Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,650 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 3 years ago

“Fairly happy with my purchase...although it was pictured with a battery which was very misleading. Arrived quick and happy with purchase”

Helpful Report

Posted 3 years ago

“Best price for best taps and excellent delivery. Would buy from them again.”

Helpful Report

Posted 3 years ago

“5 stars for person's who arrange the return of recent order, they handled the request so well”

Helpful Report

Posted 3 years ago

“Customer service was excellent and package delivered before stated time. Product and packaging was on the same level. Will be back to shop. Thanks guys.”

Helpful Report

Posted 3 years ago

“I ordered batteries & charger. They came 2/3days later. Well chuffed with the service. Thanks very much. Will order again for sure. All the best”

Helpful Report

Posted 3 years ago

“First time I've used Buy A Parcel. Excellent service and the product matches what was supplied with the installation.”

Helpful Report

Posted 3 years ago

“Very good service and a quick delivery would use them again”

Helpful Report

Posted 3 years ago

“Delivered quite quickly after ordering”

Helpful Report

Posted 3 years ago

“Excellent service,many thanks”

Helpful Report

Posted 3 years ago

“Always I use this store without any problems, thank you!”

Helpful Report

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

“Good service, good prices, good delivery service,”

Helpful Report

Posted 3 years ago

“Very good price, excellent quality and fast delivery”

Helpful Report

Posted 3 years ago

“I made a purchase in good faith for a Makita item. The Makita part number was taken from Makita's own website. The item received, was not correct, and not as per the Makita Part Number. I notified Buyaparcel several times over a period of Seven days, before a response was received from them. At my first point of contact, I sent photographs demonstrating my concerns and the differences. I was eventually instructed to repack the item and return it via Buyaparcel's courier DHL. This involved a journey of Four Miles each way, to and from their delegated collection point, irrespective of the unwelcomed time,costs and effort, involved in doing so! I have been offered no compensation or goodwill for their error or the unwelcome inconvenience I endured. Had the item sent, have been correctly described, I would not have made the purchase. The onus has been on me, as their customer, to correct their error and seek resolve, as well as being exposed to such costs and inconvenience. I have subsequently made a purchase of the item from another supplier, at a more favourable cost, which arrived the next day. I am disappointed with my 'Buyaparcel' customer experience.”

Helpful Report

Posted 3 years ago

Hi James, Sorry to hear your experience with buyaparcel wasn't good. It is never good when a customer receives a different product to the one they expected. We can see once we picked up your message we offered a return for refund with postage paid or a partial refund. As is the best we can do given the issues. We will be sending you a voucher as a goodwill gesture, as this is something we would like to do. We hope this will go someway towards making amends for the issue with your order. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Excellent service good solid tap Working great Fast delivery”

Helpful Report

Posted 3 years ago

“Very good communication, reliable company! Highly recommended!”

Helpful Report

Posted 3 years ago

“Product ok, delivery times fall behind other similar retailers.”

Helpful Report

Posted 3 years ago

“Easy to order from and easy to deal with. Needed a copy of invoice and after a quick call it was emailed through in a minute. Would use again.”

Helpful Report

Posted 3 years ago

“Prompt service and delivery. Goods as expected and so far all working fine.”

Helpful Report

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,650 reviews