Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,256 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,256 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Burnhills made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your web site was frustrating because, when you asked if I was human, a wheel just spun in front of my eyes, so I telephoned and received excellent service, so notwithstanding my poor website experience the personal service was outstanding.”

Helpful Report

Posted 1 year ago

“Sadly I ordered a large bag of pigeon grit and instead what turned up was a large horse trough on the Thursday. I refused the delivery and contacted them straight away. The lady on the phone was lovely but they wouldn’t offer Saturday delivery to help make sure I had the item sooner. I had completely run out of grit and desperately needed it, but had to wait until the following Monday to receive the item, Because of this error I had to go and purchase elsewhere also costing me basically double the price. I think if the company makes an error then really a second delivery should happen as soon as possible regardless of wether it’s a Saturday or not.”

Helpful Report

Posted 1 year ago

“We needed a specific kibble for our tummy sensitive rescue dog. Burnhills were a joy to deal with, going the extra mile by phoning us to confirm our direct order and our similar Amazon order. Delivery arrived on the promised date.”

Helpful Report

Posted 1 year ago

“Great service thank you”

Helpful Report

Posted 1 year ago

“Very quick delivery time.”

Helpful Report

Posted 1 year ago

“Very good quick service”

Helpful Report

Posted 1 year ago

“Great selection of foods,delivery available”

Helpful Report

Posted 1 year ago

“I order Carob from Burnhills and it arrives very quickly and is well packaged.”

Helpful Report

Posted 1 year ago

“Order placed on the Friday and parcel delivered on Monday. Very impressed with the quick service. Would definitly use again.”

Helpful Report

Posted 1 year ago

“Great service, product and delivery.”

Helpful Report

Posted 1 year ago

“Great service and help”

Helpful Report

Posted 1 year ago

“Maybe a bit more attention to packing of the product otherwise first class product and service. 😀😀”

Helpful Report

Posted 1 year ago

“Not easy to select correct wheel for barrow from website but order was succesful and did fit my barrow correctly. So, mission achieved.”

Helpful Report

Posted 1 year ago

“Service was brilliant like the wheelbarrow hope it lasts as long as my old one (35 years old)”

Helpful Report

Posted 1 year ago

“Excellent service and free delivery!”

Helpful Report

Posted 1 year ago

“Brilliant quick service.. jacket is perfect and I will be purchasing from. Burnhills again.”

Helpful Report

Posted 1 year ago

“We have been feeding our dogs Burnhills own brand food for years. They get complimented on their shiny coats, and good health. Our previous dog a Labrador lived 14 years, all fed on the same food.”

Helpful Report

Posted 1 year ago

“We have been using this Laminator Supplement since it became available. Keeps our now aged 27 Welsh cob and 18 yr old gypsy cob fit during the spring and summer months. Unfortunately it is very expensive now.”

Helpful Report

Posted 1 year ago

“Due to a free gift enclosed with my first order, this prompted me to purchase again and despite a small problem with my 2nd order, which was quickly resolved, all was good.”

Helpful Report

Posted 1 year ago

“No problem with my order. Very speedy delivery and pleasant driver.”

Helpful Report

Posted 1 year ago

Burnhills is rated 4.9 based on 6,256 reviews