BOXRAW Reviews

Name: BOXRAW
Address: HQ – 3 The Quadrant, Coventry, United Kingdom
Rating: 4.83

4.8 Rating 8,582 Reviews

96 %

of reviewers recommend BOXRAW

4.8

Based on 8,582 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

contact@boxraw.com

Location:

HQ – 3 The Quadrant,
Coventry
United Kingdom
CV1 2DY

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BOXRAW 5 star review on 25th January 2024

222

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fits great, fast shipping”

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Posted 10 months ago

“Fast delivery and good quality of products”

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Posted 10 months ago

“As always BOXRAW is the best for anything boxing. I'm really looking forward to their shows as seen in few of their other product pictures.”

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Posted 10 months ago

“Great quality, service & aesthetics of every product is top-tier. I have personally spent over £500 with Boxraw & I love every single product. Highly recommended.”

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Posted 10 months ago

“Good quality 👌 very comfortable”

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Posted 10 months ago

“I ordered 3 items (Sunday). The next day (Monday) got an email saying one of them was out of stock. I replied immediately asking for another size. No response the next day (Tuesday) so I emailed again. Finally got a response the following day (Wednesday) saying the new size I requested was out of stock, so I asked for refund on that item. I then got a response on Sunday saying they'll refund me for that item, but now another item in my order is out of stock. Why does it take an entire week to get one item sorted out and why were my other items not available. Once I ordered it, the 2 other items should have been set aside for me at the very least. I'm extremely frustrated and annoyed.”

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Posted 1 year ago

Hi there, We appreciate the review! I'm sorry to hear that you've had concerns with the response time! We highly appreciate your feedback and we have passed it on to the relevant team. I can see that your messages keep on bumping into the queue due to multiple messages. I can see that our Customer Service team has been in touch and got your order sorted out🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“I’m inclined to believe that the stellar reviews given for this company are from customers based in the UK. If you are a customer located in the U.S, I would advise you to skip this company. There seems to be a lack of care for international customers because getting in touch with customer service is beyond a hassle, it’s very much non existent. After being informed about my ordered items being out of stock I was provided with alternatives for the item and store credit.(Please note if your order isn’t shipped they don’t even bother with a refund, you’re just going to be presented store credit.) I responded to that initial email as soon as I received it to push the process along. 3 BUSINESS DAYS PASSED and still no response. I followed up with several more emails. Dead silence on their end. I followed up with the service form on their website and was met with the SAME response initially given to me without acknowledging anything I had sent back to them. This cycle of sending out the same response and BOXRAW completely ignoring the information given to them has gone on for more than a week now. I really don’t know how they run their business across the pond but having to chase down customer service just to get the same insincere automated response is not like anything I am used to. I see that the company has been having supply issues from the holiday season. Understandable. What isn’t understandable is how they seem to ignore any emails sent to them. The delay in communication is the worst I have ever seen and ordering internationally has never been this much of a burden. I know they’ll likely reach out again to send me the same email about options for store credit and alternatives but I really don’t want to keep doing this for another month. Be aware that if you’re located outside the U.K, you should wait until the summer to order items and even then don’t expect much responsiveness if you have concerns with your order.”

Helpful Report

Posted 1 year ago

Hey Paul, We appreciate the review! I'm sorry to hear that you've had concerns with the response time! We highly appreciate your feedback and we have passed it on to the relevant team. I can see that your messages keep on bumping into the queue due to multiple messages. I can see that our Customer Service team has been in touch to sort things out for you. The store credit that was offered is just an alternate option but we can certainly process a refund with no problem.🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“Item was wrong size, I exchanged back in good time before Christmas to receive back in good time with correct sizes. Order gets sent out again to myself and the 2 out of 5 items were missing. And 3 items were the same size as the first items I ordered. (Which were wrong, again) After liaising with the customer service team via email (for a MONTH) this still has not been sorted. Ordered november 2020 and it’s nearly new years and no one can tell me where my items are and why I have been given the wrong sizes, again. Received a message today that it’s still being “investigated” where my items are. But these items were ALL Christmas presents, which were not given. I asked for compensation for all the trouble and still not being fully helped yet, and satisfied... and boxraw customer service could not do that. Very disappointing as I am a first time, new customer and was impressed by the quality and reviews. But this was a terrible customer journey and I will not shop here again UPDATED: 12th Jan 2021 After having left a bad 1* review, I can honestly say I should’ve done that from the start. Because I received my order nearly 2 months later and had to constantly contact boxraw myself and never got the sufficient help I needed. This was a Christmas gift, and I returned the incorrect sizes in good time to receive the items back before Christmas. I did receive it before Christmas, but I got given the same items in the wrong sizes back to me. And the packaging had two missing items (which they couldn’t track down) and this caused even bigger delays. I was extremely disappointed and kindly asked Boxraw for compensation for the items or money off for the inconvenience and I was given a big fat “no”. Was very disappointed as I was a first time customer and I done my part correctly to receive my items in time, but boxraw and the courier team clearly had a communication issue After getting humiliated that boxraw didn’t want to offer compensation, I wrote my review and THEN they offered some money back. Funny how that works. I am happy to revise my review because the quality of the clothing is incredible. If the quality wasn’t this great, I honestly wouldn’t have bothered. But I Was happy with the quality from the start and can’t get better than that. But unfortunately, my experience was extremely unpleasant and it had to result in a bad review to get sorted within 2 months. (Ordered November 2020 - received Jan 2021) - so I have updated my review from 1* to 3*”

Helpful Report

Posted 3 years ago

Hey Shahid, Thanks for the review! I am so sorry to see that there have been issues with your order. I can see that our Customer Service Team have been in touch and that your issue has now been fully resolved. If you have any questions, don't hesitate to reach out to us at contact@boxraw.com Kind Regards, Oliver - BOXRAW

Posted 3 years ago

“I’ve spent close to 500£ on BOXRAW merchandise now, and I must say I don’t regret a single purchase till this day. I’ve been purchasing from BOXRAW since early 2018. Quality is on point and the delivery is quite fast (for someone who lives in Belgium). Definitely my go-to for boxing gear/clothes/merchandise ...”

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Posted 3 years ago

“I made a order on the 28th of last month and still not had my sauna suit and I don't now if I will get it”

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Posted 3 years ago

Hey, I hope you are well and thanks for the feedback. I have looked into this and can see that your Sauna Suit was a pre-order that has been sorted out. If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Andre Kahulugan BOXRAW | Boxing Is Love

Posted 3 years ago

“Never received my product I ordered. An customer service was TERRIBLE, No response or nothing...”

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Posted 4 years ago

Hey, Thanks for the review! I can see that our Customer Service Team has reached out to you. If you have any questions, please get in touch with us at contact@boxraw.com

Posted 4 years ago

“to be honest. i love your guys product and page but i still have not got my package. I ordered this for a xmas present for my brother on nov 24th. i still have net received anything. this is a big headache. Now I'm heading out of town to meet my family and enjoy xmas. i have to go out today and buy another present so i can have something to give my brother. I hope you can find a way to compensate me for this. Its just a horrible experience.”

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Posted 4 years ago

Hey Amardeep, Thanks for the review! I can see that our Customer Service Team has reached out to you. If you have any questions, please contact us at contact@boxraw.com

Posted 4 years ago

“Comfortable, last a very long time , fits Perfect”

BOXRAW 5 star review on 15th November 2019

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Posted 4 years ago

“productos de calidad, bien trabajados y con diseños modernos y atractivos. Quedan ajustados a la perfección. Muy contento.”

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Posted 1 month ago

Hey Yassine, Thank you for recognizing the quality and design of our products! We're overjoyed that you're very happy with the fit and overall experience. If you need any help, don't hesitate to contact us at contact@boxraw.com. Regards, Steven-BOXRAW

Posted 3 weeks ago

“Really good!”

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Posted 2 months ago

“Good Shorts Ty”

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Posted 2 months ago

“BOXRAW not only sponsor worldclass boxers but the product are of a superior quality. The finish to shorts and hoodies and bottoms are top quality. Lots of zip pockets . Built to last. I have to say i was surprised but now i totally love this stuff. Customer service has been super too when i need a exchange for a different size. Go for it you wont regret it.”

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Posted 2 months ago

“Excellent quality and great fit. Customer service was great as well!”

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Posted 2 months ago

“I have decided to give it one more go after the first time. Pleased I did as this time everything went smoothly from ordering to dispatching and receiving. Happy customer this time ☺️”

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Posted 2 months ago

“Amazing products. Fast delivery. Perfect for every boxer/runner/gym goer.”

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Posted 3 months ago

BOXRAW is rated 4.8 based on 8,582 reviews