Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,649 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst buying experience I can remember… Worst buying experience I can remember in a long time. - Ordered a Makita DAS180 Blower on 30th April through eBay. - Item remained in a paid status with no updates for nearly a week. - Sent a couple of messages chasing an update, without reply. - Fed up with waiting and no response so instructed BuyAParcel to cancel the order and not dispatch. - BuyAParcel ignored my requests and eventually dispatched the item. - Sent massages to BuyAParcel and had no response. - Decided to call them. Spoke to Drew. Nice enough guy, assured me all would be OK. Drew provided me with a free return address and advised me the refund would be processed within 1-5 days. - Item was dispatched back for return within 2 hours of delivery on the 8th May. - Tracking confirmed returned item was received 4 days later on the 12th May. - Its now 19th May, a week after receiving my return, and I'm still waiting for my BuyAParcel refund and they are not replying to my messages. I have purchased from BuyAParcel previously without issue. However, things must have changed, because now, May 2025, my experience couldn't have been much worse. My honest advice would be to think twice before purchasing from BuyAParcel. BuyAParcel prices are not as good as they once were, and BuyAParcel now practice business more like a drop-shipper. Who wants to be waiting a week for a tool to arrive and no response? I receive deliveries from China quicker than from BuyAParcel. I ended up purchasing my Makita DAS180 from PowerToolMate instead. They were £13 cheaper and the product arrived next day, without issue. PowerToolMate also includes the Makita branded drawstring accessories bag, which BuyAParcel were trying to charge an extra £7 for. I would advise prospective customers to purchase tools from PowerToolMate instead. PowerToolMate appear to be more transparent, cheaper and dispatch far quicker than BuyAParcel.”

Helpful Report

Posted 7 months ago

“I made to separate purchases of Wolf Garten multi change tools which were great price and very quick delivery. Great company sell high quality products, would purchase again without hesitation.”

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Posted 7 months ago

“Always quick & easy, even customer does a grand job. It’s my first choice if I buy Makita 👍👍👍”

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Posted 7 months ago

“This is the 2nd time I purchase plumbing facilities from buyaparcel. Their service is professional and delivery is accurate and punctal.”

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Posted 7 months ago

“Best price ever thank you”

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Posted 8 months ago

“Good product, good price and good service.”

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Posted 8 months ago

“Best company to deal with, fast deliveries and always a competitive price”

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Posted 8 months ago

“Purchased a thermostatic shower control through ebay. First one arrived broken. Went online and reported and organised a DHL parcel swap. DHL guy turned up next day and swapped broken fire new.”

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Posted 8 months ago

“Fast Delivery & great value product”

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Posted 8 months ago

“great price and speedy delivery”

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Posted 8 months ago

“Very good , speedy delivery and always good quality products.”

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Posted 8 months ago

“I hadn't used buyaparcel before but was very impressed with their competitive pricing, great comms and swift delivery!”

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Posted 8 months ago

“Ordered a keter toolbox over the Easter weekend, arrived Thursday well packaged and in good order excellent service”

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Posted 8 months ago

“Ordered a shower mixer on line from Buy A Parcel - order process was easy, excellent communication from supplier including contact and tracking details with DHL. We were advised of del by DHL - waited in all day to be told by DHL that delivery was complete and signed for!! Advised the supplier that this was Not true - they contacted DHL and were advised the parcel was not delivered but lost!! Buy A Parcel were excellent, they arranged for a specific timed delivery for a replacement as soon as they could (a few days later). The Customer Service from the supplier was excellent - only let down by DHL. Product now installed - very pleased with quality at a good price.”

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Posted 8 months ago

“I placed an order on 14th april, advertised as evri next day delivery, estimated 2-3 days. It is now 10 days later & i have still not received my item. I have sent many messages to which I have received no reply. This company obviously uses Subterfuge to sell there items as reading through other reviews I can see they have also done this to so many other people. I could of ordered of temu for half the price & received the item from china quicker. Absolute joke.”

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Posted 8 months ago

“I've bought various items from buy a parcel, and have spoken with the team on the phone and have always found them very helpful , and the prices are competitive”

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Posted 8 months ago

“Genuine Makita mower blade ordered Friday morning delivered by Evri Saturday morning, an excellent service. The price including P&P I consider unbeatable. I have used this company before which I can highly recommended.”

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Posted 8 months ago

“I ordered a 125mm orbital sander by Makita! I've hooked it up to my hoover/dust extractor which works really well. Thank you for my free hat 🤠 much appreciated! Take care x”

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Posted 8 months ago

“Great value for money, fast delivery, great quality product., would recommend to anyone”

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Posted 8 months ago

“goods as described and delivered on time.”

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Posted 8 months ago

Buy A Parcel is rated 4.6 based on 10,649 reviews