, defects or even just unhappy with the colour of goods in which we would be more than happy to sort ANY problems out. This time scale we believe is extremely fair, however the order you are referring to was dispatched and received on site 22/4/14 which is more than 12 months old. We understood that there may have been an issue however 13 months to report it left us with very little ability to help, to this end we arranged a new order with you after discussions we came to a reduction in the cost of the items as a way of trying to help. Due to the very age of the goods and the way they may have been stored it we would not have been able to offer a return. As a customer focused business we wish to provide our customers with the best quality of materials this is something we could not have guaranteed had we accepted these items back to stock. I am really sorry this was not to your satisfaction and would welcome any further discussion on how you would have liked us to have dealt with this? Look forward to your reply yours Craig

Posted 8 years ago

“I made an order via telephone. Was confirmed and an order sheet sent to me via email. When i arrive. only half the order was there. (YOUR ERROR) I was advised that they would get the rest of the order shipped from Kent on the lorry and to come back tomorrow. Received a phone call at 3pm telling me order was on its way, but close at 4pm for Bank Holiday. I left immediately from Romford (in Bank holiday traffic) as i was desperate for the items. I called the office to tell them i was 5 mins away at 15.45pm stuck in heavy traffic - the same as your van - and was told they didn't close until 16.30pm! Arrived at your west ham depot at 16.03pm - to be told they wasn't serving me and pulled the shutter down in my face. 2 wasted trips. Both your fault. Will be advising everyone not to use your 'family run business'”

Helpful Report

Posted 8 years ago

Dear John I am trying to trace the order you are talking about being delivered however from your email address and the order reference here that you are responding to it is for an order paid and collected on the counter not delivered. Please provide details from the paperwork you said was sent to you via email so I can trace the order you are talking about so I can investigate further. With regards to the closing times of the branches our two branches do shut at differing times. We also have a brand new phone system where calls are diverted to the other branch when all lines are busy in the first and I believe this is what has happened. Thanks to this feedback we are retraining all our staff to confirm which depots opening times the caller is inquiring about as it may not be their branch due to the overflow system. I apologies on behalf of the firm for this occurrence and hope to receive more details to investigate further.

Posted 8 years ago

C&A Building Products is rated 4.8 based on 4,508 reviews