“The seed part was good. EVRI do not give you the option of leaving the delivery in a safe place. I got them to deliver the delivery with a neighbour. My neighbour did not answer the door quickly enough for the driver who kept ringing the bell annoying her. I had limited notice of when the delivery was to be delivered. I work and don’t want Evri annoying my neighbours because they won’t deliver to a safe place. I do not accept the corporate answer that they have a place to drop off at a post office after 3 delivery attempts. That means 3 EVRI trips, then a trip for me to get to the drop off point 5 miles away. Increasing their carbon footprint and mine. Please use another delivery service that gives the option to deliver to a safe space.”
Hello,
Many thanks for taking the time to leave us a review.
I do apologise that you have had issues with your delivery and I can assure you that we do regularly review our service levels from our couriers.
If you did wish us to send on a different courier for your next order, we can of course do this for you.
best wishes, Jenna
Hello,
Many thanks for taking the time to leave us a review.
I do apologise that you were sent this email and I will of course look further into this as to why this happened.
if you need anything else please do not hesitate to contact us.
Best wishes, Jenna
“The website is very straightforward and user friendly. I preordered bulbs for September which was very efficient and straight forward. The selection was very good - I got most if what i was looking for just missing one or 2 types.”
Thank you so much for your review. We appreciate your lovely feedback and we will look at this for adding to the bags on future orders.
Best wishes, Jenna
Hi Graham, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hello Dave,
Many thanks for taking the time to leave us a review.
I do apologise that these have arrived like this for you, and if you can get in contact with our customer service team directly, they will be able to rectify this for you.
Best wishes, Jenna
“Delivery woth EVRI in UK was annoykng. No option on website to say 'leave by bins'. So i had to be home, changing my day.
Haven't planted the seed yet, was a recommendation from a knowledgeable friend. At rhe end of the day it's just expensive bird food so sure it will be fine”
Thank you so much for your review. We appreciate your lovely feedback.
On the delivery page where you enter your address, we do have a comments box, and any delivery instructions can be added here for future orders.
Best wishes, Jenna
“Unfortunately, l did not get next day delivery. Appreciate that i ordered at weekend. However, it was not delivered until late Wednesday. courier problems!”
Hi, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 27th April and was then delayed a day with our couriers. Although issues like this are rare, I sincerely apologise for the inconvenience caused.
Please be assured we take these matters very seriously and we are committed to resolving these issues as quickly as possible.
Best wishes, Jenna
“Great service and product but being let down by Evri. My next day delivery was 48 hours due to Evri.
If you can find a reliable delivery company, will happily change to a 5 star.”
Thank you so much for your review. We appreciate your lovely feedback.
We do use a range of different couriers, so if you would prefer us to use someone else for your next order please contact us at the time and we can arrange this for you.
Best wishes, Jenna
Thank you so much for your review. We appreciate your lovely feedback.
We do use a range of different couriers, so if you would prefer us to use someone else for your next order please contact us at the time and we can arrange this for you.
Best wishes, Jenna
“OverSeeded the lawn a week ago but no sign of growth yet. No advice about amount of seed or fertiliser per square metre on bags. The lawn pack arrived as promised and in good condition.”
HI Graham,
Many thanks for your reply.
Due to the number of mixtures we sell this is not something we have been able to do previously but we will look into this. The Fertiliser does have the instructions on the bag but these are quite small print.
If you need anything else please contact our customer service directly and they will be able to resolve.
Best wishes, Jenna
“Happy with the product - but would prefer an option to pay not to use EVRI as a delivery service. They are renowned for being awful, and this time it was only as bad as the delivery arriving after 8pm at night when the time slot was 2-4pm; but having had lost and extremely delayed deliveries with them it is now becoming a factor in who I choose to purchase with; so one-star lost for the choice of courier/delayed delivery.”
Hi Paul,
Thank you for taking the time to leave us a review.
We do use a range of different couriers, so if you preferred us not to use EVRI please let us know at the time of order and we can arrange this for you.
Best wishes,
Jenna
“My initial order did not arrive as they ran out of stock. I then phoned as nothing heard for a few days re delivery only to be told my order had somehow got stuck in the system & they would order it again with urgent delivery at no further cost. Seeds arrived on the Saturday as indicated but no preadvice of delivery. In the end all good, so cannot fault on product or how they handled it. However, had I not phoned, would I still be waiting now?”
Hi Maurice, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any queries about your order please contact our Customer Service directly and they will resolve this for you.
best wishes, Jenna
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services.
Please contact our customer service directly if you have any query with your order.
Best wishes, Jenna
