“I ordered some wildflower seeds and grass seed. The wildflower seeds arrived next day as expected, but one week later I am still waiting for the grass seed.”
Hi Stephen, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes,
Jenna
“Very helpful particularly when I made a mistake in the order, quickly replied and made a correction. Delivered quickly as stated. Very happy with this company and will use them again.”
