BOXRAW Reviews

Name: BOXRAW
Address: HQ – 3 The Quadrant, Coventry, United Kingdom
Rating: 4.83

4.8 Rating 8,689 Reviews

97 %

of reviewers recommend BOXRAW

4.8

Based on 8,689 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

contact@boxraw.com

Location:

HQ – 3 The Quadrant,
Coventry
United Kingdom
CV1 2DY

Write Your review

Tell us how BOXRAW made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BOXRAW 5 star review on 25th January 2024

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was not useful. Also rude”

Helpful Report

Posted 8 months ago

Hi Edith, We appreciate the review! We're very sorry that you've had concerns the Customer Service! We have forwarded this to the relevant team. I can see that our Customer Service team has been in touch and assisted you with the return. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“I never received the package”

Helpful Report

Posted 8 months ago

Hi Epidaro, We appreciate the review! Sorry to see that you've had concerns with delivery! I can see that our Customer Service team has been in touch and has advised that your order is still being processed by your local customs. Please know that we don't have any control over orders that are held by local customs. if you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 8 months ago

“items not received was stolen from my doorstep ..... still no offer of replacement ot refund..... first time i ordered from boxraw wont be ordering again there customer service is non existent!!!!”

Helpful Report

Posted 9 months ago

Hi Matt, Thanks for the review! Sorry to see that you've had issues with delivery! Please know that we here at BOXRAW don't have nay control over orders that have been dispatched, however, I can see that our Customer Service team has been in touch to sort things out and a resolution has been provided. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“Made 4 Orders. First one took 3 months to arrive and they never gave me any information what was happening, where my items were or when I can expect them. Second order went fine. Third offer was made 34 days ago and still hasnt been shipped out, they stop replying to emails and try to come up with reasons to shift the blame such as the address seems to be showing an error - despite having already shipped 3 packages to that address previously”

Helpful Report

Posted 10 months ago

Hi there, We appreciate the review! Please accept our sincerest apologies for the inconvenience this has caused you! I can see that our Customer Service team has been in touch to sort things out and we have provided you shipping options to make sure your order gets to you! If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“Still waiting for my refund. Scum company!! They are ignoring my emails. Offering me credit when requested a refund. Now being ignored! If you read other negative reviews it’s show others have same issue! Oh they also paid me to give a good review! Twice!”

Helpful Report

Posted 10 months ago

Hi Nick, Thanks for the review! Sorry to hear that you've had issues with the service! I can see that our Customer Service team has been in touch and a refund has already been processed. if you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“Dreadful product. £35 for a skipping rope that you have to put together measure up and cut yourself. Not to mention if you cut the rope too short you’re £35 down. not to mention you can’t adjust the stoppers like they say without damaging the product. Would just go sports direct and get one for a tenner”

Helpful Report

Posted 11 months ago

Hi there, We appreciate the review! Sorry to see that you've had concerns with the Sokudo Skipping Rope! We have passed this on to our product team for further review. I can see that our Customer Service team has been in touch and sorted out your concern by providing you with store credits for the missing parts of the rope. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 10 months ago

“Terrible quality not even worth the price. The pants literally ripped after 1 training sesh. Smh. This is labeled and promoted as product that is even durable for pros and did not live up to that at all. Not worth over 100. And not a improvement from the original version which ironically lasted longer.”

Helpful Report

Posted 11 months ago

Hey Angel, We appreciate the review! Sorry to see that you've had concerns with our product! We have passed this on to our product team for further review. I can see that our Customer Service team has been in touch and a replacement order has been sent out. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 10 months ago

“Worst experience, I placed my order April 15th only to be told after sending two emails that my order is no where to be found. I was given two options, replace the same order or a credit for their products. I took the option to replace the order. I still have yet to hear back on any updates and have no clue what has happened to my order. Very unreliable and would not order from this brand again.”

Helpful Report

Posted 11 months ago

Hey there, We appreciate the review! Sorry to see that you've had concerns with delivery! I can see that our Customer Service team has been in touch and advised that there was a technical issue with the courier which has now been rectified. Please know that we don't have any control over orders that have been dispatched. I can see that your issue has been sorted out and your replacement order has been sent out as Express. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 11 months ago

“Sizing is way off, I typically wear a large in pants / hoodie. BOXRAW's Large fits like a standard medium... Returns / Exchanges are brutal, they don't reply to emails, their customer service takes forever to do anything... They finally refunded my order to "black card" credits, which I cant use to apply to shipping (even though I have more than enough) I've tried reaching out to get help with placing my new order and they wont reply, it's going on 2 weeks with 4 unanswered emails... Awful service.”

Helpful Report

Posted 11 months ago

Hey Matthew, We appreciate the review! Sorry to see that you've had concerns with sizing! We have passed this on to our product team for further review. I can see that our Customer Service team has been in touch and sorted out your concern about the store credit and the shipping fee. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 11 months ago

“He comprado varias prendas de Boxraw y son muy hermosas y de buena calidad, realmente me encantan. Pero tuve una mala experiencia con el pantalón East Street Bottoms Black / XS; la tela es de mala calidad, lo usé una vez y con el roce al caminar entre las piernas se le hicieron motas, y aún ni si quiera lo he lavado. Envié un correo a contact@boxraw.com con fotos de la prenda dañada y no he obtenido respuesta.”

Helpful Report

Posted 1 year ago

Hey Solange, Thanks for your review! Sorry to see that you've had issues with your item! We appreciate the honest feedback and we have forwarded this to our product team. I can see that our Customer Service team has been in touch and has sorted out your concern about your East Street Bottoms. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 1 year ago

“You guys put on your site that a black color was available. and then you guys tell me there’s not any the black color. after my payment is processed. i need a black color now .”

Helpful Report

Posted 1 year ago

Hey Charlie, Thanks for the review! I'm sorry to hear that you've had concerns with your order! I can see that our Customer Service team has been in touch to sort things out and was able to resolve your concern by exchanging it for an available colour🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“I ordered 3 items (Sunday). The next day (Monday) got an email saying one of them was out of stock. I replied immediately asking for another size. No response the next day (Tuesday) so I emailed again. Finally got a response the following day (Wednesday) saying the new size I requested was out of stock, so I asked for refund on that item. I then got a response on Sunday saying they'll refund me for that item, but now another item in my order is out of stock. Why does it take an entire week to get one item sorted out and why were my other items not available. Once I ordered it, the 2 other items should have been set aside for me at the very least. I'm extremely frustrated and annoyed.”

Helpful Report

Posted 1 year ago

Hi there, We appreciate the review! I'm sorry to hear that you've had concerns with the response time! We highly appreciate your feedback and we have passed it on to the relevant team. I can see that your messages keep on bumping into the queue due to multiple messages. I can see that our Customer Service team has been in touch and got your order sorted out🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“I’ve been ordering from Boxraw for about a year and they usually met my expectations bery nicely. However, my last order experience was an absolute disgrace. I’ve ordered a number of items using the express delivery option (up to 3 business days). I could have let the actual delayed delivery fly, but two items were missing from the package. I contacted costumer service and was notified one of the items was in fact out of stock (it was not marked as so when I placed the order) and I was offered to get a refund on that item and get the other missing item shipped out asap, which I said yes to. From there on, I couldn’t get a coherent response from the costumer service despite a number of e-mails and messages through the website for over a month regarding that one missing item that was supposed to be shipped out “asap” (why wasn’t it shipped out in the original package?). Customer service got back to me eventually with news that the item I’ve been waiting for is unfortunately out if stock (you don’t say, after 5 weeks of the original order?) I settled for the same item in a different size because I really wanted it but obviously this would not have been my first choice and this was especially disappointing because it felt like it went out of stock while the customer service was dragging their legs and not dealing with my inquiry in a reasonable manner or time. I’m deeply disappointed and bummed, as I will not be ordering from Boxraw ever again and will not recommend to any of my fellow boxers and friends to do so either, despite your clothing being of high quality The mishandling of customer support was simply outrageous and infuriating on this.”

Helpful Report

Posted 1 year ago

Hey Ella, We appreciate the review! I'm sorry to hear that you've had concerns with your order as well as the response time! We highly appreciate your feedback and we have passed it on to the relevant team. I can see that our Customer Service team has been in touch to sort things out for you. I can see that we have reached out and provided you with store credits for the order of concern🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“It is been two-three months since I ordered this purchase and it’s still never been delivered. I’ve been contacting customer support, contacted my local post office and I’ve contacted my neighbors and there has been no sign of this package. I would like to know if I’m ever going to get it or when I’m going to be reimbursed. This was supposed to be a Christmas gift. And instead you guys have you playing a wild goose chase. And keep deferring me to all these different organizations to contact, and after contacting them they just reroute me back to you guys. I’ve never dealt with such service like this. I’m usually either met with empathy that resolves in either a reimbursement or the company sending me the product for as an apology since it never came, in rare cases like this… smh. I keep being told that tracking says it delivered but I have security cameras and it never showing it being delivered. On top of me, asking my neighbors and reaching out to all the different people that I’ve been directed to. This stuff is way too expensive for me to just re-buy like that. Really shows the value you give to your customers.”

Helpful Report

Posted 1 year ago

Hey Rosiah, Thanks for taking the time to leave a review! I'm sorry to hear that you've had concerns with your order! Please know that we here at BOXRAW don't have any control over orders that have been dispatched. Your order was delivered according to what the courier has indicated, however, I can see that our Customer Service team has been in touch and provided you with store credits to resolve your concern🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“I’m inclined to believe that the stellar reviews given for this company are from customers based in the UK. If you are a customer located in the U.S, I would advise you to skip this company. There seems to be a lack of care for international customers because getting in touch with customer service is beyond a hassle, it’s very much non existent. After being informed about my ordered items being out of stock I was provided with alternatives for the item and store credit.(Please note if your order isn’t shipped they don’t even bother with a refund, you’re just going to be presented store credit.) I responded to that initial email as soon as I received it to push the process along. 3 BUSINESS DAYS PASSED and still no response. I followed up with several more emails. Dead silence on their end. I followed up with the service form on their website and was met with the SAME response initially given to me without acknowledging anything I had sent back to them. This cycle of sending out the same response and BOXRAW completely ignoring the information given to them has gone on for more than a week now. I really don’t know how they run their business across the pond but having to chase down customer service just to get the same insincere automated response is not like anything I am used to. I see that the company has been having supply issues from the holiday season. Understandable. What isn’t understandable is how they seem to ignore any emails sent to them. The delay in communication is the worst I have ever seen and ordering internationally has never been this much of a burden. I know they’ll likely reach out again to send me the same email about options for store credit and alternatives but I really don’t want to keep doing this for another month. Be aware that if you’re located outside the U.K, you should wait until the summer to order items and even then don’t expect much responsiveness if you have concerns with your order.”

Helpful Report

Posted 1 year ago

Hey Paul, We appreciate the review! I'm sorry to hear that you've had concerns with the response time! We highly appreciate your feedback and we have passed it on to the relevant team. I can see that your messages keep on bumping into the queue due to multiple messages. I can see that our Customer Service team has been in touch to sort things out for you. The store credit that was offered is just an alternate option but we can certainly process a refund with no problem.🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“Ordered some tracksuit bottoms as a Christmas present and paid for a 2 day delivery as I needed them quickly. Not only did they not arrive in time they are STILL NOT HERE now after 2 1/2 weeks. I have requested my money back and just keep being fobbed off saying they are on their way. Won't be ordering again - hugely disappointed - AVOID!!!”

Helpful Report

Posted 1 year ago

Hey Bex, Thanks for taking the time to leave a review! I'm sorry to see that you have not received your order. I can see that our Customer Service team has been in touch advising that your order might have been lost by the courier. Whilst we here at BOXRAW don't have any control over orders that have been dispatched, I can see that we have sorted your order .🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“I order my hoodie on the 16/12/22 took money out the bank and still not had confirmation when it will be arriving , emailed them and said it will be with me in 5 days still nothing”

Helpful Report

Posted 1 year ago

Hey Helen, We appreciate the review! I'm sorry to see about the delay with your order! I can see that our Customer Service team has been in touch to explain the delay with your order. I can see that we have already issued a refund on your order to rectify the issue 🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“I still haven’t received my order that was placed over 20 days ago.”

Helpful Report

Posted 1 year ago

Hey Erin, We appreciate the review! I'm sorry to see that you have experienced a delay with your order. I can see that our Customer Service team has been in touch to explain that there's a slight delay due to the volume of orders during Black Friday and we are sincerely sorry for this! I can see that your order has already been delivered.🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“Order never arrived - lost in transit - still waiting for refund after 3 weeks of chasing them everyday. Very poor communication in the end I went through Klarna to get my refund :-( Will not be ordering again as customer service is disgraceful.”

Helpful Report

Posted 1 year ago

Hey Reema, Thanks for taking the time to leave a review! I'm sorry to see that you've had an issue receiving your order. I can see that the order was lost in transit by the courier. Although this is out of our control we can understand the frustration. Our Customer Service Team has reached out and provided you with a replacement order. Meanwhile, we are in contact with the courier to find out what went wrong. 🥊 If you have further questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“Will never order again, very cheap quality and SHOCKING customer service. Wanted to return some items due to the poor quality. Impossible to get though to a human and errors on the website. If your looking for boxing/fighting gear order from known boxing brands with heritage, or thai-boxing brands, they are made for fighters and all about quality. Boxraw is just cheap, clever marketing lifestyle brand. Above all poor poor customers service.”

Helpful Report

Posted 1 year ago

Hey Muzzy, We appreciate the review! I'm sorry to hear that the quality didn't meet your expectations! We highly appreciate your feedback and we have passed it on to our product team. I can see that our Customer Service team has been in touch to sort things out and created the return for you We will be sorting out your return as soon as you have sent them back🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

BOXRAW is rated 4.8 based on 8,689 reviews