“I've ordered from Boston a few times before and had excellent service. However unfortunately on this occasion everything that could go wrong did.
I ordered 2 packs of 2kg seeds (different types) on a Sunday - expecting delivery the next Tuesday.
Late Monday afternoon I got an email to advise that one pack of seeds was not available and that it would not be delivered until Thursday. The email was not explicit enough to state that the 'whole' order would not be delivered until Thursday. I accepted the delay to the single pack, and thought that I'd still be able to get on with the other pack on the Tuesday.
As a result I waited in all day on Tuesday expecting the other pack of seeds - but nothing arrived. I emailed late that afternoon asking where my order was - only to be told that the other pack would be delivered when the 'out of stock' pack was available on Thursday. This was really annoying as I'd set aside Tuesday and Wednesday to work with the seeds.
On contacting support to highlight my annoyance, the firm replied with an apology. I replied stating that I'd've expected more than an apology considering the implications to my plans. They replied and they refunded my delivery charge.
On Thursday the delivery arrived - inside 2 packs of the same seed - not the two different packs I was waiting for. What made matters worse is that the pack that was previously 'out of stock' was not included!
I emailed Boston once again, and Jenna promptly replied to my email and apologised for the error - advising that she would refund the cost of one of the packs (the previously 'out of stock' seeds), and arrange for the final pack to be delivered on Friday morning.
Friday morning came and went, no second pack of seeds. I received an email from DHL advising that the seeds would now not be delivered until Monday morning. I wrote to Boston again advising of this delivery failure and Bethany reponded with yet another apology.
On Monday morning the second pack of 'out of stock' seeds was delivered.
To be fair after the initial error was spotted by Boston they did try to repair the complaint.
The subsequent failures just compounded the situation.
I don't know what's occured at Boston since my last orders - I'm not a big purchaser of seeds, but when I do, I expect a good repeatable experience - to set their service above those of their competitors. I was previously very happy with the firm, but I'm not sure if I'll try them again at the end of this year when I'll need to purchase again.”
Hi Julian thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order and by part refunding your order and delivery charges. We are working closely with suppliers to ensure less delays with products and ensure good stocks all year round. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Bit mixed. I order some grass seed and fertiliser/conditioner online. An email came through saying the seed had been sent but the fertiliser was out of stock, but good news, the supplier was producing more so if I could wait a day or two, I could have my order. Oh, well, these things happen ... Wasn't too disappointed at this stage. Then another email came through saying the supplier wouldn't be able to supply the fertiliser after all, would I like another one in place of the original? I agreed to the substitute which was ok but would mean I couldn't sew the grass seed when I had wanted to. A few days later the order hasn't arrived. I've had to get conditioner from elsewhere at a hefty price. Sorry Boston, I appreciate things to wrong time to time, and non of this maybe your fault, but I ultimately have ended up without a product I paid for, nor it's substitute, and instead I have gone at my expense to find an alternative. You've missed the mark on this one”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
We have since rectified the stock issue with our supplier and sincerely apologise for the inconvenience and issues with your order.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that we refunded the product that you had to then purchase elsewhere. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I placed my order on 2nd of May (order number 744831) and it mentioned next working day delivery. But it only arrived yesterday, 10th.
A shame because I thought the website was good and helpful and the choice and prices were good too. Evri let you down!”
Hi Rick, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Was a little disappointed when my order arrived. I had not realised just how small the package would be. Certainly not enough seeds to cover my many bare beds after the Spring clean-up. Have not yet decided where these wildflower perennials will go but certainly will not give the display I hoped for.”
Thank you so much for your review. I do apologise that these did not meet your expectations as we do list the pack sizes and the area they will cover clearly on the website before purchase. The seeds you have purchased are enough to cover 15sqm sown at 3gms per sqm.
If you have any further queries about this order please contact our customer service team directly and they will be able to help further.
Best wishes, Jenna
Thank you so much for your review. We appreciate your lovely feedback.
I do apologise with the delay in getting your full order to you and if we can help further please contact our customer service team directly.
Best wishes, Jenna
Hi Edward, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I do apologise that your parcel arrived open and upside down. Although issues like this are rare, I sincerely apologise for the inconvenience caused.
Please be assured we take these matters very seriously, and we are committed to resolving this as quickly as possible. Please contact our customer service directly if you need this bag replaced, and they will be able to resolve this for you.
Best wishes, Jenna
“Got the pack within days of ordering, followed the instructions but 3 weeks later not much grass sprouting so a bit disappointed, let’s hope in a few more weeks things might get better.”
HI Richard,
Many thanks for taking the time to leave us a review.
I have looked into your order and can see that this was for the Premier lawn seed.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
I would advise giving these another couple of weeks, and I hope by then you will see signs of germination.
We would not suggest watering at this time of year, as we are getting regular rainfall and dews in the mornings and evenings.
Each time you manually water the area you are bringing the soil temperature down and therefore hindering the germination process.
If this has still not established, please get back in contact with me with some photos, and I will be happy to advise further.
Best wishes, Jenna
Hi James, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. I can see that you have contacted our customer service team who are currently looking into this further for you. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Alexander, thank you for your review.
You should find that both items are in the 1 outer bag for you. We are currently sending smaller parcels together to avoid them being split in transit. If you find that this is not the case, please contact our customer service directly, and they will be able to resolve this for you.
Kind regards,
Jenna
“Great products, but next day delivery has never happened in several years of me ordering items. On this occasion it took ten days to receive my item, despite paying more for next day delivery. The subsequent customer service was very good, but the wait time was frustrating.”
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Tina, Thank you for your review.
I have been in touch this morning regarding your email and can confirm that this has been agreed to be dispatched in full once the Cornflower plugs are ready. If you need any further updates at all please contact me directly.
Best wishes, Jenna
“I've used the premium grade grass seeds from you over the past few years with excellent results however the seeds of tge same grade purchased from you this year have resulted in poor,patchy germination. I've followed my usual preparation ie scarify,hand rake then top dress with 70 to 30 ratio soil/sand having first applied fertiliser from R.Jackson another reputable supplier. Would appreciate your observations.Thanks”
Good afternoon,
Many thanks for your email.
I would have expected this to have germinated by now.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
We would not suggest watering at this time of year, as we are getting regular rainfall and dews in the mornings and evenings.
Each time you manually water the area you are bringing the soil temperature down and therefore hindering the germination process.
If you wanted to send in some photos to customerservice@bostonseeds.co.uk and I will be happy to advise further.
Kind regards,
Jenna
“Time for delivery longer than expected and then when arrived there was no grass seed in the delivery so had to ring up and be told it was a picking error and would be posted out under separate delivery”
Hi (Name), thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your missing seed. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“The products are great but the delivery was delayed and not neck day as advertised. Yes it was Easter but the tracking was not good.
But the product is brilliant”
Hi Bryn, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered 3 products, but only 2 delivered (DHL at fault, not Boston Seeds). They sent out the missing product the next day but it was the wrong product I'm waiting for a response as it's Friday evening and I'm guessing they are closed until Monday.”
Hi James, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order and the missing item. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Anthony, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I ordered 2 bags of lawn fertiliser and one of grass seed. The fertiliser arrived next day as promised but the lawn seed never arrived.
However when I contacted customer services they very promptly sorted this out and I am expecting the grass seed to arrive tomorrow.
So not a brilliant first impression but excellent customer service service.”
Hi Perric, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your missing item. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Seeds look great, pity the same can't be said for the courier who patently can't read house numbers and delivered it to a different address. Fortunately with the "proof of delivery" picture we managed to find the delivery house and retrieve the consignment.
Address on package was correct, it's just that some people seem incapable of reading....”
Hi Allan,
Thank you for taking the time to leave your review. I apologise that our couriers have let us down on this occasion and did not deliver to the correct address.
I am pleased that your order was located and again apologise for the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Thank you very much for your review.
I do apologise that this was not clear when ordering, and we will look into it.
Please do not hesitate to contact us directly if you would like us to try and help rectify this for you, and if you have any further queries.
Best wishes, Jenna
Hi Steven,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your delivery charges in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
