Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,676 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery 👍 Very good batteries as well. Right price”

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Posted 5 years ago

“Bought two rattan style hanging baskets and were just what I wanted. Received very quickly and packaged really well.”

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Posted 5 years ago

“Great prices and service”

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Posted 5 years ago

“Item was fine.but customer service is shocking 2 emails and no reply.paid for next day delivery arrived 5 days later,no refund.contacted carrier said its up to yor seller.even tho problem was with carrier delayed when i looked it was at warehouse and had not moved had to buy another for a job.really angry tried to phone emailed twice no reply will never use again,only got a reply after this review said no emails received, but have now refunded the nxt day delivery cost.courier was to falt for the delay,”

Helpful Report

Posted 5 years ago

We are sorry to hear your order arrived late to you, we have checked our websales@buyaparcel.com mailbox and can find no email from yourself under your email address or order number WB0000286941. If we have received your email we would have replied to it within 24-48 hours (between a Mon to Fri) as this is our turn around time. Please email us on the above email address so we can see why your order was so delayed in reaching you. Apologize again.

Posted 5 years ago

Hi We have looked into this and can see you placed the order on our website on Thursday 24th September and selected the Next Day postage option. We can see the warehouse shipped the order on the same day (24/09) on the next day delivery service with the carrier DHL Parcel UK. We've looked into this with DHL and can only apologise as they should have delivered this to your address on Friday 25th Sept, but from the details we can see on their tracking site it appears they had some issues while parcels were going through their sortation hubs which in turn caused them some delays with delivering. We can see that DHL delivered the parcel to your address on Monday 28th Sept at 11:28am. We've searched our customer service mailbox (websales@buyaparcel.com) but found no email from yourself report any issues with your delivery, as we answer all messages within 24-48 hours between a Mon to Fri. We will get your postage of £2.99 refunded back to the credit/debit card you paid with originally due to the delivery delay caused by the carrier. You should see the refund back on your card within 2-3 working days.

Posted 5 years ago

“Item was correct and good quality and arrived on time as promised. Will definitely buy again.”

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Posted 5 years ago

“Makita orbital sander arrived promptly- very pleased with it”

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Posted 5 years ago

“Perhaps it’s me but I found it extremely difficult to deal with this company - payment made via Amazon Pay option displayed on their website but apparently not received by Buyaparcel.com Unable to speak to anyone on the telephone about the issue due to Covid, but encouraged to tackle the problem by email which I’ve been attempting to do ad nauseam without success.”

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Posted 5 years ago

“Started out well with good communication and quick delivery. Things went wrong but they have corrected it now.”

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Posted 5 years ago

“Keen prices and quick deliveries, can't say better than that!”

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Posted 5 years ago

“Delivery was quick and communication very good. Some problems occurred but these were fixed.”

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Posted 5 years ago

Hi I am sorry to feel this way. I can see your return was received and processed by our returns team on 13th October 2020, and full refund of £87.99 was processed the same day by PayPal back to the PayPal account you paid with originally. We would never "scam" a customer or not refund them once we receive their return back.

Posted 5 years ago

“Good price for bare impact wrench. Fast delivery. Item was as described and came well-packaged.”

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Posted 5 years ago

“Good service and product and price - no more to say”

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Posted 5 years ago

“Easy and quick service. Very impressed! Will definitely use again.”

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Posted 5 years ago

“achat très bien passé , livraison en une semaine ,je suis satisfait”

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Posted 5 years ago

“Great product, Great design and well built”

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Posted 5 years ago

“They were quick to respond to my initial question on availability, but their information was incorrect and delivery information was misleading for the item that I ordered. I had to contact the supplier direct in order to get an accurate update of delivery date. I will add a further review once the item has been received.”

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Posted 5 years ago

“I am a returning customer which must speak volumes when there are a zillion other companies who could have supplied me with the product. Moreover, I will definitely be a returning customer again!”

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Posted 5 years ago

“Very good service from Buy A Parcel as usual Will definitely recommend and continue to use them for makita tools”

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Posted 5 years ago

“Well packaged turned up on time 👍”

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Posted 5 years ago

“Everything as described”

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Posted 5 years ago

Buy A Parcel is rated 4.6 based on 10,676 reviews