“EVRI LET YOU DOWN, product fine. Delivery firm dishonest, photo showed failed to deliver as not home, photo supplied not my home! Logged complaint with EVRI, no response for complaint registered!!! They did deliver eventually. Call center said there was a driver handover problem. Not true. Unfortunately this puts me off ordering again with yourselves as I do not trust EVRI.”
Hi, thank you for bringing this to our attention. We’re very sorry to hear about the issue with EVRI on this occasion.
This is not the level of service we expect from our courier partners.
If this has still not been resolved, please get in touch with our customer service team directly and they will be able to resolve this for you. Thank you for making us aware, and we hope this isolated incident won’t deter you from ordering with us again.
Best wishes,
Jenna
“Feed and seed arrived promptly. Sadly the packaging on the feed is very flimsy and 2 out of 4 bags had split and had spilt out on delivery. The seed bag is much more robust.”
“Not writing a review yet as my seeds have yet to grow! 🤣
The website was fine and delivery of what I'd ordered quick so an efficient service.
Hopefully the wildflowers will grow beautifully from the seed ball I've purchased from you”
“Boston seeds is excellent and I’m adding different seeds to my garden each year to build up a robust lawn capable of dealing with 3 dogs, two cats a pair of tortoises and all the foxes my wife encourages in. Sadly, the courier firm EVRI is so bad I cannot give the 5 stars Boston seeds deserves.”
Thank you so much for your review. We appreciate your lovely feedback.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
Best wishes, Jenna
Hi James, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. I can see that you have contacted our customer service team who are currently looking into this further for you. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Peter,
Many thanks for your review.
Our nursery is just starting to dispatch some of the annual plants from this week onwards.
As soon as these have been booked for dispatch, you will receive the tracking details.
If you need any further updates, please contact our customer service team directly.
Best wishes, Jenna
