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BOXRAW Reviews

4.8 Rating 8,631 Reviews

97 %

of reviewers recommend BOXRAW

Company Reviews

Product Reviews

4.8

Based on 8,631 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

contact@boxraw.com

Location:

HQ – 3 The Quadrant,
Coventry
United Kingdom
CV1 2DY

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BOXRAW 5 star review on 25th January 2024

BOXRAW 5 star review on 25th November 2023

BOXRAW 5 star review on 26th October 2023

BOXRAW 5 star review on 24th October 2023

BOXRAW 5 star review on 20th October 2023

BOXRAW 5 star review on 22nd September 2023

BOXRAW 5 star review on 5th September 2023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 of the Valdes shorts. I was a bit dissapointed to find that the branding on the shorts peeled off after a couple of wears. The shorts are intact, however the method used to add the text and logo on the shorts should be thought about I think. Trying to add some constructive feedback. When things like this happen it makes me rethink purchasing anything in the future from the brand. Cheers. Cheers.”

Posted 3 months ago

Hey Omar, Thanks for your feedback with the Valdes Shorts - Black - M and we're sorry to see that you've had issues with it! I can see that our Customer Support team has reached out asking for photos so we can assist you further. If have further questions, you can always reach out to us at contact@boxraw.com. 🥊 Kind regards, Kaye - BOXRAW

Posted 3 months ago

“Dear Boxraw! Every product was look good and amazing, but it is really expensive! I would like to order more product, but I’m little bit scare about your delivery service…. I have order at January 1 and 10 workdays normally and think it’s over and didn’t received yet…. I hope in the future can escalate this situation and get better delivery and discount also.”

Posted 3 months ago

Hi Ruben, Thank you for sharing your feedback. I am sorry to hear you haven't received your order yet. Standard delivery to Hungary would take 5–10 working days. I can see that you placed this order on the 1st of January. I can see that our Customer Support team has reached out and has been in touch with the courier to know the whereabouts of your order. Please note that we do not have control over the package once dispatched. Regarding our product pricing, we always aim to match the quality of our items with fair pricing. Since you have a BOXRAW account, don't forget you can earn points for discounts by shopping and participating in activities. If you have any more questions or need assistance, feel free to email us at contact@boxraw.com. Kind regards, Maria - BOXRAW

Posted 3 months ago

“Didn’t end up receiving my order in the end as it went missing on delivery but Boxraw did sort out the situation”

Posted 4 months ago

Hey Chad, Thanks for the review and we're genuinely sorry if your order is missing an item! I can see that our Customer Support team has been in touch and sorted this out through a replacement. Your replacement order is on its way 🥊 In case you have further questions, you can always reach out to us at contact@boxraw.com. Kind regards, Andre - BOXRAW

Posted 4 months ago

“I placed a large order on Black Friday and the order was confirmed. Two minutes later I get an email that the order was cancelled on BoxRaw's end because the order was marked as "fraudulent." Emailed customer service and received a response that BoxRaw has nothing to do with it, it is their internet security team (makes no sense). Went back in to re-place the order and my item was already out of stock.”

Posted 5 months ago

Hey Jace, Thanks for the review and we're sorry to see that you've had issues initially placing an order! I have looked into this and can see that your order was cancelled and payment was voided by our Internet Security team. This is to ensure security when placing an order. I hope you can understand that we have security measures in place. Apologies if the item you wanted went out of stock but I can see that you have now successfully placed an order 🥊 If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 5 months ago

“I am waiting already 2 weeks and still dind’t recieve my sauna suit.”

Posted 6 months ago

Hey Dincer, We appreciate your review! Sorry to hear that you are experiencing a delay with your order! We've recently moved warehouses that's causing the delay. No worries, I can see that our Customer Service team has been in touch and your order is in transit. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 6 months ago

“Far too expensive now, all products are extremely over priced. Whilst I still like the brand buying at will is no longer an option, I wait for the sales.”

Posted 1 year ago

Hey Damon, Thanks for the review! We appreciate the feedback and we have forwarded this to the relevant team. We are doing the best we can to mitigate costs without compromising the quality of our products. I can see that our Customer Service team has been in touch to sort things out, however, we have not heard back from you. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 1 year ago

“The products are sold out but still shows availability on the website.”

Posted 1 year ago

Hi there, Thanks for the review! Sorry to hear that you've had issues with your order! Apologies if our items sell out fast and the items you wanted are no longer available. I can see that our Customer Service team has been in touch, however, we have not heard back from you. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 1 year ago

“As a customer, I purchased the black Pep Shorts from the Creed collection of Boxraw's website, expecting them to display the Creed logo as shown in accompanying photos. However, upon receiving the product, I was disappointed to find that the logos were missing, which was a significant factor in my decision to buy them. I believe that it is reasonable to assume that items from the Creed collection would be branded with the Creed logo, and a clear disclaimer should be included in the product description to avoid confusion for customers. Despite this issue, I appreciate the quality of the product and timely delivery, but I suggest that Boxraw considers including a disclaimer in their product description to prevent any future confusion. I rated Boxraw two out of five due to their misleading marketing, and it resulted in a disappointing experience and a lack of trust in the brand.”

Posted 1 year ago

Hey Matthew, We appreciate the review! Sorry to see that you've had concerns with the item you ordered! Your feedback has been forwarded to the relevant team. I can see that our Customer Service team has been in touch and advised you about the item you ordered in comparison with the Creed Collection. If you have any questions, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 1 year ago

“Wasn’t able to try them out yet I had to go Up a size”

Posted 1 year ago

Hey Gino, We appreciate the review! I'm sorry to see that you've had an issue with sizing! I can see that you have already initiated a return for the next size-up. I can see that our Customer Service team has reached out advising that we have already processed your return exchange and it's on the way.🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“I originally ordered the tracsuit because a friend had ordered one and was satisfied with the quality. Unfortunately, my own experience was not as straightforward. After placing the order, I was sent a message that the product I ordered was out of stock, even though the website said otherwise. We went through the refund process for a week until finally a solution was found which I had to settle for lack of a better one. The answers always took a long time and when they did come they were not pleasant. The customer service representatives were nice, but not helpful at all, and I had to take the matter forward myself. I am saddened by the bad customer service, because I would have liked to order more boxraw products in the future. In the end, I received a product costing €85 as compensation, for the product I paid €105 for which ran out of sizes. I'm not happy with the solution, but it was the best of the bad options..”

Posted 1 year ago

Hey Paavo, We appreciate the review! I'm sorry to see that you've had an issue with your order! I can see that our Customer Service team has been in touch to explain why the item you ordered went out of stock. I can see that we have issued you store credit more than the value of your original order to make this right! I can see that we have made a fresh order and that this is on the way.🥊 If you have any questions, feel free to email us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 1 year ago

“Product took too long to arrive”

Posted 1 year ago

Hey Lee, We appreciate the review! I’m sorry to see that your order took longer than expected to be delivered. I have looked into this and I can see your order has already been delivered within the delivery timeframe. Our Customer Service Team has also been in touch and provided you with an update and resolution 🥊 If you have any questions, feel free to send an email over to us at contact@boxraw.com! Kind regards, Joey - BOXRAW

Posted 1 year ago

“Overall looks good but bro I'm 6foot3 and a lil over 300lbs in good shape I play foot ball. I order a 3xl both the jacket and pants are no a 3xl size at all and this stuff took 2 week to get to me. I would hate to see how long it would take to get a refund”

Posted 2 years ago

Hey Martin, Thanks for the review! I am sorry to see that you had to wait longer than expected for your order. I can see that our Customer Service Team has reached out regarding your return :) If you have any questions, please reach out to us at contact@boxraw.com Kind Regards, Joey - BOXRAW

Posted 2 years ago

“Good product, average customer service, poor service.”

Posted 2 years ago

Hey Ricky, Thanks for the feedback! I’m sorry that you had an issue with the service. I am happy to see that you like our products :) Our Customer Service Team has reached out to you to see how we can make it up to you. If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Joey - BOXRAW

Posted 2 years ago

“Order came late and was missing items”

Posted 2 years ago

Hey Ricky, Thanks for the feedback! I am sorry to see that you had to wait longer than expected for your order. We have been hit by ongoing global supply chain issues that caused the delay. I am glad to see that your order has now been delivered. I can see that our Customer Service Team has also reached out to get this resolved for you :) If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Joey - BOXRAW

Posted 2 years ago

“Sending all back unfortunately”

Posted 2 years ago

Hey Kara, Thanks for the review! I can see that our Customer Service Team has reached out regarding your returns and this has been resolved 🙂 If you have any questions, please reach out to us at contact@boxraw.com Kind Regards, Joey - BOXRAW

Posted 2 years ago

“Product is good but they shipped with DHL and then they gave it too usps and they sent my stuff too another house and now its gone. Thanks......”

Posted 2 years ago

Hey Tou, Thanks for the feedback! My apologies that you had an issue with the delivery. I have checked this for you and I noticed that our Customer Service Team has been in touch with you and sent you a fresh order 🥊 Glad to see this has now been resolved! If you have any questions, just don't hesitate to ask at contact@boxraw.com. Kind regards, Joey - BOXRAW

Posted 1 year ago

“I want to start by saying although I’ve scored low, I do love this brand. The quality is good and the styles are great. But I have to say, if something goes wrong it is like pulling teeth with how long the wait is for it to be resolved. I’ve had to return two items due to a sizing issue and one for a damaged item, these things happen and it’s no problem, but having to wait nearly a month for it to be rectified just isn’t good enough.. I recently sent an item back, and at the same time I returned trainers to Nike, I have had my replacement already delivered by Nike yet I haven’t even had an email to say that BoxRaw have received my damaged item back to there warehouse. These were both returned at exactly the same time with exactly the same postage.. it’s such a shame that everything which is good about BoxRaw (and there is a lot) isn’t backed up with the standard of customer service you would expect when it is most needed.”

Posted 2 years ago

Hey David, Thanks for the feedback! I am sorry to see that you had to wait longer than expected for your replacement order. Our Customer Service Team has already reached out to provide you with an update on your returns. If you have any questions, please reach out to us at contact@boxraw.com Kind regards, Andre - BOXRAW

Posted 2 years ago

“Almost 3 weeks for products to arrive, i'd expect quicker shipping for the amount I spent, I won't be buying from BOXRAW again.”

Posted 2 years ago

Hey Nathan, Thanks for the feedback! I am sorry to see that you had to wait longer than expected for your order. Our Customer Service Team has already reached out to provide you with an update on the progress of your shipment. If you have any questions, please reach out to us at contact@boxraw.com Kind regards, Joey - BOXRAW

Posted 2 years ago

“These could be pretty good but the rigid leather tab that the laces attach to really irritates my hands. Also, they're only designed to wrap around toward the inside of your wrist rather than outside like most people tend to do. Lastly, the company's return policy precludes the possibility of trying them and sending them back if they do not work so I'm stuck with knuckle guards that I'll never use. One positive is that the padding is thick and absorbent.”

Posted 2 years ago

Hey Eric, Thanks for the review! I’m sorry to see that you had an issue with the item. We appreciate your feedback and have passed this on to the relevant team. I can see that our Customer Service Team has reached out to get this resolved for you :) If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Joey - BOXRAW

Posted 2 years ago

“This is the second time I have to return my sauna it's too small”

Posted 2 years ago

Hey Debrah, Thanks for the feedback! I can see that our Customer Service Team has reached out regarding your exchange and this has been resolved 🙂 If you have any questions, please reach out to us at contact@boxraw.com Kind Regards, Joey - BOXRAW

Posted 2 years ago

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BOXRAW is rated 4.8 based on 8,631 reviews