BOXRAW Reviews

Name: BOXRAW
Address: HQ – 3 The Quadrant, Coventry, United Kingdom
Rating: 4.83

4.8 Rating 8,605 Reviews

96 %

of reviewers recommend BOXRAW

4.8

Based on 8,605 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

contact@boxraw.com

Location:

HQ – 3 The Quadrant,
Coventry
United Kingdom
CV1 2DY

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BOXRAW 5 star review on 25th January 2024

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice boxing brand , although the clothing doesn’t last long, after one wash stickers are already peeling off.”

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Posted 2 days ago

“It was alright.”

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Posted 6 days ago

“Taille ne correspond pas”

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Posted 1 month ago

Hey Bilal, Your feedback regarding the sizing concern is valuable to us, and we apologize for any inconvenience it may have caused. I can see that our Customer Support team has been in touch and provided you with our return instructions. In case you have further questions, you can always reach out to us at contact@boxraw.com. 🥊 Kind regards, Andre - BOXRAW

Posted 4 weeks ago

“I made a few orders over Christmas which I had a few issues on. Due to the price of the items I expected great quality but unfortunately had been let down a few times on this. The customer service was top notch and replaced the items for me.”

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Posted 2 months ago

Hey Ellie, Thanks for the review and sorry to see that you've had issues with your order! I can see that our Customer Support team has reached out and happy to see that your concern has been resolved! If have further questions, you can always reach out to us at contact@boxraw.com. 🥊 Kind regards, Andre - BOXRAW

Posted 2 months ago

“Good brand but very overpriced now”

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Posted 2 months ago

Hey Damon, We are sorry to hear that you think our items are overpriced! Due to the current global circumstances with inflation and logistics, most products worldwide have increased pricing. However, we are doing the best we can to provide fair pricing whilst maintaining the delivery of quality products. We have passed on your feedback to the relevant team. Please reach out to us at contact@boxraw.com so we can sort this out. We want you to be satisfied with the brand. 🥊 Kind regards, Andre - BOXRAW

Posted 2 months ago

“It's nice love it wish got it bigger”

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Posted 3 months ago

Hey Rob, We appreciate the review and are sorry to see that the Hagler Sauna Suit 2.0 - Black - XL wasn't a good fit! Our Customer Support team has been in touch and has provided return instructions to exchange for a bigger size. In case you have further questions, you can always reach out to us at contact@boxraw.com. 🥊 Kind regards, Andre - BOXRAW

Posted 3 months ago

“I like the product but don’t like the expensive shipment cost and returns”

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Posted 6 months ago

Hey, We appreciate your feedback! My apologies if you had an issue with the delivery and returns. I can see that one of our Customer Service Team reached out to you and provided information regarding shipping and returns. In case you have additional questions, you can always contact us at contact@boxraw.com! Kind Regards, Joey - BOXRAW

Posted 5 months ago

“Atleast I got the package it only took 4 weeks and a reorder and then I had to pay for shipping a second time”

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Posted 6 months ago

Hey Justin, Thanks for the feedback! I'm sorry to see that you had an issue with the service. I have looked into this and can see that your original order was returned to us due to an address issue. You were then provided with a replacement which has been delivered 🥊 You can always reach out to us at contact@boxraw.com if you have any questions! Kind regards, Joey - BOXRAW

Posted 5 months ago

“Delivery was fast and I love the materials of their clothing”

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Posted 7 months ago

Hi Lee, We appreciate the review! We're happy to know that you love our products! I can see that you left a 3-star review and wondering if there's anything we can help with. Our Customer Service team has been in touch to sort things out. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 6 months ago

“The products are "okay" apart from the Sauna Suit which is great. The shipment policy to Switzerland is very patchy. I ended up having to pay almost 50 CHF every time to get the product in the country which is not acceptable when you see the price of products. Also there are items that have been out of stock for ages and no change to get a hold of them.”

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Posted 8 months ago

Hi Mick, We appreciate the review! Sorry to see that you've had concerns with delivery! Please know that you may be susceptible to customs charges in Switzerland which will be charged upon the parcel reaching the destination country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country; payment of these fees is necessary to release your order from customs. I can see that our Customer Service team has been in touch to sort things out, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 8 months ago

“Good 👍🏼”

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Posted 8 months ago

Hi Abdel, We appreciate the review! Sorry to see that you've had concerns with your account! I can see that our Customer Service team has been in touch and has resolved your concern. if you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“Happy with the products but chat service very hard to get hold of”

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Posted 8 months ago

Hi Antony, We appreciate the review! It's good to hear that you're happy with our products and we're very sorry to see that you've had concerns with the Customer Service team! I have passed your feedback on to the relevant team for further review. I can see that our Customer Service team has been in touch. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 8 months ago

“Très satisfait”

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Posted 8 months ago

Hi Jean, Thanks for the review! I can see that you left a 3-star review and would like to ask if there's anything else we can do. I can see that our Customer Service team has been in touch, however, if you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“Speedy delivery & products are generally good quality. No phone number & customer service have not responded after two emails over two weeks when trying to arrange a return which is poor.”

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Posted 11 months ago

H there, We appreciate the review! Sorry to see that you've experienced a delay with our response! I can see that our Customer Service team has not received an email from you, however, I can see that they have already reached out to inform you about how to process a return. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 11 months ago

“Great looking brands seems good quality just waiting on my order still”

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Posted 11 months ago

Hey Ricky, We appreciate the review! Sorry to see that you've had concerns with your order! I can see that our Customer Service team has been in touch and your replacement order is on its way. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 11 months ago

“I have my sauna suit for about 2 years now. I haven’t worn it more than 50 times to be hones. It was amazing when I did. Unfortunately, the inner rubber cover started to peeling and soon this thing will become just a regular tracksuit. Also, the stitches on one of the sleeves have let me down, which is a mystery how has that happened. Apart from my bad luck with it, the suit is still amazing and it works very well. For those who are about to buy it I want to say that it will be challenging to train it sauna suit, but that’s the whole point! Oos!”

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Posted 1 year ago

Hey Patrik, We appreciate the review! Sorry to see that you've had concerns with your Hagler Sauna Suit! We appreciate the detailed feedback and we have forwarded this to the relevant team. I can see that our Customer Service team has been in touch to sort things out. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 1 year ago

“Sizing can be a bit confusing so it all depends what look your going for.”

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Posted 1 year ago

Hi there, We appreciate the review! Sorry to see that you've had issues with sizing! We have passed it on to our manufacturing team for further review. I can see that our Customer Service team has been in touch to sort things out and has resolved your concern. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“Good stuff from this brand”

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Posted 1 year ago

“S’effiloche deja”

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Posted 1 year ago

“I didn’t receive the clothes yet. The dwlivery is taking almost 2 weeks. Looks like some human error, previously was much faster.”

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Posted 1 year ago

Hi Dawid, Thanks for the review! Sorry to hear that you've had issues with delivery! We've had technical issues with the courier which have now been rectified! I can see that our Customer Service team has been in touch and I can see that your issue has now been resolved. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 1 year ago

BOXRAW is rated 4.8 based on 8,605 reviews