Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 3 and half weeks, I still don't have delivery!!! The company pointing on the delivery company and the delivery company un-traceable (Hermes)! After 2 e-mails and 2 phone calls (too busy no answer message come back -) I have an idea to "Buyaparcel", DON'T SALE, IF YOU CAN'T DELIVER!”

Helpful Report

Posted 4 years ago

“I do not recommend this company, I bought a drill and so far I have not received the order two months now has passed. HERMES courier DIDN'T DELIVER AND I HAVE NO MESSAGE !!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Good morning, We are sorry to hear your order hasn't arrived. We are always happy to work with our customers to resolve any and all order issues. We have been unable to look up your order with the information you have provided. Please could you call us on 01502 473025 or drop us an email "websales@buyaparcel.com", and we will get problems with your order resolved. Kind regards, buyaparcel customer services.

Posted 4 years ago

“Good service.”

Helpful Report

Posted 4 years ago

“Quick delivery and keen pricing. When a tool failed at first use they sorted an exchange next day delivery. Top service.”

Helpful Report

Posted 4 years ago

“I do not recommend this company because I have been waiting for over a month for the drills I have bought and I have no message .I did not get this product !!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Received parcel in good condition”

Helpful Report

Posted 4 years ago

“Good value with triple pack of the best masking tape and quick free postage. Thanks.”

Helpful Report

Posted 4 years ago

“Arrived quickly and well packed. Thanks”

Helpful Report

Posted 4 years ago

“quick delivery nice product”

Helpful Report

Posted 4 years ago

“Item returned as not suitable.”

Helpful Report

Posted 4 years ago

“Fab item good price”

Helpful Report

Posted 4 years ago

“Outstanding service. Product was top quality and I received best customer service I have had for a long time. Would highly recommend. Excellent website as well with huge selection of tools.”

Helpful Report

Posted 4 years ago

“My parcel was very late being delivered but a call to customer services sorted out the problem with no fuss. Very efficient”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“The service was fast and efficient. Happy with the service I have received.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service, paid for next day delivery after ringing to confirm stock levels and then placed an order online. Next day item didn't arrive. Rung company and all I got was a recorded message saying we are busy ring back later.....tried for four days following to still no answer. Got fed up and rung the delivery people instead who said they didn't have the parcel and ring the seller again. A couple more days passed and eventually the tracking information became live and the the parcel said it would be with me the next day. The next day I waited in and it didn't turn up. I rung again to DHL and couldn't get through to anyone because it was automated and then hung up. Wrote buy a parcel an email, which no one responded to. Kept checking tracking to find the parcel and eventually someone managed to get it sent to a depot near me and I had to go and collect it instead. Checked the items, two bracket packs were missing, a couple packets were open and missing the required bolts, and on another two brackets the nuts holding locations weren't in the shape of the nut like the others so you can't tighten them to the frame. Sent another email and still no one has got in touch. Ended up having to throw the broken ones away and purchase other bolts to go through the ones that were missing them. Really angry about this experience. This is the worst service I've received from a company and still no one from buy a parcel has even bothered to message or respond to my email. Got so fed up I didn't even bother chasing it up as obviously they aren't interested in after sales care, just been a complete waste of money.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear of the delays with your delivery and any further issues you have experienced. Unfortunately, we do not appear to have received any messages from you regarding the damage or missing items so please contact us directly so we can work to resolve this for you.

Posted 4 years ago

“Goods are fine. A bit disappointing that it came in clear plastic wrap and my husband took delivery, kind of took away any Christmas surprise!”

Helpful Report

Posted 4 years ago

“Bought one from Buy a Parcel last year. Easy process, delivered as advised. Haven't used it yet as waiting for the plumber to fit.”

Helpful Report

Posted 4 years ago

“All Perfect”

Helpful Report

Posted 4 years ago

“Item was exactly as described and arrived quickly.”

Helpful Report

Posted 4 years ago

Buy A Parcel is rated 4.6 based on 10,684 reviews