Hi Steve, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes,
Jenna
“I ordered some wildflower seeds and grass seed. The wildflower seeds arrived next day as expected, but one week later I am still waiting for the grass seed.”
Hi Stephen, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes,
Jenna
Hi Aisha, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Please be assured we are working with our couriers to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly.
We will contact you directly once we have looked into this matter further for you.
If you have any future order queries, please contact our customer service team directly - customerservice@bostonseeds.co.uk
Best wishes,
Jenna
“The bag was delivered damaged with a hole in it that had been partially covered with parcel tape. I told the delivery driver to take it and return it. I’ve heard nothing since. Poor service.”
Hello Ian, Thank you for taking the time to leave us a review.
If you have any queries about your order, please get in contact with us directly, as this message has not been passed to us. I do sincerely apologise that this arrived to you damaged and I will ensure a replacement is sent today.
If you have any further queries, please get in touch with our customer service directly, and they will be able to resolve this for you.
Best wishes, Jenna
“Despite your 3 requests for me to review, my item has not even been collected by the courier yet and the tracker hasn’t moved.since last Criday So no idea what’s going on”
Hello, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
Our customer care team are looking into your order and will be in touch shortly.
Best wishes,
Becky
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly edit by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Poor communication from complaint, looked like a standard AI response. Two queries met by the same response which was more to get me to move on despite being a customer for many years. Germination rates poor even with factoring a challenging spring re weather. Delivery delayed at the 11th hour (after it was scheduled to land), then not delivered for another three days. Spent circa £1k this spring but will take business elsewhere going forward. Disappointing.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I have contacted you directly to discuss this further and if there is anything in the future we can help with I will be happy to help.
I can assure you that none of our replied are AI generated. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Luke, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Despite confirming on 19th May that they had my seeds, Evri have still not delivered these to me. I know that this is not your fault but they are totally useless (I thought that this was universally understood) so please use another courier in future.”
Hi Roger, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi , thank you for taking the time to leave your review. I’m very sorry to see that you will not be returning, and if you wanted to get in contact with us directly regarding what we could have done better, we would appreciate the feedback.
Best wishes, Jenna
Hi Rachel, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order as it was showing as damaged in transit. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Martin, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Wilson, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Dale, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that our couriers are showing this as delivered on the 8th, with a clear picture of the property. If this still can not be located, please contact our customer service team directly, and they will be able to follow this up further for you.
Best wishes, Jenna
“I ordered specifically because the shop advertised next‑day delivery and had good reviews, but my experience has been the complete opposite. It has now been a full week since I placed my order and there is still no sign of the parcel, nor have I been given a tracking number. My holiday is only a week away, and this delay means I may miss my ideal seeding time. Very disappointed with the lack of communication and the failure to deliver what was promised.”
Hi Junpeng, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Can’t really comment about the performance of the seeds because I’m still waiting on them. Promised next day delivery but a week later and still no seeds. I’m sure they’ll be fine if they arrive.”
Hi Paul, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Peter, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order on an alternate courier. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly.
Best wishes, Jenna
“Placed order and paid on 27th April.
Expected to receive goods within 48hrs.
Now 4th May and still not had any notification of delivery despite calling customer services on the 30th April.
Disappointed.”
Hi Ray, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly and they will be able to resolve these for you.
Best wishes, Jenna
Hi Alan, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
