Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,650 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy A Parcel is a fast and efficient delivery service”

Helpful Report

Posted 3 years ago

“I bought a DeWalt leather tool belt from Buy a Parcel for an anniversary present. I'd love to say how wonderful it was, but it wasn't delivered! Evri, (formerly Hermes), just didn't bother! I spoke to someone at Buy a Parcel, who confirmed that Evry made absolutely no attempt to deliver, returning the parcel instead of coming to our door. This is not the first, or last time Evri/Hermes has refused to deliver a parcel to us. I had to wait a long time for a refund and what's more, I had to look for another gift, with very little time to do so. I will never tire of writing bad reviews when it comes to Hermes, or Evri, or whatever they want to call themselves, because they are the worst courier company in the world! If your business is reliant on this god awful company, you will go into liquidation very soon, having to pay out for delivery AND then having to refund your customers! STOP USING HERMES/EVRI!”

Helpful Report

Posted 3 years ago

Hi Jamie, Sorry to hear of this bad experience with the carrier EVRi. Rest assured problem deliveries are recorded and addressed when we review our contracts with carriers. If we can be of further assistance on this issue, please don't hesitate to get in touch. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great price/product and quick delivery would recommend.”

Helpful Report

Posted 3 years ago

“Have used for years, has always been a great company to deal with”

Helpful Report

Posted 3 years ago

“Very good by any measure, great price at time of purchase.”

Helpful Report

Posted 3 years ago

“FANTASTIC DELIVERY SERVICE EVEN IN THESE DIFFICULT STRIKE-BOUND TIMES IN THE UK”

Helpful Report

Posted 3 years ago

“The boiler hot water tank is brilliant”

Helpful Report

Posted 3 years ago

“Great service, quick.”

Helpful Report

Posted 3 years ago

“Terrible service! Will not be using this company again. Needed these boots next day never turned up at all had to go through paypal to get a refund never had any communication what so ever if I could give you 0 I would! There was no customer service”

Helpful Report

Posted 3 years ago

HI Nichola, Sorry your experience wasn't a good one for you. We can explain most of this issue. Despite you paying for next day delivery, it seems our team made an error and shipped this on the slower free service. We can see this turned up a couple of days later than you would have expected and then the delivery was refused. We can't say they never turned up but it does appear due to the delivery being late you rejected this shipment, which is understandable. Apologies our team made this error with the shipping service. From there we don't seem to have any record of contact from yourself such as emails to let us know about this issue. There is no record at all that you contacted us. This would explain why you didn't get any communication from us. Your paypal case was then opened and approved for a refund. We hope this refund goes some way to making amends for this issue. Should you have trouble contacting us in future, please don't hesitate to review contact information on our website to give us a call or send us a message. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great service and speedy delivery”

Helpful Report

Posted 3 years ago

“Came across this company while doing an online search. Website was easy to use, prices were competitive, item was as described and delivered with the advised timescale. Would use again and happy yo recommend.”

Helpful Report

Posted 3 years ago

“Very happy with my Makita 5Ah 18v batteries. Best price on the web and fast delivery.”

Helpful Report

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

“Arrive quickly as promised”

Helpful Report

Posted 3 years ago

“Send them an email regarding the core bits and never replied , poor”

Helpful Report

Posted 3 years ago

“Absolutely awful we choose the royal bath hotel In Bournemouth it was poor - rooms were so worn had to move three times and still bad. The buffet food for breakfast was either cold or dried out full of Greace and left without covers. Had to pay to use pool and car park £25 a night”

Helpful Report

Posted 3 years ago

HI Ashleigh, This doesn't appear to be a review for our services. We are buyaparcel.com, we supply power tools, plumbing and heating supplies etc. Your review appears to be one for a hotel associated with buyaparcel. Please would you mind removing or updating your review? Kind regards, buyaparcel customer services.

Posted 3 years ago

“Tacwise Duo brilliant tool, fullly recommend it and service from Buy A Parcel”

Helpful Report

Posted 3 years ago

“It’s great hose, easy to use, feels strong and connectors are easy to install. Happy clappy”

Helpful Report

Posted 3 years ago

“The article was damaged the collection process was diabolical and still havnt received my refund”

Helpful Report

Posted 3 years ago

HI Paul, Thank you for your feedback. Sorry the process of return wasn't good for you. We do our best to make the process as easy as possible by making these collection bookings as per customer request. It seems despite our booking, the carrier arrived the following day to collect instead. We can't say these delays with collection never happen, but they are rare and not usual. Once collected the following day, we can see return went smoothly from there and you have been refunded for your transit damaged order. Rest assured issues with delivery such as transit damage are logged, and reviewed when we review contracts with our carriers. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Good, strong work table.”

Helpful Report

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,650 reviews