Builders Merchant Reviews

3.82 Rating 44 Reviews
70 %
of reviewers recommend Builders Merchant
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
Customer Service
communication channels
Telephone
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Phone:

020 8617 8979

Email:

sales@buildersmerchant.com

Location:

Builders Marketplace, Merchant House, 44 Berth, Tilbury Docks

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ABSOLUTE RUBBISH - A NIGHTMARE! Ordered Hinge pins for wheelie bin online stated size 15mm x 55mm, arrived on time but size 12mm x 45mm. Ordered again second time, arrived promptly, but wrong small size again. Ordered a third time with instruction (PLEASE ENSURE THAT SIZES ARE 15MM X 55MM, THANKS). To my horror the wrong small size again, not the advertised size 15mm x 55mm. So disgusting...not even bother to return them. Sick!
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Posted 8 months ago
Paid for express delivery and confirmed for Monday or Tuesday. No response to 3 emails asking for a tracking number. Called Tuesday and told not left, couldn't leave that day so would leave Wed for Thurs morning delivery. Called as not arrived on Thurs, goods still not left. No refund received for express delivery received as promised, no advice of any delays - staff don't care, lead by the MD Amy who doesn't honour her word. Shocking customer service and i'm still without goods
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Posted 1 year ago
Only part of my order delivered but full payment taken . No reply despite numerous e-mails
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Posted 1 year ago
Order cancelled without explanation!
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Posted 1 year ago
Rubbish. Took my order them cancelled it 2 days later.
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Posted 1 year ago
Poor service
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Posted 1 year ago
Very poor service. Ordered 2 days before I needed it. Waited in for the delivery all day, when I called to chase it was told that as it was only a small order they did not want to deliver it to me. Had I not called I would have been told that I wants going to get my order at all. I was left without the item for the job I needed to complete and had to travel out at 8 that night to go and get what they had not delivered. If you don’t want to deliver small items then say that on your website. My order totalled £18.66.
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Posted 1 year ago
Didnt deliver on time. Spoke to someone in sales and within two days it miraculously appeared with no prior notice. The courier left two sheets of ply out in the rain so they are now ruined. Not impressed.
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Posted 1 year ago
Ordered a Nilfisk wet & dry vacuum. Waited well past the due delivery date only to find the order had been cancelled due to your supply chain. Not good.
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Posted 1 year ago
Ordered bulk bag of ballast for express delivery (1-2 days). Had to chase order. First lady didn't ring me back. Had to chase next day and I was cut off. I was told a number of times that they needed to speak to the delivery company. Eventually I was told that the suppliers didn't have any in stock and it would be next week. Very poor service.
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Posted 1 year ago
Builders Merchant is rated 3.82 based on 44 reviews