C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Courteney Road, ,, Kent
Rating: 4.75

4.8 Rating 4,787 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,,
Courteney Road, ,
Kent
ME8 0EZ

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C&A Building Products 5 star review on 3rd June 2026

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C&A Building Products 5 star review on 14th August 2025

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C&A Building Products 5 star review on 28th May 2025

K McClatchie

379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this firm in the past and been pleased with the service and products but the last order was excessively delayed and I went to another company to get my stuff. Despite a promise to ring me when my order was redy to dispatch (in order for me to cancel the delivery) I ended up with twice what I needed”

Helpful Report

Posted 2 months ago

Hi, thank you for your review and I wanted to reply to let you know I have looked into this. You order was delayed due to stock issues with the manufacturer, I can also see you we have spoken to you several times and a manager spoke to you when you asked. I don't understand your comment with regards to wanting us to ring you when in stock so you could cancel the order? We would have been happy to cancel the order at anytime especially if you had sourced the materials from someone else, cancelling an order is never a problem. If you no longer require the items, as you have said you have twice as much, then please send them back and we can arrange a refund for you. We always want to fix problems if they arise and are sorry we have not met your expectations this time. Regards C & A Building Products

Posted 2 months ago

“Bought paint from them and when it arrived it had only 3.5 months best before date expiry. When I questioned this with them they’ve simply ignored my email, customer service or simple courtesy in reply doesn’t exist.”

Helpful Report

Posted 2 months ago

“We ordered some shower panels and was told they would be in stock in ‘a couple of days’. This ended up being nearly 2 weeks after being given the run around and being told different stories every time I spoke to them. First only 1 pack of panels arrived then it was tough luck you’ll have to wait for the rest mate kind of attitude. Very lacking in customer care! End product was good, thankfully but the process was dreadful. I would not recommend if you’re on a project with a timeline.”

Helpful Report

Posted 2 years ago

Hello we are very sorry for the issues you had with these sheets. Sadly the product was Brand new to us and it was from a new suppliers, this caused a few issues between us. You ordered 2 packs of 2 panels so when we ordered form supplier we order 2 , all other panels they sell are sold in packs meaning we expected 4 panels to arrive. Sadly on this product they sell in single panels meaning we only ordered in there mind 2 boards and on checking order paperwork it waid 2 so we assumed. The delay in getting the other panels in was sadly due to there transport only dropping in our aread once a week. Again i would like to say how sorry we are and that we have learned from this order and corrected things our end to stop this issue happing in future. Thank you for your feed back your C & A

Posted 2 years ago

“Took an order and newer delivered - I was eventualy refunded”

Helpful Report

Posted 2 years ago

Hi Trevor Sorry for the issues around this item. We have been chasing the manufacturer for months and also let down :-(

Posted 2 years ago

“Delivery and service were excellent. We had a problem with some glazing bars because we ordered the wrong base. The returns policy was extortionate 20% plus £10 admin. The differnce between the two types of base was not clear on the web site and although we only wanted to return the base we had to return the top as well and then repurchase both. The excuse that they were sold as a unit although the top fitted both types of base was unconvincing.”

Helpful Report

Posted 2 years ago

Thank you for your viewpoint. I have looked up your order and can see that you have ordered from the website the Eden glazing bar and then later decided to change to the Hawk glazing bar system. The website has clear photos showing the different section and a clear description that the Eden bar has two plastic sections as opposed to the Hawk’s aluminium base and plastic top which is why the Eden bar is cheaper. In the T&C we are clear about the returns process and that we can not accept back only components and must be the whole product that was purchased when it is a product with multiple components. We also detail the returns process with admin and restocking expenses, which during the purchase process you have marked as saying you have accepted. We sell a lot of products, and many have multiple components that are not available separately, as a company we must create procedures for everyone to follow that encompass all of these and is part of the reason why we do not accept returns of subcomponents instead of the whole product sold. The labour, time, resources, and opportunity cost (of being able to serve other customers) are generally not recouped by the minor restocking charges (which are industry standard by us and alternatives suppliers as shown in their T&C’s). This changing of your mind on which glazing bar you wanted, has therefore been a cost for all parties but we hope you have now the components you require for your job, that it goes well for you, and that you were also fortunate to save on the polycarbonate sheet ordered due to the 20% August promotion that saved you the £10 from your order. Yours sincerely C&A Building Products

Posted 2 years ago

“Shipping costs need to be reviewed, all I needed were a few strips of plastic trim and some glue, total cost around £30 but ended up having to pay £70 by the time the £30+VAT shipping costs within the UK were added. The items weren't even delivered by a van or lorry but posted out. No one else sells this stuff near where I live so had no choice but pay up. Very disappointed.”

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Posted 3 years ago

“Unable to provide a review as the product has not turned up yet, thanks”

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Posted 3 years ago

“Products are great. The senior salesman was really rude to me swore at me repeatedly I think he even called me the c word cancelled my order without my agreement and slammed the phone down. I was told by the person who took my order everything was in stock but then was told on my delivery day that is was 8 weeks wait but could be longer. I asked the senior salesman for some compensation all he had to say was no, but instead he went on a rant and verbally assaulted me I was advised to call the police to report it. I called back and spoke to Craig who was really helpful and apologetic but this was not for him to apologise. My order has been received now but I really could have done without the stress.”

Helpful Report

Posted 4 years ago

“In house staff were fantastic Product still need to be installed on the roof Driver of C&A plastic. Was swearing and moaning at my daughter. About where we live Not impressed And no response from C&A”

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Posted 5 years ago

“Delivered 3 shower panels, one was scratched and had tp be replaced. Didn't notice that of the 3 alumimium strips delivered 1 was bent and not suitable for purpose. TheCompany refused to give me a refund because I didn't tell them within 72 hours. Having spent almost £300 with C&A Plastics, I really don't believe thia is the right way to treat customers. It seems to me that the firm have a lack of quality control in what they deliver and blame the customer for their shoddy goods. If I was running this firm I would take a closer look at the standard and care taken in what they deliver. The attitude of their sales guys is that these things happen. Well they don't need to happen. Thinnk twice before you make a purchase from this Company and check everything before you accept delivery. The driver refused to give me any paperwork on delivery when I requested it.”

Helpful Report

Posted 5 years ago

Hello thank you for taking the time to leave a review. would like to ask for an order ref so i can look into this more please? however to answer just a couple of the points raised. 1. You mention one of the panels was scratched and had to be replaced? clearly then you checked the order at time of it arriving to spot this damage as these panels are in cardboard boxes and would have had to be removed from this to notice the damage? You then mention we replaced ...this was because it was within 72 hours of delivery. 2. you mention that you didn't notice 1 of the strips being bent however you contacted us after 72hrs of delivery which you clearly checked as you mentioned the first issue? Sadly if the items have been on site for any period of time and damage happens on site why would we replace? we offer 72 hours to check items which is 3 days after that I am sorry but how much more can we offer? The attitude isn't "these things happen" it is how much more can we do or offer? . With regards to the driver refusing to give you paper work I find this extremely strange as every delivery made of this type of product is made via our own drivers and as such I don't understand why they wouldn't however as mentioned if you provide us an order ref then we will look into it. Again thank you for your time

Posted 5 years ago

“Can not make payment again very frustrating as this has happens to me before need to get this sorted”

Helpful Report

Posted 5 years ago

“Other brands we used are fully wrapped to the colour this one was only partially and don’t look great as the top is white and under side grey”

Helpful Report

Posted 5 years ago

Hi Jamie, Thank you for your review and points you have raised and will offer some information for the reasons they are made this way. The guttering is dual extruded and this is becoming more and more common to the point others are starting to follow. Some of the reasons for manufacturing them this way are . 1) having a white inner helps reduce the heat retention during summer months which stops the cracking/popping noises sometimes experienced as they expand (dark colours draw more heat) The dual extrusion also helps keep the costs down as the colour pigments and need for pure virgin materials for all the gutter are reduced. This why we are able to offer a full range of guttering and low prices than other suppliers. All the gutters come with the manufacturers warrantee and this process does not effect the function. I hope this helps explain why they are manufactured in this way and look forward to seeing you again.

Posted 5 years ago

“Our dealings with Craig were fine - he was friendly and helpful. Problems started with our order seemingly lost and no delivery. We were concerned by then that we may have ordered the wrong thing and sent a photo of an existing cap to Craig. Confirmed it was different but could not find the same one we had. Suggested a change or even a refund as our order was still lost in the system. Today the order was delivered and I have heard nothing further so we seem to be stuck. Disappointing.”

Helpful Report

Posted 5 years ago

“Order incomplete wrong products supplied”

Helpful Report

Posted 5 years ago

Can you please elaborate as to what exactly is wrong with your order as we can not find and form of contact from you and there are no notes on the delivery paperwork or the order on our system. It seems you have never made contact to discuss what was wrong with your order. It was delivered last week and having look through it I can not see anything unusual except you have ordered round downpipe to go with square gutter. Our square outlets do take both round and square downpipes so cant see this as an issue but its very hard to rectify a problem if we do not know what the problem is?

Posted 5 years ago

“Bit chaotic, Tried to ring to check something, 1.2 hrs wasted. Got from position 4 to position one twice only to be put back to position 4! I understand about covid impact but not sure a phone system can get infected by it. But im not a doctor. Will not be back.”

Helpful Report

Posted 6 years ago

“Purchased 2 internal window boards during lockdown as my usual supplier was not open. The window boards had a bow in them from the bullnose to the back. I still used as I thought that once adhesive was applied the bow would go. It did not. I ended up taking the board off once room was decorated as it still had its bow in it where it had come away from the adhesive. I then purchased 2 more boards from my original supplier which were fine. I wish I had waited and not wasted my money.”

Helpful Report

Posted 6 years ago

“items delivered late and 5 out of 21 sheets of cladding arrived damaged”

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Posted 6 years ago

“the staff at the canning town branch some of the staff there are not very helpful as year ago”

Helpful Report

Posted 6 years ago

“product was fine problem was I ordered cladding for a job and order arrived with parts wrong and missing only took just over 4 days to get right parts after 4 phone calls and 4 promises to get it to me quickly not impressed was going to order cladding for another job and a large car port but will look for another supplier will not be back.”

Helpful Report

Posted 6 years ago

“You order and are given a vague "delivery will be 5 to 7 days". The delivery is confirmed at 8 o'clock the night before with no time to arrange to be present. He then delivered them to the wrong house anyway and left them in full view of the street.”

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Posted 6 years ago

C&A Building Products is rated 4.8 based on 4,787 reviews