I made an order via telephone. Was confirmed and an order sheet sent to me via email. When i arrive. only half the order was there. (YOUR ERROR) I was advised that they would get the rest of the order shipped from Kent on the lorry and to come back tomorrow. Received a phone call at 3pm telling me order was on its way, but close at 4pm for Bank Holiday. I left immediately from Romford (in Bank holiday traffic) as i was desperate for the items. I called the office to tell them i was 5 mins away at 15.45pm stuck in heavy traffic - the same as your van - and was told they didn't close until 16.30pm! Arrived at your west ham depot at 16.03pm - to be told they wasn't serving me and pulled the shutter down in my face. 2 wasted trips. Both your fault. Will be advising everyone not to use your 'family run business'