“Despite confirming on 19th May that they had my seeds, Evri have still not delivered these to me. I know that this is not your fault but they are totally useless (I thought that this was universally understood) so please use another courier in future.”
Hi Roger, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Five star! Excellent artisan bee hotel. Superb quality & value. Well packed and quickly delivered. Would definitely use again and recommend. Thank you.”
