BOXRAW Reviews

Name: BOXRAW
Address: Ground & First Floor Offices, Herbert Art Gallery, Jordan Well, Coventry, United Kingdom
Rating: 4.82

4.8 Rating 12,338 Reviews

96 %

of reviewers recommend BOXRAW

4.8

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

contact@boxraw.com

BOXRAW 5 star review on 29th December 2024

Anonymous

BOXRAW 5 star review on 17th December 2024

Steaw

BOXRAW 5 star review on 5th December 2024

Hilary

BOXRAW 5 star review on 14th October 2024

Ricardo

BOXRAW 5 star review on 30th September 2024

Erisad

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately I am not able to leave a serious review since I have not received my product yet. Not sure while it is taking so long. I hope to give a proper review as soon as I receive my items. So please do not take my 2 star as a complete review. Thanks.”

Helpful Report

Posted 2 months ago

“Very mixed / poor quality from Boxraw in recent times. T-Shirts are good quality material wise, but the logos tend to consistently peel after a few times in the wash. The Sparring Club handwraps are some of the worst wraps I've ever received, with fraying out of the packaging and colour bleeding onto hands after the first session using them. Shorts tend to run smaller than expected, but seem decent quality otherwise. Best purchase is probably the Impello boots, but there are some durability concerns given the soft laces are already fraying and other reviews are noticed the lower begin to peel away from the mesh. Probably the last purchase I'll make from Boxraw until the quality improves.”

Helpful Report

Posted 4 months ago

“Bought this recently, opened and dumped packaging, but much to disappointment it's much bigger than all other Boxraw ABC tshirts I've purchased. Never said was oversized. Shame as love the new colour.”

Helpful Report

Posted 4 months ago

“Still have not received my package it’s been over a month now and I’m getting tired of waiting this is so ridiculous I will not be ordering from here again for how long it takes to get here”

Helpful Report

Posted 4 months ago

“Valdes oversized t shirt is excellent quality and it is oversized but what they didn’t specify is that it’s a tight fit and not loose fitting . So it’s an oversized tight fit which sounds ridiculous but it is . Great quality though”

Helpful Report

Posted 8 months ago

“i have no receive them yet after order it 16 days ago.”

Helpful Report

Posted 9 months ago

“I've been a loyal customer for over four years, but unfortunately, I’ve seen a significant decline in quality. The materials feel cheaper, the stitching is weak, and the durability just isn’t what it used to be. On top of that, shipping has become a nightmare—orders take way too long to arrive, and tracking updates are unreliable. Customer service is just as bad—slow to respond and not very helpful when they finally do. It’s disappointing to see a brand I once trusted go downhill like this. I won’t be ordering again unless they make serious improvements.”

Helpful Report

Posted 9 months ago

“Didn't get my package after 5 weeks”

Helpful Report

Posted 10 months ago

“Hi I would like to let a review but unfortunately it's almost 20 days that i'm waiting my order to arrive. So is a bit difficult to me to make review, I hope to tell you something as soon as possible🙏”

Helpful Report

Posted 10 months ago

“I made the purchase on December 20th and on January 7th my order still hasn't arrived, the delivery time is a bit disappointing”

Helpful Report

Posted 11 months ago

“I ordered 3 weeks ago and still have not received my clothes. No update has been provided and returns are not allowed due to it being a sale item. Hoping to get it before Xmas, but hopes are low”

Helpful Report

Posted 11 months ago

Hey Austin, Sorry to hear about the delay with your order – that’s not the experience we aim for. Please reach out to us at contact@boxraw.com, and we’ll get this sorted for you as soon as possible. Cheers! Steven-BOXRAW

Posted 11 months ago

“Over priced”

Helpful Report

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

“I am giving this two stars and not less only because of the amazing customer support. I have ordered many pieces of clothing, and they look great, feel great, but the durability is VERY poor. I ordered one pair of pants which came defected, and I got refunded for them, apart from this, the hand wraps I ordered already have holes in them, and the pep shorts I got have a hole in the tights due to the poor stitching. Not only this, but the pep shorts pockets are completely broken, and the buttons are hanging out with less than a year of use. Boxraw if you could please reach out to me. Thanks”

Helpful Report

Posted 1 year ago

“I purchased 2 of the Valdes shorts. I was a bit dissapointed to find that the branding on the shorts peeled off after a couple of wears. The shorts are intact, however the method used to add the text and logo on the shorts should be thought about I think. Trying to add some constructive feedback. When things like this happen it makes me rethink purchasing anything in the future from the brand. Cheers. Cheers.”

Helpful Report

Posted 1 year ago

Hey Omar, Thanks for your feedback with the Valdes Shorts - Black - M and we're sorry to see that you've had issues with it! I can see that our Customer Support team has reached out asking for photos so we can assist you further. If have further questions, you can always reach out to us at contact@boxraw.com. 🥊 Kind regards, Kaye - BOXRAW

Posted 1 year ago

“Dear Boxraw! Every product was look good and amazing, but it is really expensive! I would like to order more product, but I’m little bit scare about your delivery service…. I have order at January 1 and 10 workdays normally and think it’s over and didn’t received yet…. I hope in the future can escalate this situation and get better delivery and discount also.”

Helpful Report

Posted 1 year ago

Hi Ruben, Thank you for sharing your feedback. I am sorry to hear you haven't received your order yet. Standard delivery to Hungary would take 5–10 working days. I can see that you placed this order on the 1st of January. I can see that our Customer Support team has reached out and has been in touch with the courier to know the whereabouts of your order. Please note that we do not have control over the package once dispatched. Regarding our product pricing, we always aim to match the quality of our items with fair pricing. Since you have a BOXRAW account, don't forget you can earn points for discounts by shopping and participating in activities. If you have any more questions or need assistance, feel free to email us at contact@boxraw.com. Kind regards, Maria - BOXRAW

Posted 1 year ago

“Didn’t end up receiving my order in the end as it went missing on delivery but Boxraw did sort out the situation”

Helpful Report

Posted 1 year ago

Hey Chad, Thanks for the review and we're genuinely sorry if your order is missing an item! I can see that our Customer Support team has been in touch and sorted this out through a replacement. Your replacement order is on its way 🥊 In case you have further questions, you can always reach out to us at contact@boxraw.com. Kind regards, Andre - BOXRAW

Posted 1 year ago

“I placed a large order on Black Friday and the order was confirmed. Two minutes later I get an email that the order was cancelled on BoxRaw's end because the order was marked as "fraudulent." Emailed customer service and received a response that BoxRaw has nothing to do with it, it is their internet security team (makes no sense). Went back in to re-place the order and my item was already out of stock.”

Helpful Report

Posted 2 years ago

Hey Jace, Thanks for the review and we're sorry to see that you've had issues initially placing an order! I have looked into this and can see that your order was cancelled and payment was voided by our Internet Security team. This is to ensure security when placing an order. I hope you can understand that we have security measures in place. Apologies if the item you wanted went out of stock but I can see that you have now successfully placed an order 🥊 If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 2 years ago

“I am waiting already 2 weeks and still dind’t recieve my sauna suit.”

Helpful Report

Posted 2 years ago

Hey Dincer, We appreciate your review! Sorry to hear that you are experiencing a delay with your order! We've recently moved warehouses that's causing the delay. No worries, I can see that our Customer Service team has been in touch and your order is in transit. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 2 years ago

“Far too expensive now, all products are extremely over priced. Whilst I still like the brand buying at will is no longer an option, I wait for the sales.”

Helpful Report

Posted 2 years ago

Hey Damon, Thanks for the review! We appreciate the feedback and we have forwarded this to the relevant team. We are doing the best we can to mitigate costs without compromising the quality of our products. I can see that our Customer Service team has been in touch to sort things out, however, we have not heard back from you. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 2 years ago

BOXRAW is rated 4.8 based on 12,338 reviews