C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,508 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,508 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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350

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was days late and no member of staff bothered to let us know about the delay”

Helpful Report

Posted 4 years ago

“Staffs are not very helpful. waited sometime while she is having food. disrespectful.”

Helpful Report

Posted 4 years ago

Sorry to hear you are unhappy that staff have lunch breaks. I have looked into this order, and see it was at 12:16 and given the person who severed you and the roster for lunches, she was in fact in the middle of her lunch break. When asked she said she had interrupted her lunch to give assistance to the others by serving. It is unfortunate how when someone does a good deed they are then berated for doing so by those like yourself that are unaware. Yours C & A Building Products

Posted 4 years ago

“Received my £1080 order after 30+ days. Poor communication and no reason as to why my order was late. I was told I’d receive a call when my order would be delivered yet the delivery showed up 5pm with zero communication. Very poor customer service and extremely poor communication.”

Helpful Report

Posted 4 years ago

We have looked into this order history, and the vast amount of notes on the system, along with notations of operators about conversations had. I think the comment about zero communication is therefore somewhat overstated, but I can see that due to a series of issues that this did indeed take much longer than normal and is quite an exception. We do apologies for the delayed delivery, but hope you enjoy the finished project. Yours C & A Building Products

Posted 4 years ago

“Abysmal service.. placed my order 11 days ago... phoned today to find out when it will be delivered.. was told "don't know!! Told to email customer service... no reply! Have bought elsewhere on 2 days delivery … Goodbye and good riddance C and A!”

Helpful Report

Posted 4 years ago

“I was very unhappy with the time it took to deliver my order I rang 3 times and each time I was told a different date I had to wait 9 days I have had items from abroad within 2 days. a good product but let down on delivery.”

Helpful Report

Posted 4 years ago

Thank you for your review however I would like to address the comments you have made. You ordered 2 x 5M lengths of fascia board and I can assure you that you would have got these in 2 days from abroad. It's not an item that can be posted. 5M lengths are delivered on our own transport and the area you live in is up to 10 days, we delivered within this time and when you purchased the items you were advised this was the delivery window through the shipping method and our delivery terms. We also emailed you stating your order was out for delivery and sent a text. The driver even called you the evening before to advise what time you would receive your order. Sorry we have failed on this occasion to meet your expectations however we also offer a special delivery service should you require items urgently but this would have been around £250 to make the 300 mile round trip which I do not think you would want to pay for £35 worth of materials

Posted 4 years ago

“I came to your warehouse for collecting my order. Staff really careless and couldn't give two monkeys for the customer. Even quality of roofing materials of not the same quality as before”

Helpful Report

Posted 4 years ago

“Tried ordering on the free delivery offer. Website wants to charge delivery. E-mailed via contact and no reply, phone or e-mail. So presume this is a con hoping you wont notice the delivery charge. It is claimed it will come off at checkout. Items still in basket presume they hope I will just order anyway. Well they can forget it, if ordering check very carefully or go to somebody who does care. Not happy.”

Helpful Report

Posted 4 years ago

“Salesman are great, ordered some facial for delivery and I have some to be picked up. they are tell me £24.00 for delivery and to pick up from the same place they wanted another £24.00.what is that all about, it is not they have to pick it from a different address. So I cancelled the order.”

Helpful Report

Posted 5 years ago

Thank you for the email that has been forwarded on. The safe return of an items is the responsibility of the customer to get it to the store and the costs associated in doing so, and the product then has its own processes cycle for unloading, checking rebooking into stock which is very different to those that are delivered. The charges we make for delivery do not actually cover the true economic costs of doing so when taking into account, wages, fuel, maintenance, depreciation etc and so are in fact subsidised by the product purchased. In a return there is no subsidy and the original subsidy that was made on the items is then also lost. Having materials on vehicle for return also limit its capacity for making deliveries which can delay other orders within the system. We offer the collection of products as a customer service relationship offering for those who do not have a large enough vehicle to transport the goods themselves but it does cost a lot and we do make this clear in our terms and conditions that the cost of a return will be different to that of a delivery. As for this particular order we clearly lose money on servicing it, I will certainly be having words with those who processed it to re-educate them as to the economics of running our specialist vehicle as it looks like the operator has clearly taken a shinning to you and given you a below cost collection rate. I appreciate you are feeling that you are disappointed at having to pay a returns charge, just as we are disappointed that we will be losing money on servicing this loss making order in an attempt to make you happy in the name of customer services, but it looks like this is an attempt being made in vain. These situations are therefore a lose / lose situation for all. If you are still unhappy with this, then please just take in the items for delivery and sign the returns note as “will return to store myself” and we will refund the collection fee and look forward to you returning them in store. We hope you enjoy your finished project and look forward to your repeat custom, while remembering the old adage of measure twice, cut once.

Posted 5 years ago

“Order placed 28/2/2019 and still waiting on10/3/2019. Two extremely unhappy customers waiting for me to complete their work. I paid by card, received an invoice dated 28/2/2019 Reference QU1058290. Made a phonecall to chase the materials up and was told they should have been sent out on Friday 1st but something had gone wrong but they will be sent out on Monday. That was the 4th. It is now the 10th and still nothing. You can not use Brexit as an excuse for this. Pull your fingers out or close the company down.”

Helpful Report

Posted 5 years ago

Thank you for the message, I believe one of our staff have now looked into this and spoken with you. It appears that TNT has lost the consignment sent out and we are working on resolving the problem with you on this. We certainly do not think this is a Brexit issue lol

Posted 5 years ago

“Delivery for a door cannopy i ordered should of been days ago...i sent an email asking for tracking number...that has been answered and they said they are looking into it with TNT...i called them up...was asked for billing postcode...i gave it to them...he said theres nothing on the system for that...he asked me again for it..i told him thats the billing postcode, but if you want the delivery postcode its different, as i was about to tell him the postcode for delivery address... the phone got hung up on me...i wont call back to have the phone hung up on me again, but i did....to try to get the order sorted out...dont want to deal with rude people like this...Its Xmas time..a very busy time of the year with shopping etc...cant wait in day after day for nothing to arrive.... Very Poor customer service, sarcastic, patronising emails, Paypal had to refund me! This company should be avoided...Zero service and nothing ever got delivered Thank you, for nothing but wasted time!!! **notes added after their reply** NO card, i repeat, NO card was left... i seen no one on the CCTV! So now lies?? No body came as far as i can see...Liam rang me 3 times one day...when i didnt have my fone with me...i called back left a message for him with a lady...and no one got back to with a call to me. Yes patronising emails, about calling back..when i already did...and no one got back to me lol!?? what is it? you want me to keep calling until you hang up on me again??? He told me id hear back from him on friday already 14 dec..and hed get the order sent out on satuday. 15th....again..nothing CAME...i didnt hear a peep out of these people until tueday when i didnt have my phone on me...which when i seen the calls...i called back sraight away to leave a message for 'Liam' NOT to be answered but with a patronising email...telling me to get in contact... Plus...I am the one who emailed you to Cancel this order the day before it got refuned...because YOU were messing me around...not yourself..ok... you would have prob had me going for months looking at the one star feedbacks youve been getting. Bottom line is......You can talk all the talk you want..but you dont walk the walk...i mean...how hard is it to deliver ONE item???? WOW”

Helpful Report

Posted 5 years ago

Dear Mr D Berry, I am sorry that you feel we have failed you with regards delivery however I have read all the notes on the order and the couriers tracking information and would like to ask exactly what it is we could have done better. The carrier attempted delivery to the address and no one was at home to receive it, they left a card asking you to contact them to arrange delivery at a convenient time. Liam also rang on 3 separate occasions and never managed to make contact accept by email. You also raised a charge back with paypal 2 hours after Liam emailed you stating he had tried to contact you and sent an email to this end. It is really hard to deliver a customers orders when there is no one at the address or we are unable to make contact. With regards to your comments about patronising emails, i really do not see which part of his emails could be taken as patronising, he apologised for the delay in delivery on more than one occasion and he also told you he would keep you updated on his investigations with TNT. With regards Paypal making the refund i personally authorised it this morning and cant help but feel that you actually no longer wanted the order, which is how it seems due to your evasive nature when trying to make contact then we would have cancelled it and issued a refund immediately. Once again sorry for not meeting your expectations

Posted 5 years ago

“I resent purchased some material the sales clerk was very unfriendly and there is no one at the branch to gave you a lift with the occurred sheeting I purchase unto the van.”

Helpful Report

Posted 5 years ago

Dear Mr Forde Thank you for taking the time to leave the review. We have identified the 'clerk' as you have put it and spoke with them. It appears this stems down to the fact, which is also evident from your comment, that the responsibility for loading a vehicle is with the customer. Unfortunately there have been instances in the past when a member of staff had helped and the customer then falsely claimed that they damaged their vehicle. It is with regret that because of such instances the company policy has had to become that the client is responsible for loading their own transport, and this include supplying their own labor to do so. We are sorry that you feel negatively about this, but look forward to seeing you and your friends again. C & A Building Plastics

Posted 5 years ago

“Materials good, however aBsolute terrible customer service. I ordered a wrong part by mistake, my error, called fooling morning to correct, still waiting for call back 2 months later, stuck with part I didn't want. Tried emailing regarding this matter, still awaiting response 6 weeks later. As I say product good, service shite, outcome - plenty of other suppliers out there”

Helpful Report

Posted 5 years ago

After looking into this order, there does appear to be notes upon it that you had emailed in after delivery that you had ordered items in error, we have no notes with regards to a telephone converstaion that you mention, and it is unusual for not recieving a return call. We would appreciate if you are able to provide us the name of the person you spoke with so that we can investigate this internally. We are sorry that you feel that you have not had an experience that you feel you should have, and that this has resulted in this negative feedback. We are glad that you have found the materials good, and happy with your finished project. This experience does indeed reinforce the old builders adage of "measure twice and cut once" and in this case material list check twice and purchase once. It sounds like we will not be seeing you again as a customer from this review, but we wish you all the best with your future projects C & A Building Plastics

Posted 5 years ago

“Bought some white soffit cladding 5m x 300mm only to find they're not straight. Slightly agitated as once spoken to C&A They have informed me they will replace with straight cladding. However still waiting on a reply as to when that will happen..haven't had my calls or emails answered. They need to improve on their customer services and after sales care. :-/”

Helpful Report

Posted 5 years ago

“While I am very happy with the product the sales service was very poor. I explained I needed to cover an area 2.5m long by 2.3m wide, I was a shored that you did one sheet that size. Luckily your order conformation arrived first but confirming one sheet ordered 2.5 x 0.7m you can understand my disappointment. I called and I was a shored that I could have a sheet 2.1m wide and another at 700mm. great. But half an hour latter your delivery manager then called to check the order, good job he did as the sizes were wrong again. The order was again corrected. Finally when your lorry tuned up with just the roof sheets and bars and NO FIXINGS. Another call from your driver to the depo, yes sir they will be on the next lorry out of the yard. However by 2.30pm I called again to be told yes your box of bits is here, and you will get them tomorrow. I explained this was no use to me I needed them today, after a while he agreed to get them out to me, which he did. Any way the roof is up and the job completed, but I do think your staff need some product training as there were far to many errors.”

Helpful Report

Posted 5 years ago

Dear Sir Thank you for leaving this review, I have looked at the order and there do appear to be a lot of notes on the order itself at various different stages, including the missing items at the point of delivery. We do apologies for this unusual level of service that has happened on this order. This time of year is always a little stretched with the school holidays putting extra work load on for deliveries to schools at this time, while also having restricted capacity due to staff having to take holidays with their children and suppliers also suffering the same issues. we do try to balance this with additional temporary Uni student placements, but they are not as conversant / experienced in all aspects of the process. We will of course be showing all involved this review and reinforce the importance of the processes at every stage. Yours C & A Building Plastics

Posted 5 years ago

“Terrible. Non of what I ordered came as described. I'm having to throw 90% of it in the skip as it took over a month to get it delivered even though I had paid extra for delivery. I have had enough of trying to get in touch with them, but for the record, I'll never use them again.”

Helpful Report

Posted 5 years ago

Thank you for comments however we feel this review is a little unfair for the following reasons. 1) your order took 3 1/2 weeks and not over a month 2) you were informed at the time of your order some items were out of stock with the option to cancel 3) you did not pay extra for delivery 4) we do not understand why you now have to throw the products away , they are not perishable? 5) W have never had any contact from you whilst your order was in our system. Also in the terms and condition you have been sent you can return the products within 14 days if you no longer require them. I am not really sure what else we can do when you have the option to cancel before delivery or the option to return the items if you no longer required them.

Posted 5 years ago

“kept waiting for ages invoice was made to the wrong company, staff were rude and I had to load my own vehicle and I was just left in the car park. No courtesy by the staff what so ever.i d rather pay more for my products and have some decent polite service. I m amazed this company is still trading I ll never use them again”

Helpful Report

Posted 5 years ago

Thank you for your feedback, I have looked into your order and notice that the order was generated from a quotation issue to you 3 days before you collected however the incorrect details was not queried until we had processed the order. Once an order is invoiced it is very hard to change the details, invoices are locked and can not be deleted as these are tax statements. With regards not receiving any assistance, we do not load customers vehicles for them for a couple of reasons 1) the possibility of damaging the customers property 2) safety reasons for loading and security as this is down to the customer. However had you required any assistance in holding materials then we would be happy to help. Your order consisted of lengths of guttering and a couple of boxes of accessories and this type of order does not normally require any assistance especially with our regular traders, I notice you are listed as a company on your invoice. With regards the time taken, your ordered 170 gutter brackets and these have to be counted. Looking at the time stamps it took around 15mins to process, pick and invoice the order although this is slower than we would like ensuring the right materials and qty is the priority and sometimes this does mean it takes a little longer. I hope this helps explain how and why things are done in a certain way. With regards your comment that you are amazed we are still trading well this is our 50th anniversary and we have many 1000's of satisfied customers but sometimes it seems we don't get it quite right

Posted 5 years ago

“I did not place order yet received notification of my purchase and payment / delivery instructions very worrying that my details were accessed”

Helpful Report

Posted 6 years ago

Hi I have looked at the account with regards to the order attached to this. It appears that the order was placed and paid for on the Trade Counter for some black guttering items. I can see that prior to this the last order was in 2014. The person on the counter would have had to have given the post code and then confirm the address to register the order against. I have seen that there is a log on the system where you have called to inform us about this, and that your details have been made redundant so this account can no longer be used and re-registration of addresses would be required should you wish to order again in future. We are sorry for any inconvenience you may have felt from this, but it is difficult when someone provides us with address details not to believe they are who they say they are. Please rest assured though that the order that was placed was fully paid at the time and no money is owed.

Posted 6 years ago

“I was asked by CABP to do a review, so I've done as requested. There were a number of issues with my orders. 1. Initial Delivery. Ordered £800 of goods. Should have arrived in first week, but didn't because transport manager was on holiday. Rescheduled for 2nd week, but they forgot to put it on the delivery vehicle. It arrived in the third week. Make sure you read their delivery policy, because you won't know what day the deliver until the evening before, and you won't get the goods unless they're signed for. For most customers, this is likely to be a significant issue. 2. Offloading. There were 2 sheets of 3m x 2m plastic roofing. The driver arrived on his own, expecting help to offload the items. I'd had a surgical procedure the day before so was reluctant to help. I was told he would have to take it back to the depot. My builder had already been put off twice, so I couldn't afford to have the goods returned to depot. So I helped, and for the next 2 days, suffered the consequences of my reluctant decision. 3. I then placed another order, but needed to return some items from the first order. Both the delivery and collection were to be done on the same visit. So I paid £40 delivery charge, but then had to pay another £30 collection charge, even though the driver was already on site. 4. No instructions were provided on how the various roofing parts fitted together. The twinwall edge filler was a particulary bad design, difficult to fit and left the capping at an angle. 5. End caps for the twinwall and polycarbonate sheets were awful. The first was a 'one size fits all' and looked a mess on my 10mm twinwall. There appeared to be no end caps for the solid poycarbonate sheet glazing bars, so I was sent some 50mm x 50mm, 'L' shaped bits of plastic to put over the ends. I attempted to shape them, but they still looked a mess. 6. The 2 stars awarded are for the effort put in by staff to make up for all the things that went wrong. 7. I do realise that CAPB are probably a relatively small business, trying to keep costs down, but regretably, I would not buy from CABP again.”

Helpful Report

Posted 6 years ago

Thank you for the review, we are sorry that feel you have had a poor experience. We did in fact try to deliver the original order on the 22/09/17 but you were unavailable to receive the delivery. We do provide a delivery service, which is a kerb side delivery or nearest unrestricted parking region to the site. Our drivers are normally quiet helpful in assisting the labour you provide for moving the items from this place to the final resting place you would like, but this is their goodwill and nature. We are sorry to hear that you had required surgery for an ailment prior to receiving our materials, and perhaps a major build project with large, cumbersome and heavy materials is not the best bit of scheduling and should be reconsidered in future. The cost of delivery charges and return charges do not in fact cover the true economic costs of these activities, and they are offered as a subsidised service for our customers. It appears then that you and we would prefer for you to arrange your own transportation services based on a cost basis. Considering our nearly 50 years of experience in transporting these goods and costs, issues and specialist vehicles required we would like to think we have refined this service to be the most cost efficient we can. We are however a very progressive company, which is why we have traded for so long, and always look to learn new insights that we may have overlooked and so would love to receive your feedback with costing breakdowns on how we may improve the cost efficiencies to then be able to offer improved value to our customers. The products themselves have stood the test of time, and yes you did indeed purchase the most budget bar that we produce with the 1 size fits all endcap, which is designed for minimum cost rather than aesthetics. We do provide a wide roofing options and a wide range of instructions online including documents for printing and videos for viewing. There is however no one set of instructions that fit every possible combination of materials purchased and we cannot predict how some of our customers are intending to use the materials, for example the gentleman that used Ogee guttering to frame a hole in a wall. Thank you for saying that you have given 2 stars in recognition of the additional efforts put in by members of staff, although you have only actually left a 1 star rating. We wish you well for your future build projects. Yours C & A Building Plastics

Posted 6 years ago

“Still not received goods got a letter of confirmation order but no goods hmmmm”

Helpful Report

Posted 6 years ago

Dear Sir Thank you for the review, these items were posted on the Monday 30/10/2017 by royal mail. This review is the first notification we have received that you have not received the package. If this is still the case then please cal us on 01634 37 44 44 so we can try to resolve, or if you have received it please feel free to update the review. We tried to call but there was no answer and not voicemail option. Yours C & A Building Plastics

Posted 6 years ago

“Not very helpful at the Gillingham depot. With so many options if suppliers you would think they would have a better attitude.”

Helpful Report

Posted 6 years ago

Dear Mr Draxler Thank you for the review, we are sorry that you feel that the level of service was not up to the level you wanted, and the review does not say what in particular could be improved. From looking at the history of the order, you were placing the order for some materials on the 11th and wanted delivery on the 13th, but were informed that was not possible. Clearly time was of the essence for you as you then made the 94 mile drive to the store to purchase the items on the 12th. We understand there are many suppliers of building materials, but in your case these materials ordered are in fact very unusual and not stocked by most. We are currently the only importer of this product from this manufacturer in the UK, and is most likely why you were unable to find these sheets elsewhere. If time was not your most crucial factor we could have delivered these items for you for only £24.95 +VAT as you are aware. Something to bear in mind when planning future projects. Yours C & A Building Plastics

Posted 6 years ago

C&A Building Products is rated 4.8 based on 4,508 reviews