“I had to phone to get advice on what type of grass seed to get for my horse paddocks. The person I spoke to was very helpful and knowledgeable and the delivery all went well. Thank you.”
“Got confused about which way to go with moss killer for a shady lawn (too many options on the website) but within seconds very helpful staff member in sales office had me sorted and by the time we returned to the car what we had purchased was there waiting for us.....will be back for seed as moss was worse than first thought
6 stars rather than 5”
“Good website, well designed and easy to navigate, includes advice on how to best use the products on the site. You can also phone for advice, very useful for amateur gardeners like me. I am not an overly keen gardener but Boston Seeds has helped me keep my grass in good condition for many years now.”
“Great service. The customer service team member was really helpful to me before I made my purchase. The seeds arrived on time.
Excellent. My second purchase from them would not hesitate to do business with this company again”
Hello John,
Thank you for taking the time to leave us a review.
I do apologise that you were not happy with the plants that arrived.
I can see that these were refunded in full and were advised to keep the plants also as a gesture of goodwill.
We have updated our website, where possible, to try to show clearly how the plants will arrive and include information on what to expect at different times of the year.
Best wishes, Jenna
Hi Maureen, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I've used the premium grade grass seeds from you over the past few years with excellent results however the seeds of tge same grade purchased from you this year have resulted in poor,patchy germination. I've followed my usual preparation ie scarify,hand rake then top dress with 70 to 30 ratio soil/sand having first applied fertiliser from R.Jackson another reputable supplier. Would appreciate your observations.Thanks”
Good afternoon,
Many thanks for your email.
I would have expected this to have germinated by now.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
We would not suggest watering at this time of year, as we are getting regular rainfall and dews in the mornings and evenings.
Each time you manually water the area you are bringing the soil temperature down and therefore hindering the germination process.
If you wanted to send in some photos to customerservice@bostonseeds.co.uk and I will be happy to advise further.
Kind regards,
Jenna
