BOXRAW Reviews

Name: BOXRAW
Address: HQ – 3 The Quadrant, Coventry, United Kingdom
Rating: 4.83

4.8 Rating 8,637 Reviews

97 %

of reviewers recommend BOXRAW

4.8

Based on 8,637 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

contact@boxraw.com

Location:

HQ – 3 The Quadrant,
Coventry
United Kingdom
CV1 2DY

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BOXRAW 5 star review on 25th January 2024

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned it. Your sizes run way big. Did even exchange for a small. You guys received it almost a week ago and I still haven’t heard anything back. If you guys aren’t gonna exchange it for a small I need my money back”

Helpful Report

Posted 2 months ago

Hey Abel, Thanks for leaving a review. I'm sorry if your return still hasn't been processed yet. I've checked this for you and can see that our Customer Service Team has already been in touch with you requesting the return tracking so our returns team can track them and get this sorted out. Please reach out to us at contact@boxraw.com if you have further questions. Regards, Joey - BOXRAW

Posted 2 months ago

“I ordered a speed bag which cost me $204 on Jan 5th it shows paid in my account but it says not shipped for the past 2 and a half weeks they don’t have a number to call they don’t email me back and there is no way to talk to someone lost my buisness for good , very pathetic and ridiculous. I rate 0 out of 10”

Helpful Report

Posted 3 months ago

Hey Phil, Thank you for providing feedback on your recent experience with the BOXRAW 8" Pro Speedball - Black, and we sincerely apologize for any frustration caused. I understand your concerns about the shipping status, and I want to clarify that the 8" Pro Speedball is a made-to-order item. Our Customer Support team has been in touch and explained that there is up to a 60-day waiting time after completion before it is dispatched. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us at contact@boxraw.com. 🥊 Kind regards, Kaye - BOXRAW

Posted 3 months ago

“I didn’t get any off my order delivered to me”

Helpful Report

Posted 3 months ago

Hey William, Thanks for the feedback! My apologies if the order has not yet been delivered to you. It appears that our Customer Service Team has been in touch with you and sent you a fresh order :) I can see that the replacement order has already been delivered. Just in case you have any questions/clarifications, you can contact us at contact@boxraw.com! Kind regards, Joey - BOXRAW

Posted 3 months ago

“Poor and super slow delivery method. My order hasn't been delivered yet. And no one give an update. What a shame”

Helpful Report

Posted 3 months ago

Hey Diane, We appreciate the feedback! I am so sorry that you had to wait longer than expected for your order to arrive. I can see that our Customer Service Team has contacted you and a replacement order has already been sent out :) If you have any questions, just email us at contact@boxraw.com and we'd be happy to help! Kind regards, Joey - BOXRAW

Posted 3 months ago

“Returned an item on the 5th of December and still waiting on a reply as to weather I could exchange it or credit my account”

Helpful Report

Posted 3 months ago

Hey Gareth, Thanks for your feedback! I'm sorry that your returns took longer than usual to be processed. I can see that our Customer Service Team has already reached out to you and the exchange has already been shipped out. I'm happy to see this has now been resolved :) If you have any questions, just reach out to us at contact@boxraw.com! Kind regards, Joey - BOXRAW

Posted 3 months ago

“I never received my order and customer service has been lacking in terms of a refund.”

Helpful Report

Posted 4 months ago

Hey LJ, We appreciate your review and please accept our sincerest apologies if you have not received your order! I understand that the shipping address was mistakenly entered when the order was placed. I'm afraid we no longer have control over orders that have been dispatched and we're unable to change shipping addresses when the order is already in transit. No worries, our Customer Support team has been in touch to assist you further. In case you have further questions, you can always reach out to us at contact@boxraw.com. 🥊 Kind regards, Andre - BOXRAW

Posted 3 months ago

“Asking me to leave a review for something I ordered weeks ago and still haven’t received….”

Helpful Report

Posted 4 months ago

Hey Humberto, Thanks for the review and please accept our sincerest apologies if you're experiencing a delay with your order! I have looked into this and can see that your order was delivered to your mailbox by Canada Post. If you haven't, kindly check your mailbox to locate your order 🥊 If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 4 months ago

“Waiting already 20 days on my order. A lot of things that i orderd were not availeble any more, so sets that i wanted to make are incomplete. Still dont have a mail that the order is shipped.”

Helpful Report

Posted 4 months ago

Hey Sylvester, Thanks for the review and please accept our sincerest apologies for the inconvenience the delay has caused! Due to the increased demand we’ve experienced during Black Friday, there was a slight delay in dispatching your order. However, I can see that your order is already in transit and will be with you shortly. Also, I can see that our Customer team has been in touch to sort things out for you. 🥊 In case you have further questions, you can always reach out to us at contact@boxraw.com. Kind regards, Andre - BOXRAW

Posted 4 months ago

“I have not received my package”

Helpful Report

Posted 4 months ago

Hi Oscar, Thanks for the review! My apologies that you had to wait longer than expected for your order to be received. I have checked this for you and it looks like our Customer Service Team has already provided feedback regarding your shipment and its delivery timeframe. I can see your package is already with your local post office and should be with you shortly 🥊 In case you have any questions, you can always reach out to us at contact@boxraw.com. Kind regards, Joey - BOXRAW

Posted 3 months ago

“I have purchased the hagler sauna suit 2.0 on 2 seperate occasions. The 1st one lasted me 3 months. After carefully following the care instructions (wash cold, hang dry) the thin plastic lining on the top ripped due to sticking on itself after washing. I purchased another set on black friday and after the first wash this time the bottoms thin plastic lining ripped. The product works but its very frustrating spending $120 for a set with no durability. I will not be buying another set. If it works for you great but dont be suprised when the rips occur after washing.”

Helpful Report

Posted 4 months ago

Hey Jose, Thanks for the review and we're very sorry to hear that you've had issues with the Hagler Sauna Suit! We have passed your feedback on to our product team. I can see that our Customer Support team has been in touch to sort things out with your sauna suit. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 4 months ago

“Been almost two weeks since I ordered!! Customer service ignored my requests for refund until my third email. Kept giving me scripted responses now awaiting another 5 days for my money. Terrible service ! Terrible delivery services !! Will not be spending here any further !!”

Helpful Report

Posted 4 months ago

Hi there, Thanks for the feedback and we're really sorry if you experienced a delay on your order! We can only apologise for this experience, however, I hope you can understand that we have advised during checkout that there will be a slight delay in dispatching orders due to Black Friday volume. We have also indicated this in our FAQs. I can see that our Customer Support has been in touch to make this right for you! 🥊 If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Andre - BOXRAW

Posted 4 months ago

“I placed my order, and they told me that they are out of stock with an email, I immediately told them that I want refund for all of my things, they answered me after 3 days told me they had already sent out the rest of the order. Still I have not my money Back”

Helpful Report

Posted 5 months ago

Hey, We appreciate your feedback! I'm so sorry that you had an issue with the service. I can see that our Customer Service Team has already reached out to you and that this has now been resolved :) If you have any questions or concerns, please reach out to us at contact@boxraw.com! Kind regards, Joey - BOXRAW

Posted 5 months ago

“Absolutely horrible!! First the customer service is pitiful and does not care about they're customers! Also I never even got my tshirt I paid $48.00 for and refused to give a refund or even respond to my request! I had to file a fraud claim on my credit card to be reimbursed! I will never purchase anything from these crooks again!👎👎”

Helpful Report

Posted 5 months ago

Hi Douglas, Thanks for the review! I am so sorry that you had an issue with the service and the delivery. I have checked this for you and I can see that the courier advised delivery of your shipment on the 30th of October. Our Customer Service Team has reached out to you in order to get this sorted out 🥊 In case you have further questions, you can always reach out to us at contact@boxraw.com. Kind regards, Joey - BOXRAW

Posted 5 months ago

“Never received my order so not sure I you guys want me to leave a review when I have no merchandise to review”

Helpful Report

Posted 6 months ago

Hey Anthony, We highly appreciate the feedback and please accept our sincerest apologies for the slight delay! We have indicated on our checkout page that we've recently moved warehouses which causes a slight delay with your order. No worries, I can see that our Customer Support team has been in touch and provided you with an update on your order. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 6 months ago

“So to start ordered this gear on Oct 3rd with express shipping it is now October 20th I’ve called dhl instead of this terrible customer service and everyday they tell me it will be delivered just to never come by the package sat 2 hours from my house for over a full working week with no delivery they updated my delivery date twice just to never come this has been the worst experience I’ve ever had as a fighter I expected a brand built on boxing to conduct itself with more professionalism and frankly to have the shipping provider laugh in my face for a week straight when I could swim to the uk buy it and swim back in the time it takes btw their just going to say call dhl enjoy your day”

Helpful Report

Posted 6 months ago

Hey Jacob, Thanks for the review and we're very sorry to hear that you've had issues with delivery! Please know that we don't have any control over orders that have been dispatched, however, I can see that our Customer Support team has been in touch to sort things out with your order delivery. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 6 months ago

“No me ha llegado mi paquete y no me dan respuesta de donde puede estar”

Helpful Report

Posted 6 months ago

Hey Mónica, Thank you for the feedback! We have looked into your order and can see that we shipped it out on the 27th of September, however, there has not been an update since then. Please know that we here at BOXRAW don't have any control over orders that have been dispatched. No worries, our Customer Service team has reached out to sort things out! If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 6 months ago

“A month since ordering, my order never arrived. Tracking status has been stuck for over 10 days, when talking to my country’s courier they told me it is marked as delivered in their system. This was never received. Customer support won’t even bother to help, says it’s not their business anymore after it enters your country. (?!) Pretty wild statement & I truly feel scammed. I know your products are decent and was looking forward to receive mine. Seems like your customers don’t hold that same value to you though. 0/5 Stars, never received the order and you’re reluctant to refund, replace or even to look into this to start with.”

Helpful Report

Posted 6 months ago

Hey Dean, Thanks for leaving a review and we're terribly sorry if you're experiencing a delay with your order! Please know that we don't have any control over orders that have been dispatched, however, I can see that our Customer Support team has been in touch and resolved your concern by processing a replacement order. Additionally, we can see that the original order has been delivered on the 10th of October. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 6 months ago

“The items don’t fit and not accurate image. I therefore have tried to reach one million times and they never reply. There is no help in my being able to return and I have reached like I said million times to no avail. They want me to write a feedback so they entice by offering a “we'll issue you a free £5 Gift Card”! I don’t want a bloody gift car I want your help so I can know once I apply return label the can I handover to the post office. Someone please adopt some common sense and customer service would be greatly appreciated. I’m very upset and frustrated”

Helpful Report

Posted 7 months ago

Hi Nadeem, Thank you for the review! We're terribly sorry if you've had concerns with Customer Service! I can see that our Customer Service team has been in touch and has advised you about our returns process. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“I ordered a Large in these after looking at the size chart and they did not fit at all. So I paid $18 dollars to have it exchanged for a X large and they are still extremely tight. I’m pretty much all set with company and I plan on reaching out to get a refund or exchange for these very unsatisfied with this company”

Helpful Report

Posted 8 months ago

Hi Michael, We appreciate the review! Sorry to hear that you've had concerns with sizing! I can see that our Customer Service team has been in touch to sort things out and assisted you with your return. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

“I didnt get this order yet. I wait more then 10 days, i belive its good product but i don’t have IT yet.”

Helpful Report

Posted 8 months ago

Hi Marko, Thank you for the review! Sorry to hear that you've had issues with delivery! I can see that our Customer Service team has been in touch and has advised you that there was a slight delay due to your local customs. Please know that we don't have any control over orders that are held by the local customs. I can see that your order has already been delivered. If you have further concerns, feel free to email us at contact@boxraw.com! 🥊 Kind regards, Andre - BOXRAW

Posted 7 months ago

BOXRAW is rated 4.8 based on 8,637 reviews