Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,649 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,649 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3-5 days delivery (never happen), after 10 days I called to ask what is wrong with my delivery, after arranging the delivery day, they cancel in the last moment. Fully refund at the end.”

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Posted 2 years ago

“I still haven't received the sample that I ordered on 28th October.”

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Posted 2 years ago

“Twice I have ordered oak architrave sets online, they have said they are in stock taken the money and said they are out for delivery. A few days later in both cases I have been told they do not have the stock, the second time I spoke to customer services and they were checking stock levels and getting back to me in 5 minutes, two days later I just had a text message saying a refund was being made in full. Whilst I appreciate stock is moving fast at the moment and replenishment is either slow or uncertain I can not understand how the orders have been processed to being delivered in both cases.”

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Posted 2 years ago

“My order was taken, processed and confirmed then 14 days later the day before it’s rescheduled delivery (after a weeks delay) I get a phone call from Customer Service to say the stock is damaged and would I accept damaged stock for a 10% refund or like a full refund. I’d suggest looking elsewhere unless you are able to go and select it the products yourself. Incredibly slow and don’t seem to be able to manage their stock”

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Posted 2 years ago

“delivery didn't arrive..... no response when queried”

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Posted 2 years ago

“Poor response to paid order. Late with delivery the only communication is a request for a review so here it is. Very disappointed.”

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Posted 2 years ago

“Wrong item delivered and it took 8 days”

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Posted 2 years ago

“I ordered a wooden board..was meant to be 3-5 days for delivery iwaited almost 2 weeks for me to get the wrong size delivered”

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Posted 2 years ago

“Still not got my order”

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Posted 2 years ago

“Really disappointed… As a non tradesman I was seeking the advice of the sales person as to what I needed… I asked a number of times if ‘this was everything I needed to complete the project’ to be advised ‘yes, it was’… I placed the order and booked in the tradesman who arrived to inform me we need additional materials costing an additional £200. I called back the sales person at builders marketplace only to be told ‘I should have known what I needed’”

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Posted 2 years ago

“Quality of materials only 50% useable”

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Posted 2 years ago

“The colour was different unlike what is mentioned online (brown) where it came brown/red”

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Posted 2 years ago

“I ordered from here half of my delivery didnt show and over a week later I'm still waiting for my order.”

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Posted 2 years ago

“Having placed an order and paid for it online. I was informed that delivery would be 3 to 5 working days. I received a phone call 3 days in stating that some of the items were not in stock. because I had ordered 4 matching doors of different sizes I had to cancel order and start searching again . Extremely poor customer service. Would not recommend to anyone.”

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Posted 2 years ago

“No materials. First told items only partly in stock, then told some were damaged, then told none were available. Currently no idea when items due in, or when I will receive them. Absolute joke.”

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Posted 2 years ago

“Damaged stock”

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Posted 2 years ago

“You took my order without it being in stock. Someone was supposed to let someone else know this so that they could tell me about it. I only found out because I emailed after 9 days and then got an email to tell me the above. I asked for a refund and was told by email that I had been refunded. Three days later the money was not in my account so I phoned to ask if there had been a mistake and was told that it could take 5 working days to process. Then the next day I found two parcels outside my house ( I was at home ) which contained 4 lengths of oak skirting that I didn't order. This is the best way to get a bad review and I wont be placing any more orders with you. Graham Lester.”

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Posted 2 years ago

“All items arrived and were all broken”

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Posted 2 years ago

“Order gone missing! Still awaited. Not impressed up to now, hopefully the service will get better.”

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Posted 2 years ago

“I was sent frosted blue corrugated roofing sheets when I ordered clear been waiting 6 days so far for a call back shocking customer service as you can see in the pics I got frosted when I wanted clear”

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Posted 2 years ago

Merchanting Ltd is rated 4.1 based on 1,649 reviews