Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,650 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service fast delivery would recommend to anybody”

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Posted 2 years ago

“Great service and price. Easy to use website. Plenty of info. Safe and secure payment. Would recommend.”

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Posted 2 years ago

“Really good quality product and just what we wanted. Delivered in plenty of time for grandson's birthday. He was delighted with them just like grandad's.”

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Posted 2 years ago

“Prompt delivery, All as it should be.”

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Posted 2 years ago

“Service and Delivery were very good but unfortunately I had to return the shower unit as it did'nt fit”

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Posted 2 years ago

“Absolute disaster sending out wrong item then not collecting when they’ were supposed too so I gave up I the end. The only way too restore my faith in this company would be if you sent me free of charge my correct first order many thanks .Roddy Paterson”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Roddy. We really appreciate you taking the time to let us know about your experience. We apologize for Absolute sending out the wrong item and our carriers failure to collect when they were supposed to. We are unsure why you say you gave up in the end, implying this issue wasn't resolved. It seems the return was successfully collected the day following the initial booking, and the order refunded as soon as the item was collected. We would like to assure you this isn't a usual experience. The vast majority of orders are supplied without issue, and the vast majority of returns are collected without issue. We hope a full refund went some way to making amends to the issues with your order. We would like to think in the future you may give us another chance , and find you have good experience shopping with us. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Great service and after sales team care were terrific”

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Posted 2 years ago

“I bought it for my son and he is really pleased with it.”

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Posted 2 years ago

“Easy online ordering process, quick delivery and competitive prices. Highly recommended!!!”

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Posted 2 years ago

“Chainsaw delivered promptly without hassle. Very satisfied.”

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Posted 2 years ago

“Excellent product and price delivered quickly.”

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Posted 2 years ago

“Does the job”

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Posted 2 years ago

“Great service. Delivered on time, in good condition. No problems at all.”

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Posted 2 years ago

“No issues with the supplier, product arrived on time and in good condition. I've used Buyaparcel a few times now and can't fault their service so far.”

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Posted 2 years ago

“As you’d expect, a great company to deal with, a lot of choices at good prices with speedy delivery times, I have used in the past and are one of the first places I look whenever I need anything, 5 stars all round.”

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Posted 2 years ago

“Arrived quickly and was pleased with the value of the socks. They are comfortable and well made and perfect for work.”

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Posted 2 years ago

“Parcel arrived damaged and buy a parcel would not replace! Shocking company and won't be using again.”

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Posted 2 years ago

Hi, We can confirm you reached out to us to advise your order was damaged. Unfortunately the damage shown was significant, which would imply this issue would be clear on delivery and the state of delivery would show this. Because the item was delivered well over 48 hours prior to you raising this issue, and tracking showed no signs of damage to the shipment, it seemed highly possible damage you reported occurred after delivery. If raised within 48 hours of delivery, we would resolve an issue with damage without fuss on the assumption damaged occurred in transit, after this period we cannot accept claims for damage as per the policy of management. We do our best to make this clear in our terms and conditions of sale (https://www.buyaparcel.com/terms-and-conditions#delivery) as per the below: "Damaged parcels should be rejected when the delivery is attempted. If the parcel has been damaged, items you ordered are missing or incomplete but you did not see it until you accepted it, please contact us within 48 hours to make us aware and we will work with you to replace it or refund it. It would be helpful if you could provide images of the damage & packaging too. We only have a short time frame in which we can report damages to our couriers, so please co-operate by notifying us within this time frame." Kind regards, buyaparcel customer services.

Posted 2 years ago

“Very good tools”

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Posted 2 years ago

“Buy a parcel have always been really great speedy delivery's and only quality products!”

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Posted 2 years ago

“👎 👎👎👎 returns”

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Posted 2 years ago

HI, Sorry to see this low rated review. Our friendly team are always happy to assist and resolve issues with orders or returns. Unfortunately your review has no details for us to look into this issue or assist further. Qualifying returns should always be easy with us. We operate a 30 day, no-fuss return policy, provide postage where applicable and regularly provide a smooth return process for our customers. If you would like to get in touch on 01502 473 025 or send an email to websales@buyaparcel.com we would love to resolve any issues you are having with return. Kind regards, buyaparcel customer services.

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,650 reviews