Butler Bookings Reviews

Name: Butler Bookings
Rating: 4.91

4.9 Rating 1,813 Reviews

98 %

of reviewers recommend Butler Bookings

Company Reviews

Metrics

Info

4.9

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Butler Bookings:

Butler Bookings is a leading supplier of buff butlers for events all over the United Kingdom. We accommodate small or large groups and all types of venues from apartments and hotel rooms to bars and restaurants.

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Phone:

0800 002 9095

Email:

john@butlerbookings.co.uk

Butler Bookings 5 star review on 6th November 2024

196

Anonymous

Anonymous // 01/01/2019

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“Both Toni and Conor were very professional and great fun and was very helpful keeping 30 woman entertained and organised!”

Helpful Report

Posted 2 weeks ago

“Matt was such a nice guy and joined in with our suprise for the birthday girl! Even helped out with hiding our cars. He deffo made the night he even came as a cowboy to go with our theme thank you so much x”

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Posted 2 weeks ago

“Conrad was brilliant at our recent hen do in Cardiff and really got the party going - joining in with our games and encouraging others to do the same. Thanks for giving us all a lot of laughs... and drinks!!”

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Posted 1 month ago

“Very quick to respond throughout the booking process. Our butler Will kept me up to date throughout the lead up and on the day. He made it so much fun and we had such a laugh playing all the games. Thank you so much Will, you made our evening.”

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Posted 1 month ago

“Mike was very fun but also very professional. Everything was taken care of and he created a great atmosphere amongst our hen party group. I would highly recommend”

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Posted 1 month ago

“The butler was great initially, did some party games, helped to break the ice between the people who didn’t really know each other at the party. He then seemed irritated by the length he was booked for, and became slightly rude to me. He later apologised.. however left 20 minutes before he was due to leave. The Hen of the party enjoyed the experience and the rest of the guests were happy, however it ruined the weekend for me and were disappointed we paid for three hours yet he chose to leave early!”

Helpful Report

Posted 1 month ago

Dear Amie, Thank you for taking the time to share your experience with us. We’re pleased to hear that the butler helped break the ice and added to the fun at the beginning of the party, but we’re truly sorry for the issues that followed. We aim for our butlers to create a positive atmosphere throughout the booking, and it’s disappointing to hear that this fell short toward the end of his time with you. We understand your concerns about him leaving early, and we apologise for any disruption this caused to your event. To address this, we’d like to offer a part refund so that you’ll only be charged for a 2-hour booking instead of the 3 hours you booked. Thank you again for your feedback, which helps us improve our service. Please reach out if there’s anything more we can do for you. Kind regards, Butler Bookings Team

Posted 1 month ago

“We had a great time with Tre! He read the room amazingly and we laughed with him the whole time.”

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Posted 1 month ago

“I would highly recommend Josh. He had a great selection of games and was a lovely Butler all round.”

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Posted 1 month ago

“Unfortunately the butler you sent played just one shot game and no other props for anything else. It felt like he wasn’t very confident and was unable to command or read the room. We provided a small list of cocktails and provided all the ingredients for this but no one was asked whether they wanted a cocktail just poured Prosecco. He was late (admittedly there could have been traffic conditions) but we had timed the arrival of the Hen after this and that was spoilt. The butler seemed very nervous, and uncomfortable which made the party goers feel that way too. One final note and this is the most important one, his hygiene was bad, he may of come from another job or been busy but you expect a guy doing this job to be fresh and not smelling bad.”

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Posted 1 month ago

Thank you for sharing your feedback with us. We are truly sorry to hear that your experience didn’t meet the standards we set for our butlers. We appreciate your honesty, and it’s important to us that every client feels confident and satisfied with our service. We were surprised to receive this feedback, as the butler has over 5 years of experience and we haven’t had any negative feedback about him before. We spoke to him about your comments, and he expressed his own surprise. He mentioned that he was making cocktails when requested, but the guests were primarily asking for Prosecco. Regarding the butler’s performance, we take your concerns seriously. It’s crucial that our butlers are engaging, attentive, and well-prepared to enhance the atmosphere of any event. We’ll be working with the butler involved to provide additional training on reading the room and confidently leading activities to ensure he’s fully prepared for future bookings. In terms of punctuality, the butler informed us that he was delayed by a road closure, which led to him arriving three minutes later than scheduled. While unexpected delays can occur, we will continue to reinforce the importance of punctuality to help ensure that our scheduling aligns as smoothly as possible with our clients’ events. We are also addressing the hygiene issue you mentioned. This is unacceptable in our line of work, and we’ll be working with the butler to ensure he understands and upholds our hygiene standards for all events. Thank you once again for bringing this to our attention. We are committed to making this right and to continually improving the quality of our service. Please don’t hesitate to reach out if you have any further concerns. Kind regards, Butler Bookings Team

Posted 1 month ago

“Tom was amazing . Very attentive , really interacted with the the occasion , my daughter getting married enjoyed the evening so all of us ladies ... well done Tom xxxxx”

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Posted 1 month ago

“Tobi went above and beyond our expectations, he made it very smooth with the order of things as we don’t know what do, he came up with games on the spot as we hadn’t planned any. The life drawing was such an extra bonus to our friend birthday party and will be 100% using him again”

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Posted 1 month ago

“Couldn’t have been happier with Josh. He was funny, came well prepared with games and ensured our bride to be had a brilliant evening. The company we booked through were efficient and professional, would highly recommend using them in future.”

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Posted 1 month ago

“We had the pleasure of Henry for a hen doo. He was amazing. Kept us all laughing and lots of game interactions. Excellent company to hire from. Will be sure to use in the future”

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Posted 1 month ago

“Very pleased with service. We had Jack and Jamie, whom both were great! Jamie went above and beyond (not in a crude way!!) made us all feel very comfortable and relax with the whole butler in the buff experience, better than we had expected!”

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Posted 2 months ago

“Thank you so much to Butlers bookings. A very professional service. A big shout out to Joshua & Conrad. They were so lovely at our Ladies charity night in aid of SANDS and the best bit of eye candy. We’ll definitely be booking again next year ;)”

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Posted 2 months ago

“Tobi was amazing at our Hen Do. He was one of the party rather than someone from the outside. Chatted to the hens and cocks and kept the party going with his own games as well as hosting some we har planned. Would definitely recommend him to others!”

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Posted 2 months ago

“What an amazing service we recieved,my god we had so much fun.jack arrived early and set up.excellent comunication with my self prior to arrival.jack was absolutely professional, read the room well and made everyone feel comfortable. We were given a choice of games to play which suited everyone as we are a slightly older crowd of ladies lol.good branded quality cocktail ingredients which tasted really good.excellent value for money. Would recommend this company 100% we truly had a fantastic evening and jack was brilliant defo 20/10 xx”

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Posted 2 months ago

“Honesty had the best time with Terry he was professional yet fun. As a large party of 20 it was questioned how it would go down but everyone had the best time and would highly recommend 🤩”

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Posted 2 months ago

“We hired 2 butler's for 1 hour. It was great fun, Brandon and Danny worked together well. Was lots of laughs and started off our weekend in a very fun way. Would highly recommend using this service.”

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Posted 2 months ago

“Tri was so lovely and was happy with what he did he understood we weren’t drinking and he made everyone in the group fell very comfortable and he was able to maintain everyone’s interest and made us laugh a lot”

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Posted 2 months ago

Butler Bookings is rated 4.9 based on 1,813 reviews