“Evri have nor yet delivered it! They have apologised for being late but have yet to give me a delivery date. Royal Mail would be a better courier for a small packet of seeds”
Hi Keith, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“It seems you dispatched the items on time on the next day delivery service but the delivery agent has been totally hopeless. Every day saying they’re delivering, but then cancelling and even claiming they left calling cards at a 24/7 manned address. All lies by the delivery company - but no point has Boston seeds followed up on these delays and I have chased.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I filled in the quantity I wished to order, then changed my mind so came out of the form and the website. I re-entered the website and ordered the required amount but after I had submitted my details and paid, the original order was also there so I ended up with almost twice the required amount I required. Most annoying.”
Hi David, thank you for taking the time to leave your review. I’m sorry to see that you have had issues when ordering.
If you wanted to contact our customer service team directly, they would be able to help with collecting the items you no longer need and processing a refund for you.
Best wishes, Jenna
Hi John, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered the product after 2pm on a Thursday and it didn’t arrive until mid Tuesday the following week. Admittedly it was a bank holiday weekend but it was still disappointing to have to wait 5 days when so much emphasis is placed on prompt delivery. I could have received the product on the Saturday but the additional cost is disproportionately high. Also my fault for not getting the order in before 2pm. But disappointing nevertheless. The product itself (when it arrived) was fine.”
Hi, thank you for your review. I can see your parcel was delivered on 5th May and was therefore delivered on our next day service as stated when you placed your order.
As your order was placed after 2pm, your order was processed on the next working day, 1st May and delivered the next working day, Tuesday 5th May, due to the bank holiday in between.
For further delivery information, please see the delivery page on our website.
Best wishes, Jenna
Hi Alex, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“It was important i received this delivery as promised. Was going away for 10 days and desperately wants to get my seed down before I left, so chose Boston as as they advertise next working day delivery if ordered before 2pm.
Very disappointed and of course blamed the couriers”
Hi Mark, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order on a next day AM service. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Robert, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that the All Bent grass seed, did have a delay but these are due for delivery today/ tomorrow at the latest.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hello Brian,
Many thanks for taking the time to leave us a review.
I can confirm that our nursery is currently processing orders placed around this date at the moment.
Therefore, these should arrive with you by the end of this week/ early next week at the very latest.
If you need any further details on your order please contact our customer service directly and they will be happy to help.
Best wishes, Jenna
Hi Ashley, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charge. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Rodel, thank you for your review. I can see your parcel was delivered on the 1st April and was therefore delivered on our next day service as stated when you placed your order.
We do use a range of different couriers, so if you want this to be on another courier for your next order, please contact our customer service directly, and they can arrange this for you.
Best wishes, Jenna
Hi Neil, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“EVRI LET YOU DOWN, product fine. Delivery firm dishonest, photo showed failed to deliver as not home, photo supplied not my home! Logged complaint with EVRI, no response for complaint registered!!! They did deliver eventually. Call center said there was a driver handover problem. Not true. Unfortunately this puts me off ordering again with yourselves as I do not trust EVRI.”
Hi, thank you for bringing this to our attention. We’re very sorry to hear about the issue with EVRI on this occasion.
This is not the level of service we expect from our courier partners.
If this has still not been resolved, please get in touch with our customer service team directly and they will be able to resolve this for you. Thank you for making us aware, and we hope this isolated incident won’t deter you from ordering with us again.
Best wishes,
Jenna
Hi Peter,
Many thanks for your review.
Our nursery is just starting to dispatch some of the annual plants from this week onwards.
As soon as these have been booked for dispatch, you will receive the tracking details.
If you need any further updates, please contact our customer service team directly.
Best wishes, Jenna
“I ordered some seeds over a week ago and still haven't received them yet which is worrying.
I have had seeds from you for a couple of years now . please can you chase up”
Hi David, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order for delivery tomorrow. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Please do not hesitate to contact our customer service directly, and they will be able to resolve any order queries for you.
Best wishes, Jenna
Hi Wilson,
Thank you for your review. I do apologise that this has arrived to you damaged and late.
Unfortunately, we have not been made aware of this, and I will ensure that a replacement bag is dispatched for you. If you need anything else or have any other queries, please contact our customer service team directly and they will be able to sort any issues swiftly for you.
Best wishes, Jenna
“Disappointing experience with delivery of products. Website states that they offer next day delivery - in reality it took 8 days. Customer service team offered to expedite when I complained, but nothing was done. Very little was offered by way of an apology either.”
Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Still waiting for Evri to deliver item. Have contacted Evri a number of times because they sent messages saying delivery failed when no attempt was made. Evri have confirmed my item is stuck and doesn’t appear to be moving through their tracking system. Have noticed 12 other complaints by local people about Evri deliveries. Total disaster!”
Hi, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 16th March and it is with our courier partners for delivery. I can only apologise for the issues with the courier and will ensure that this is resent today on an alternative courier for you. Although issues like this are rare, I sincerely apologise for the inconvenience caused.
Please be assured we take these matters very seriously and we are committed to resolving this as quickly as possible. If you have any further queries regarding your order, please contact our Customer Service team directly to help with your query.
Hi Eve,
Thank you for your review.
I do apologise that these have arrived upside down. We do have clear labelling on and we have sourced boxes that hold the plants tighter to avoid any damages in transit.
I can't see that you have contacted us about this issue yet, but please do get in touch with our customer service team who will be happy to help with any delivery issues. Please do not hesitate to contact us directly if you have any further queries.
“Service was terrible my plants arrived 2 weeks late and in very poor condition and the added costs of VAT and delivery made the very expensive.
Will not purchase from this company again”
Thank you for your review.
We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. I do also apologise for the delay in getting these to you and we will work closely with our nursery to improve our delivery times going forward. Please do not hesitate to contact us directly if you have any further queries.
Best wishes, Jenna
