“Yes always good service - kept in touch re slight delay in availability but because of prompt communication I have no issues about the slight delay.
Quality of seed is excellent!”
“I placed my order on 2nd of May (order number 744831) and it mentioned next working day delivery. But it only arrived yesterday, 10th.
A shame because I thought the website was good and helpful and the choice and prices were good too. Evri let you down!”
Hi Rick, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Wilson, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“My grass seed was delayed but the company were good enough to contact me to let me know and gave a revised delivery date. You can tell a lot from a business that when things don’t quite go to plan they do their best to sort it.”
“Evri have nor yet delivered it! They have apologised for being late but have yet to give me a delivery date. Royal Mail would be a better courier for a small packet of seeds”
Hi Keith, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“It seems you dispatched the items on time on the next day delivery service but the delivery agent has been totally hopeless. Every day saying they’re delivering, but then cancelling and even claiming they left calling cards at a 24/7 manned address. All lies by the delivery company - but no point has Boston seeds followed up on these delays and I have chased.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Excellent delivery arrived when said. No rips in packaging. Good service from Boston seeds would highly recommend and use again. Thank you very much.”
“I filled in the quantity I wished to order, then changed my mind so came out of the form and the website. I re-entered the website and ordered the required amount but after I had submitted my details and paid, the original order was also there so I ended up with almost twice the required amount I required. Most annoying.”
Hi David, thank you for taking the time to leave your review. I’m sorry to see that you have had issues when ordering.
If you wanted to contact our customer service team directly, they would be able to help with collecting the items you no longer need and processing a refund for you.
Best wishes, Jenna
