“I ordered some seeds over a week ago and still haven't received them yet which is worrying.
I have had seeds from you for a couple of years now . please can you chase up”
Hi David, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order for delivery tomorrow. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Please do not hesitate to contact our customer service directly, and they will be able to resolve any order queries for you.
Best wishes, Jenna
“Excellent! Delivery was next day as promised and no additional charge on my order for this.
My order had a small mix up with the feed liquids and Bethany from customer support contacted me immediately and rectified this.
Would recommend this company!”
“Called for some advice on my back lawn. Really helpful, knowledgeable and suggested suitable mixes for both the front and back lawn. Also had some ideas on dealing with an Annual Field Grass issue we have.”
