Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,201 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Burnhills made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog enjoyed them as they are the only ones he can get as a treat as he has a long neck and shops here have stopped getting them in”

Helpful Report

Posted 8 months ago

“Great prices quick deliver. Great choice”

Helpful Report

Posted 8 months ago

“Item ordered was shipped immediately on a tracked delivery. item received was exactly as described online. great service.”

Helpful Report

Posted 9 months ago

“Brilliant service and very efficient delivery thanks i would highly recommend”

Helpful Report

Posted 9 months ago

“First class service”

Helpful Report

Posted 9 months ago

“Your web site was frustrating because, when you asked if I was human, a wheel just spun in front of my eyes, so I telephoned and received excellent service, so notwithstanding my poor website experience the personal service was outstanding.”

Helpful Report

Posted 9 months ago

“Sadly I ordered a large bag of pigeon grit and instead what turned up was a large horse trough on the Thursday. I refused the delivery and contacted them straight away. The lady on the phone was lovely but they wouldn’t offer Saturday delivery to help make sure I had the item sooner. I had completely run out of grit and desperately needed it, but had to wait until the following Monday to receive the item, Because of this error I had to go and purchase elsewhere also costing me basically double the price. I think if the company makes an error then really a second delivery should happen as soon as possible regardless of wether it’s a Saturday or not.”

Helpful Report

Posted 9 months ago

“We needed a specific kibble for our tummy sensitive rescue dog. Burnhills were a joy to deal with, going the extra mile by phoning us to confirm our direct order and our similar Amazon order. Delivery arrived on the promised date.”

Helpful Report

Posted 9 months ago

“Great service thank you”

Helpful Report

Posted 9 months ago

“Very quick delivery time.”

Helpful Report

Posted 9 months ago

“Very good quick service”

Helpful Report

Posted 9 months ago

“Great selection of foods,delivery available”

Helpful Report

Posted 9 months ago

“I order Carob from Burnhills and it arrives very quickly and is well packaged.”

Helpful Report

Posted 9 months ago

“Order placed on the Friday and parcel delivered on Monday. Very impressed with the quick service. Would definitly use again.”

Helpful Report

Posted 9 months ago

“Great service, product and delivery.”

Helpful Report

Posted 9 months ago

“Great service and help”

Helpful Report

Posted 9 months ago

“Maybe a bit more attention to packing of the product otherwise first class product and service. 😀😀”

Helpful Report

Posted 9 months ago

“Not easy to select correct wheel for barrow from website but order was succesful and did fit my barrow correctly. So, mission achieved.”

Helpful Report

Posted 9 months ago

“Service was brilliant like the wheelbarrow hope it lasts as long as my old one (35 years old)”

Helpful Report

Posted 9 months ago

“Excellent service and free delivery!”

Helpful Report

Posted 9 months ago

Burnhills is rated 4.9 based on 6,201 reviews