I’m inclined to believe that the stellar reviews given for this company are from customers based in the UK. If you are a customer located in the U.S, I would advise you to skip this company. There seems to be a lack of care for international customers because getting in touch with customer service is beyond a hassle, it’s very much non existent. After being informed about my ordered items being out of stock I was provided with alternatives for the item and store credit.(Please note if your order isn’t shipped they don’t even bother with a refund, you’re just going to be presented store credit.) I responded to that initial email as soon as I received it to push the process along. 3 BUSINESS DAYS PASSED and still no response. I followed up with several more emails. Dead silence on their end. I followed up with the service form on their website and was met with the SAME response initially given to me without acknowledging anything I had sent back to them. This cycle of sending out the same response and BOXRAW completely ignoring the information given to them has gone on for more than a week now. I really don’t know how they run their business across the pond but having to chase down customer service just to get the same insincere automated response is not like anything I am used to. I see that the company has been having supply issues from the holiday season. Understandable. What isn’t understandable is how they seem to ignore any emails sent to them. The delay in communication is the worst I have ever seen and ordering internationally has never been this much of a burden. I know they’ll likely reach out again to send me the same email about options for store credit and alternatives but I really don’t want to keep doing this for another month. Be aware that if you’re located outside the U.K, you should wait until the summer to order items and even then don’t expect much responsiveness if you have concerns with your order.