Builders Marketplace Reviews

4 Rating 1,022 Reviews
73 %
of reviewers recommend Builders Marketplace
4.0
Based on 1,022 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Builders Marketplace Reviews
Wheelie Bin Lids: Builders Marketplace is the top place to buy replacement lids. They also sell hinge clips but only for their own ranges. I would really love them to stock a larger range of hinge clip sizes as bins even in one area have many vintages and come form different suppliers and their specification are all different. Fixing the lids so they stand up to the bin lorries is a nightmare and simple fixes like the right size clips would be unbeleiveably helpful and save waste. Sorry--BM--it's not your battle alone but as the premium bin lids supplier I hope you can find a way to help out!
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Posted 3 hours ago
Had a few problems with broken decking boards arriving (couriers fault) but the customer service from builders market place was excellent. Issued replacements very quickly, would highly recommend.
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Posted 6 hours ago
First class service well done 👍
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Posted 6 hours ago
Great service and communication.
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Posted 7 hours ago
Delivered marine ply was 4mm out on advised cut size unable to use, when I called them they asked for photo evidence which when I was on a deadline to finish a project that was the last thing I was going to spend time doing sourced elsewhere. Will never be using them again. Thank you
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Posted 7 hours ago
Excellent service, pricing and products. This was the first time we used this company and we ordered MDF boards, the experience was seamless. Communication throughout was excellent including a personal phone call the day before delivery with details of the delivery time slot. The driver called an hour before delivery and was polite and helpful, nothing was too much trouble. Highly recommended
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Posted 3 days ago
Quick delivery and excellent price.
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Posted 3 days ago
Order just dumped in my drive, no phone call or correspondence to let me know it was there!!! Luckily it was there when I got home in the evening but sat there all day next to a busy road.
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Posted 4 days ago
First class ,great service second to non,john......
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Posted 4 days ago
Placed my order and buildersmarketplace took payment however on the day the product was meant to arrive get notifed that they never had any in stock despite getting confirmations from the delivery company that it was on the way
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Posted 4 days ago
Awful haven’t received my full order and the one part of my order I did receive is damaged plus nobody gives a dam. I’m owed my money back and haven’t been able to get paid!!!!!!!
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Posted 4 days ago
I placed my order with you for 9 lengths of 3.6 metre 2 x 6 timber you took payment processed my order told me you were going to deliver and then phoned to say the timber was out of stock then tried to get me to have 7 x 4.8 metre lengths- so now waiting for 3.6 metre lengths to come back in stock
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Posted 4 days ago
Excellent customer service and good quality products
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Posted 5 days ago
The quality of product was good, but packaging poor with cardboard ripped and corner protector missing when delivered. Delivery was also late, price for delivery was not cheap and claimed 2-5 days, took 9 days for delivery from order.
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Posted 5 days ago
perfect service
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Posted 5 days ago
Quick service thank you
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Posted 5 days ago
Good quality, speedy service, reasonable price, very happy.
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Posted 6 days ago
Still waiting for a delivery despite contacting customer services multiple times, who kept telling me my delivery had been delivered. Then sent me a delivery note for someone else’s address and order as proof of delivery
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Posted 6 days ago
I purchased Phenolic paint from Builders Marketplace to protect Gorilla Board when being used outside. The product was perfect for the application required. Delivery was delayed slightly by DHL when they put the delivery on hold for some reason without explanation which delayed the project I was working on, otherwise this would have been a 5 star review. Excellent company to deal with and they supply good products at very competitive prices. I will be dealing with them again.
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Posted 6 days ago
Easy to order delivery a joke .driver wanted help to get 3 sheets off how do they manage manual handling
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Posted 6 days ago
Builders Marketplace is rated 3.96 based on 1,022 reviews