BOXRAW Reviews

Name: BOXRAW
Address: HQ – 3 The Quadrant, Coventry, United Kingdom
Rating: 4.83

4.8 Rating 8,689 Reviews

97 %

of reviewers recommend BOXRAW

4.8

Based on 8,689 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

contact@boxraw.com

Location:

HQ – 3 The Quadrant,
Coventry
United Kingdom
CV1 2DY

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BOXRAW 5 star review on 25th January 2024

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Livraison super en retard . Quand j'ai commandé mon article, on annonçait 8 jours de délais de livraison . La ca fera bientôt 3 semaines que j'attends ma commande c'est vraiment décevant.”

Helpful Report

Posted 3 years ago

Hey Hamza, Thanks for the review! I am sorry to see that you are having to wait longer than usual for your order. There are currently delays with the postal service being caused by peak volume right now. Rest assured, your order will be with you shortly! I can see that our Customer Service Team has already reached out :) If you have any questions, don't hesitate to reach out to contact@boxraw.com. Kind regards, Oliver O'Sullivan BOXRAW | Boxing Is Love

Posted 3 years ago

“Not all time the package arrived No refund no exchange”

Helpful Report

Posted 3 years ago

Hey Василий, Thanks for the review! I am very sorry to see that you have had an issue with your order. Our Customer Service Team has reached out to you so we can get this resolved :) If you have any questions, please reach out to us at contact@boxraw.com. Kind regards, Oliver - BOXRAW

Posted 3 years ago

“Размеры больше чем реальные ! Надо брать на 2 размера меньше))) Доставка долго! Качество плохое! Не стоит этих денег! Напишу отзывы о Вас в Инстаграм и Фейсбуке”

Helpful Report

Posted 3 years ago

Hey Василий, Thanks for the review! I am so sorry to see that you have had an issue with the sizing with your items. I can see that our Customer Service Team has already reached out to you so we can get this resolved :) If you have any questions, please don't hesitate to reach out to us at contact@boxraw.com. Kind regards, Oliver - BOXRAW

Posted 3 years ago

“sorry . photos have not attached for my review.. so do it here”

Helpful Report

Posted 3 years ago

Hey Anton, Thanks for the feedback! I am so sorry to see that you have had an issue with your order. I can see that our Customer Service Team has already reached out to you and got this resolved :) If you have any questions, please reach out to us at contact@boxraw.com. Kind regards, Oliver - BOXRAW

Posted 3 years ago

“make an big order and shorts ordered first time. JOHNSON suits have M size and always they was little bit different sizes depends on colour and it's ok ( this year there is too long "JOHNSON BOTTOMS" and this not a problem!). !!!BUT SHORTS!!! You are laughing at me? 2 identical sizes M in different colors are completely different: M GRAY are very small and M CHARCOAL are bit large for me and without BOXRAW logo!!!!!!!!!! Every year I buy 3 suits and other stuff, all was sent from Ukraine to Ukraine. And only one time I change size and it was simple and easy to do (just send and get other T-shirt size for an 2 days) For this year: 1) shipping from UK. ok not a problem but makes me much time to communicate and standing in line with our UPS sevice. 2) I paid customs tax £ 100 !!! and get such an ambush with quality, and besides I cannot replace anything coz of not able to make return to UK!!! I attached photos and just look HOW they differ?! Same sizes! Thank you BOXRAW! you lost a customer. loyal customer for 3 years that recomend at least 10 people and friends to be part of boxraw, but not anymore.”

Helpful Report

Posted 3 years ago

“Still waiting on my order hasn’t arrived yet”

Helpful Report

Posted 3 years ago

Hey Jordan, Thanks so much for the review. I am sorry to see that you have not yet received the order! I can see that you ordered with Standard Shipping and it is currently on the way. Our Customer Service Team has reached out to get this resolved :) If you have any questions, please contact me here.

Posted 3 years ago

“I ordered a matching suit for $85 dollars was charged and never received anything. I wouldn't give this post any stars but it is not an option. It's very interesting how you charge people give them a confirmation number and then never send anything. Thanks for nothing, I requested a refund from my credit card already . What a waste of time”

Helpful Report

Posted 3 years ago

Hey Elka, Thanks for the review! I am so sorry to see that you have had an issue with your order. I can see that our Customer Service team has already reached out and advised that the order is currently on the way and provided you with the tracking link! If you have any questions then please do not hesitate to reach out to us at contact@boxraw.com. Kind regards, Oliver - BOXRAW

Posted 3 years ago

“I am still waiting for my merchandise. My inquiries have fallen on deaf ears and I find this totally unacceptable. Please send my merchandise expeditiously or refund my money. Looking forward to hearing from you. Thank you for your cooperation.”

Helpful Report

Posted 3 years ago

Hey Andrea, Thanks for the review! I am so sorry to see that you have had an issue with your order. I can see that our Customer Service team has already reached out and got this resolved for you. The order is on the way! We really appreciate the feedback, if you have any questions then please do not hesitate to reach out to us at contact@boxraw.com. Kind regards, Oliver - BOXRAW

Posted 3 years ago

“I ordered my merchandise 10 days ago and I see that it hasn't even left Germany yet and I'm in the United States. I understand the mail being slow but my stuff hasn't even left yet.”

Helpful Report

Posted 3 years ago

Hey Lamar, I am so sorry to see that you have not yet received your order! I can see that our Customer Service Team have already reached out to you to help get this resolved. If you have any question, please reach out to us at contact@boxraw.com Kind Regards, Oliver - BOXRAW

Posted 3 years ago

“Ordered a hoodie that was advertised as large and fit like a small - returned the item and was sent an email saying my return couldn’t be processed due to an extremely small amount of hair on the item. They then sent me emails saying the tags weren’t on the item I returned which they were, then they pivoted their approach saying it was pet hair and I don’t even own a pet?? I still haven’t been given a refund. Will never shop here again.”

Helpful Report

Posted 3 years ago

Hey, Thanks for the review! I am so sorry to see that you have an issue with your return. I can see that our Customer Service Team are currently in contact with you regarding this :) If you have any questions, do not hesitate to reach to us at contact@boxraw.com Kind regards, Oliver - BOXRAW

Posted 3 years ago

“Didn’t receive my item.”

Helpful Report

Posted 3 years ago

Hey Asaash, Thanks for the review! I am so sorry to see that you have had an issue with your order. I can see that our Customer Service Team have already been in touch and are currently in contact with the courier to get this resolved for you! If you have any questions, please reach out to us at contact@boxraw.com Kind regards, Oliver - BOXRAW

Posted 3 years ago

“Honestly had a terrible experience with boxraw this second go around. At this point I’ve spent close to $500 with boxraw. They delivered my first package fine. But the second one I had overnighted and they delivered to wrong door and took a picture of proof of delivery that clearly wasn’t my door. They say they are trying to get to the bottom of it but I just want my $85 sauna suit that I paid $135 for. I thought they would be understanding and help me out considering I’m a up and coming boxer but I guess not.”

Helpful Report

Posted 3 years ago

Hey Marcus, Thanks for taking the time to leave us this review. I am so sorry to see that you have had a bad experience with your order. I can see that our Customer Service Team are currently in contact with you. Our team are also in contact with the courier and will get this resolved for you. I can understand the frustration and appreciate this feedback. Rest assured, we will keep in contact until this has been sorted. If you have any questions in the meantime, please reach out at contact@boxraw.com. Kind regards, Oliver BOXRAW Customer Care Agent

Posted 3 years ago

“Placed my first order on the 2nd October 2020 and we are now on the 12th October and still no delivery, suppose to be 2 day delivery! No communication from BOXRAW either. Not good for a first order and new customer! Won’t be using again.”

Helpful Report

Posted 3 years ago

“I ordered 3 hoodies size medium and they came back and fit like a small. I tried going back to return it and never received a shipping label to exchange it back, plus I had to pay an extra $200 dollars to the shipping company to send it back because BOXRAW doesn’t pay for exchange delivery.......the worst! I will never again order anything from them!!!”

Helpful Report

Posted 3 years ago

Hey, Thanks for the review! I have passed on your feedback to the relevant team. Our Customer Service Team has reached out in order to get resolved! Rest assured, we are here to help. Kind regards, Oliver | Customer Care Agent | BOXRAW

Posted 3 years ago

“They have provided me the tracking no which is not even shown on the courier website . Earlier item was undelivered and it is stuck at Deustche Post & the team tried to provide me a new tracking no Barcode which is not found in the Deutsche Post system. Having a hard time now. Would not recommend”

Helpful Report

Posted 3 years ago

Hey Shenas, Thanks for the review! I have passed on your feedback to the relevant department. I can see that our Customer Service Team has reached out in order to get this resolved :) If you have any questions, please reach out to us at contact@boxraw.com

Posted 3 years ago

“Wouldn’t know. Placed my order over 2 months ago and have yet to receive it. Don’t even want the product anymore. Company is a joke.”

Helpful Report

Posted 3 years ago

Hey Gary, Thanks for the review and the feedback. We have been advised of potential delays in shipment due to the current global circumstances. Ourselves and the courier are working hard to get your order delivered as quick as possible. If once your order is delivered and you need to process a return, we’ve extended our Returns policy to 60 days. If you have any questions, please send us an email to contact@boxraw.com! Kind regards, Oliver O'Sullivan BOXRAW | Boxing Is Love

Posted 3 years ago

“Absolutely horrendous do not shop on the site”

Helpful Report

Posted 3 years ago

Hey Sterlin, I hope you are well and thanks for the feedback. I have looked into this and can see that your exchange has been made :) I can see that delivery was attempted 5 days after the exchange was made but you may not have been home! If you have any questions or concerns, please reach out to us at contact@boxraw.com!

Posted 3 years ago

“I ordered a 2XL and it came in, but was way too small. I’m trying to return it but shipping is over a $100 because I’m shipping from the US to the UK. It would be nice to get a shipping label from the company as I’m only returning it for an exchange for a 3XL.”

Helpful Report

Posted 3 years ago

Hey, Thanks for the review! I can see that your exchange has been processed and delivered. Please send in a copy of your return receipt, and we will issue you with some store credit to help compensate for the shipping fee :) If you have any questions, please reach out to us at contact@boxraw.com Kind regards, Oliver O'Sullivan BOXRAW | Boxing Is Love

Posted 3 years ago

“Awful! Until now, it’s been so long. I actually forgot I Ordered this”

Helpful Report

Posted 3 years ago

Hey, Thanks for the review! I have taken a look into this and can see that our Customer Service Team have got this resolved for you :) The Sauna Suit was a pre-order and this is the reason for the amount of time you have had to wait! It advises this on the website at the point of purchase. If you have any questions, please contact me at contact@boxraw.com Kind regards, Oliver Customer Care Agent | BOXRAW

Posted 3 years ago

“ordered my sauna suit a month ago still havent got it.”

Helpful Report

Posted 3 years ago

Hey, I hope this finds you well and thanks for the review! I have looked into this and can see that our Customer Service Team have got this resolved for you :) If you have any questions, don't hesitate to reach out to contact@boxraw.com Kind regards, Oliver Customer Care Agent | BOXRAW

Posted 3 years ago

BOXRAW is rated 4.8 based on 8,689 reviews