Hi Luke, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Despite confirming on 19th May that they had my seeds, Evri have still not delivered these to me. I know that this is not your fault but they are totally useless (I thought that this was universally understood) so please use another courier in future.”
Hi Roger, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi , thank you for taking the time to leave your review. I’m very sorry to see that you will not be returning, and if you wanted to get in contact with us directly regarding what we could have done better, we would appreciate the feedback.
Best wishes, Jenna
Hi Rachel, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order as it was showing as damaged in transit. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Martin, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Wilson, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Dale, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that our couriers are showing this as delivered on the 8th, with a clear picture of the property. If this still can not be located, please contact our customer service team directly, and they will be able to follow this up further for you.
Best wishes, Jenna
“I ordered specifically because the shop advertised next‑day delivery and had good reviews, but my experience has been the complete opposite. It has now been a full week since I placed my order and there is still no sign of the parcel, nor have I been given a tracking number. My holiday is only a week away, and this delay means I may miss my ideal seeding time. Very disappointed with the lack of communication and the failure to deliver what was promised.”
Hi Junpeng, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Can’t really comment about the performance of the seeds because I’m still waiting on them. Promised next day delivery but a week later and still no seeds. I’m sure they’ll be fine if they arrive.”
Hi Paul, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Peter, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order on an alternate courier. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly.
Best wishes, Jenna
“Placed order and paid on 27th April.
Expected to receive goods within 48hrs.
Now 4th May and still not had any notification of delivery despite calling customer services on the 30th April.
Disappointed.”
Hi Ray, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly and they will be able to resolve these for you.
Best wishes, Jenna
Hi Alan, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“No one can argue with the quality of your products—your grass seed is excellent. However, the service is extremely disappointing. I ordered two types of seed with next-day delivery, and ten days later I am still waiting.
After multiple emails to customer service, all I’ve received are promises with no real progress. Communication is limited to email only, with no option to speak to an actual person, which makes resolving the issue even more frustrating.
As a lawn care business, reliable delivery and clear communication are essential. Unfortunately, this experience has fallen well short of expectations, and I’ll now be looking for a new supplier.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
We do take voicemails for our customer service, but respond quickly and will call back if you prefer this over email. If you wish for us to help further, please contact me directly and I would be grateful to try and resolve this for you.
Best wishes, Jenna
“I was expected seeds to be delivered on Thursday after customer services confirmed they would be. I had a company come prep the lawn for spreading on Thursday or Friday. It’s now Saturday and Seeds were not delivered. Really disappointed with this service.”
Hi Jagdeep, thank you for your review. I can see your parcel was delivered on 28th April and was therefore delivered on our next day service as stated when you placed your order.
As your order was placed after 2pm, your order was processed on the next working day, 27th April and delivered 28th April.
For further delivery information, please see the delivery page on our website. If you would please consider amending your review, this would be appreciated.
Best wishes, Jenna
Hi David, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly and they will be able to resolve.
Best wishes, Jenna
Hi Sam, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service directly.
Best wishes, Jenna
Hello Simon,
Many thanks for taking the time to leave us a review.
I can see that there has been a mixing delay with your order, but these are all being cleared today for delivery tomorrow/Wednesday at the latest.
If you do have any queries about your order, please contact our customer service team, and they can resolve this for you.
Best wishes, Jenna
Hi Julie, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order today. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Quite disappointed in the standard of seed I purchased from you. Seeded the lawn over 2 weeks ago and none of it has germinated yet, have had better from a supermarket. Thought it was a premium seed.”
Hi Sam,
Many thanks for your time in leaving us a review.
I have looked into your order and can see that this was for the Quality Hardwearing lawn seed.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
I would advise giving it another couple of weeks, and I hope by then you will see signs of germination.
We would not suggest watering at this time of year, as we are getting regular rainfall and dew in the morning and evenings.
Each time you manually water the area, you are bringing the soil temperature down and therefore hindering the germination process.
If this has still not been established, please get back in contact with me with some photos of the area, and I will be happy to advise further.
Best wishes, Jenna
