Hi Robin, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hello Dale,
Many thanks for taking the time to leave us a review.
I do apologise that you have not had much success from the seeds you have sown. The weather so far this year has not been helpful for getting anything established.
If you wanted to contact our customer service team directly and send in some photos, we will be happy to help and advise you further.
Best wishes, Jenna
Hi John, thank you for taking the time to leave your review. I’m very sorry to see that your order arrived next working day, but you were not made aware.
Our hauliers usually call in advance of delivery but I sincerely apologise if this did not happen.
If you wanted to speak to us directly about this, please contact our customer service team and we will be happy to help further for you.
Best wishes, Jenna
“Evri have nor yet delivered it! They have apologised for being late but have yet to give me a delivery date. Royal Mail would be a better courier for a small packet of seeds”
Hi Keith, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“It seems you dispatched the items on time on the next day delivery service but the delivery agent has been totally hopeless. Every day saying they’re delivering, but then cancelling and even claiming they left calling cards at a 24/7 manned address. All lies by the delivery company - but no point has Boston seeds followed up on these delays and I have chased.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I filled in the quantity I wished to order, then changed my mind so came out of the form and the website. I re-entered the website and ordered the required amount but after I had submitted my details and paid, the original order was also there so I ended up with almost twice the required amount I required. Most annoying.”
Hi David, thank you for taking the time to leave your review. I’m sorry to see that you have had issues when ordering.
If you wanted to contact our customer service team directly, they would be able to help with collecting the items you no longer need and processing a refund for you.
Best wishes, Jenna
Hi John, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered the product after 2pm on a Thursday and it didn’t arrive until mid Tuesday the following week. Admittedly it was a bank holiday weekend but it was still disappointing to have to wait 5 days when so much emphasis is placed on prompt delivery. I could have received the product on the Saturday but the additional cost is disproportionately high. Also my fault for not getting the order in before 2pm. But disappointing nevertheless. The product itself (when it arrived) was fine.”
Hi, thank you for your review. I can see your parcel was delivered on 5th May and was therefore delivered on our next day service as stated when you placed your order.
As your order was placed after 2pm, your order was processed on the next working day, 1st May and delivered the next working day, Tuesday 5th May, due to the bank holiday in between.
For further delivery information, please see the delivery page on our website.
Best wishes, Jenna
Hi Alex, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“It was important i received this delivery as promised. Was going away for 10 days and desperately wants to get my seed down before I left, so chose Boston as as they advertise next working day delivery if ordered before 2pm.
Very disappointed and of course blamed the couriers”
Hi Mark, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order on a next day AM service. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Robert, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that the All Bent grass seed, did have a delay but these are due for delivery today/ tomorrow at the latest.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hello Brian,
Many thanks for taking the time to leave us a review.
I can confirm that our nursery is currently processing orders placed around this date at the moment.
Therefore, these should arrive with you by the end of this week/ early next week at the very latest.
If you need any further details on your order please contact our customer service directly and they will be happy to help.
Best wishes, Jenna
Hi Ashley, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charge. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Rodel, thank you for your review. I can see your parcel was delivered on the 1st April and was therefore delivered on our next day service as stated when you placed your order.
We do use a range of different couriers, so if you want this to be on another courier for your next order, please contact our customer service directly, and they can arrange this for you.
Best wishes, Jenna
Hi Neil, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“EVRI LET YOU DOWN, product fine. Delivery firm dishonest, photo showed failed to deliver as not home, photo supplied not my home! Logged complaint with EVRI, no response for complaint registered!!! They did deliver eventually. Call center said there was a driver handover problem. Not true. Unfortunately this puts me off ordering again with yourselves as I do not trust EVRI.”
Hi, thank you for bringing this to our attention. We’re very sorry to hear about the issue with EVRI on this occasion.
This is not the level of service we expect from our courier partners.
If this has still not been resolved, please get in touch with our customer service team directly and they will be able to resolve this for you. Thank you for making us aware, and we hope this isolated incident won’t deter you from ordering with us again.
Best wishes,
Jenna
Hi Peter,
Many thanks for your review.
Our nursery is just starting to dispatch some of the annual plants from this week onwards.
As soon as these have been booked for dispatch, you will receive the tracking details.
If you need any further updates, please contact our customer service team directly.
Best wishes, Jenna
“I ordered some seeds over a week ago and still haven't received them yet which is worrying.
I have had seeds from you for a couple of years now . please can you chase up”
Hi David, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order for delivery tomorrow. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Please do not hesitate to contact our customer service directly, and they will be able to resolve any order queries for you.
Best wishes, Jenna
Hi Wilson,
Thank you for your review. I do apologise that this has arrived to you damaged and late.
Unfortunately, we have not been made aware of this, and I will ensure that a replacement bag is dispatched for you. If you need anything else or have any other queries, please contact our customer service team directly and they will be able to sort any issues swiftly for you.
Best wishes, Jenna
“Disappointing experience with delivery of products. Website states that they offer next day delivery - in reality it took 8 days. Customer service team offered to expedite when I complained, but nothing was done. Very little was offered by way of an apology either.”
Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
