Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,640 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service and delivery. Product bowed and twisted.”

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Posted 3 weeks ago

“Ordered 22mm plywood half of the sheets were 1mm off. Called customer service they said it’s normal because its timber can be 1mm off and advise to sand it down. What a joke.”

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Posted 4 weeks ago

“Product (hallway cladding) damaged in corner.”

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Posted 1 month ago

“Product was perfect, delivery was timely but cost of delivery was excessive. Delivery cost was same as cost of the product which is the reason this didn’t get 5 stars”

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Posted 2 months ago

“Product perfect book took a long time to arrive”

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Posted 4 months ago

“The delivery was appalling. Driver damaged my property and Builders Marketplace refuse to take any responsibility for it despite it being their chosen courier. £38.80 delivery charge. I was in, driver just left the item outside without ringing the bell.”

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Posted 6 months ago

“Bought replacement bin lids. Also needed the matching pins but website very unclear as to which ones would fit. No accurate dimensions on pins. Called and spoke to a lady who was no help at all. It was clear she couldn’t care less. Guessed what size pins but of course they are the wrong size.”

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Posted 7 months ago

“Difficult to get order confirmation and then delivery time was over 2 weeks and when you call the telephone the message asks you to email the customer service team. Why why why can you just not answer the phone. Probably won’t order from them again. Product was OK and well packed/protected for shipping.”

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Posted 9 months ago

“Ordered 4 boards which arrived unpackaged on flat bed truck 3 were damaged I was offered a %10 refund which barely cover delivery cost.”

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Posted 1 year ago

“Having ordered two items before Christmas - including two sections of mdf panelling I was kept fully informed about the order. I followed the tracking - which showed both items would be delivered only to find that one arrived and not the other - I have now received the panelling, after chasing - not sure if they should have been delivered together or not, but I didn't receive any update on the delivery or a response to my email. The products however are great, and the panelling perfect for my project.”

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Posted 1 year ago

“Delivered to the wrong address & Bin faulty (Black cap missing from the side meaning bin lid is not secure) But was delivered within a reasonable time.”

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Posted 1 year ago

“Placed an order, and then when I went to pick up the sheets I was told they only had half the order. Then half an hour of waiting around I was told they had found the extra sheets.”

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Posted 1 year ago

“The only issue I had was the bins arrived with no wheels attached,although customer service was apologetic I was unable to use them for nearly a week .”

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Posted 1 year ago

“No communication on delivery”

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Posted 1 year ago

“product is ok, no communication over delivery date despite emails”

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Posted 1 year ago

“Disappointed with marine plywood. Surface veneer very thin and damaged edges when crosscut. I had expected it to be more like birch ply in construction.”

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Posted 1 year ago

“Took three attempts to deliver”

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Posted 1 year ago

“Website and ordering procedure all good, quality of supplied timber very good and value for money. The only negative was an incorrect tracking number supplied initially, which I then had to chase up in order to get the correct number. Actually another issue (but this is down to the carrier not Builders Marketplace, was that the tracking then went straight from 'awaiting collection from supplier' to 'out for delivery' - making it short notice to plan being in.”

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Posted 1 year ago

“not described fully”

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Posted 1 year ago

“Delivery was incorrect first time round. Was missing 6 sheets of 11mm OSB. Then had to wait as could not be delivered that day or the weekend. Had to wait for my next day off the following Wednesday. When the next delivery came, The driver was very nice.(not a courier this time) although that guy was very good. I did ask a few questions though about the timber. As some were kitemarked and others not. The ones that were not do not seem as good as the kitemarked.- manufacturers mark. As in pressed (glued tight when made) the edges are a rougher kind and flake easy & they are a different colour (dull) not sure this will affect what I am doing “I hope” otherwise overall good. 👍 and cheaper than elsewhere Will add pics if required at a later date.”

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Posted 1 year ago

Merchanting Ltd is rated 4.1 based on 1,640 reviews