Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,255 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent the wrong bucket so not satisfied”

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Posted 1 month ago

“Unfortunately the bucket leaked hence only one atar. However, the Burnhills team get 5 stars for the way they handled the complaint which was excellent.”

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Posted 3 months ago

“my hen not like wast money is powder food”

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Posted 1 year ago

“DO NOT ORDER FROM BURNHILLS. ordered a gel seat for horse riding from Amozon which was sent to me by Burnhills. I product was faulty. On requesting a refund I was told by Burnhills they would contact the manufacturer. This is wrong in Law. My contract is not with the manufacturer. I will be reporting Burnhills to trading standards and any other relevant authority. STILL NO REFUND OR EVEN A RETURNS LABEL AS REQUESTED”

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Posted 1 year ago

“Dog bed sent to us was the incorrect size to what we ordered. We already have the same bed so we know what the measurements are. We ordered a 76cm bed the bed we recieved was 61cms. The label stated it was 76cm so obviously the label is wrong. You sent us a reponce saying it measures 76m. I can not see how that can be as previously stated we already have a bed that measures 76cm”

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Posted 1 year ago

“Delivered on time. No key attached so can’t use it. Missing key posted out but then I find a release spring is missing inside. Burhills to replace the missing spring. I hope to be able to use item when spring arrives. Clearly no inspection of item before dispatch. Disappointed.”

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Posted 1 year ago

“I was charged twice and have flagged this with Amazon which sent an email direct through to you. As of yet I’ve heard nothing back.”

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Posted 1 year ago

Good morning. With my sincere apologies, this is the first we have heard of your query. We will email you now to resolve this. Kind Regards, Burnhills

Posted 1 year ago

“Very disappointed that my order was cancelled more than a week after it was placed. There should have been something at the point of purchase to indicate delivery to PO boxes wasn't possible, instead the order got confirmed, payment taken and there was no indication that there was an issue.”

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Posted 1 year ago

“Ordered 10/10 for a birthday on 15/10 Rang 13/10 to devise not received on Royal Mail tracked 48 Rang 17/10 still not received. Was told to ring back 24/10 as you could not do anything for 2 weeks then will send another ?”

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Posted 1 year ago

“Very poor both item and customer service, I purchased this food to feed the wildfowl from my narrowboat, nowhere either on the bag or website does it say that these pellets do not float, therefore when you feed the ducks and swans the food sinks before they can eat it. I have wrote an email to Burnhills but so far no reply, do not buy or use this company”

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Posted 1 year ago

“The sack of doves seed was wet and muddy it looked as if it had been scraped off the floor and put back into the bag and re taped with yellow tape. Unusable”

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Posted 2 years ago

“Unfortunately this item was missing from my order”

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Posted 2 years ago

“I never received my order, and I want my refund back.”

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Posted 2 years ago

“I wasn’t impressed with the customer service at all. I ordered Express Delivery paying £6.95 extra on a Friday knowing it would come through DHL who deliver on a Saturday. I got notified that it was at depot at 4am Saturday but wouldn’t be delivered until Tuesday due to bank holiday. When I raised with Burnhills they said they don’t pay for Saturday deliveries as ‘it would cost too much’. I found the service bad and the attitude worse.”

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Posted 2 years ago

Thank you for your review. I am very sorry that the service fell below expectations. DHL do offer a Saturday delivery service, but it does cost nearly 3 times as much, which does unfortunately make it unviable. We do however offer a next-working day service and we reflect this, along with any adjustments for bank holidays, in our delivery estimates. This allows customers to see when the delivery is likely to arrive. The delivery estimate shown at the checkout when you placed the order was Tuesday 9th May. I am sorry if you didn’t see this. The delivery estimate appears next to the selected courier at the “Delivery” stage of the checkout process. I hope that explains everything and I do apologise again.

Posted 2 years ago

“Nothing ever arrived, shocking amount of time to wait, blaming RM but I've had several parcels since I ordered this!! Refund given! I will nor order from here again!”

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Posted 2 years ago

“package came torn, had to throw away all dog food”

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Posted 3 years ago

“1 out of 5 as found more holes at the second show really disappointed at the quality Regards Mrs S Griffiths”

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Posted 3 years ago

“Received the bottle and the top was loose. Royal mail tried to help and put it in a plastic bag but the liquid leaked. Royal mail said it should never been sent the way it was sent”

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Posted 3 years ago

“I was unhappy because you packed the box with used plastic bags which had been torn open. I am cautious about covid19 and it was a risk I preferred not to be exposed to. Also, practically, they weren’t ideal to dispose of or eco friendly”

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Posted 4 years ago

“gave it 1 star cos i cant remember wat i bought”

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Posted 4 years ago

Burnhills is rated 4.9 based on 6,255 reviews