“Evri didn't deliver for 4 days, said they missed the delivery. Nearly a week later I've only had the seed delivered and not the fertiliser, but I've paid £5.99 for "next day delivery".”
Hello Chris,
Many thanks for your review.
I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
You should find that the outer bag will contain all of the items for you.
We are trying to send smaller items together to avoid them being split in transit.
If this is not the case, please contact our customer service team directly, and we will follow up further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
“Excellent service when original delivery was lost by delivery firm, replacement seed arrived next day after prompt action by customer service department.”
“The products are great but the delivery was delayed and not neck day as advertised. Yes it was Easter but the tracking was not good.
But the product is brilliant”
Hi Bryn, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
