Hi,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
Hi Robert,
Thank you for your review. I can see your parcel was damaged in transit with our couriers, and I can see that we have since resent another bag for you to replace the damages. Unfortunately, this was damaged with the couriers, but was quickly rectified once we were made aware.
Please do not hesitate to contact our Customer Service team directly if you have any further issues.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Hi John,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“We ordered fodder beet seeds, paid for and assured that the order will arrive in 3 days. We are still waiting to receive the order nearly 10 days later. Contacted customer service per email but still.waiting for.a conclusion.
Once but never again.”
Hi Doeke,
Thank you for taking the time to leave your review. I’m sorry to see that your parcel did not arrive within the expected timescale.
Please be assured we are working with our third-party suppliers to resolve these issues as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by following up with our supplier and ensuring this was delivered within 2 days of you contacting our customer service team. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Wonderful selection of daffodil/narcissus bulbs. When I highlighted an issue with one variety I received a no-quibble replacement of the whole selection - great customer service. They're now just starting to put on their display.”
Hi Chris,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“Didn't"t think the novel cold plant grass seed would actually germinate. I was wrong the areas that Irepaired all came up lovely and thick, so well done Boston Seeds. Allan Mechen”
Hi Allan,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“Outstanding as always. America so quick caught me on the hop. Well packaged, all nice and secure. No all planted and look outstanding. Great service as always.”
Hi Charles,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
Hi Arthur,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“I really like this company, as they provide a very prompt service, and the quality of their plants has been A1 so far. I intend to use them quite often - especially for spring bulbs and wildflower seeds.”
Hi John,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“I ordered 25 plants and only received 19. Only a small order on my part but if you do this on large orders you are conning customers out of a lot of money.
I am not impressed with the service.”
Hi Philip,
Thank you for your review. I sincerely apologise that you did not receive all of your order, and we will, of course, be checking our stock to ensure that these are packed correctly. I will ensure that you are resent another 25 bulbs to cover those that did not arrive in the initial parcel, and again apologise sincerely for the inconvenience.
If you would please consider rewriting your review to reflect this, it would be greatly appreciated.
Please do not hesitate to contact us directly if you have any further queries.
Hi Mark,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
Hi,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
Hi Raymond,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
Hi Tim,
Thank you for your review. We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal, and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering, but we apologise that you are not happy with the product received.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
“The green bulbs were in good condition. However, I was disappointed in the delivery. When I placed the order the information invited customers to place orders for despatch in February. The plants were actually delivered towards the end of January at a time when I was unable to plant them. Very disappointing.”
Hi B,
Thank you for taking the time to leave your review. I am sorry to see that your parcel was delivered earlier than the timescale quoted.
We actually had our stock arrive earlier than expected and therefore dispatched what orders we could.
I can see that your order was delivered on the 29th January, and I am pleased to hear that these arrived in good condition.
If you need us to delay a delivery or deliver your order for a specific date in the future, please get in touch with our Customer Service team, who will be very happy to deal with your enquiry.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
