“Very helpful particularly when I made a mistake in the order, quickly replied and made a correction. Delivered quickly as stated. Very happy with this company and will use them again.”
“Ordered two different fertilisers and only recieved one which had a hole in the bag !
on tracking the other it was sent back because it was burst and another arrived a day later with a similar hole in the bag ! Every delivery over the past had bursts in the bag you need to put them in an outer cover bag for protection !
Other than that the website and service,product quality are all good.”
Hi Alan, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly edit by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time. This is something we will look further into in regards to double bagging the fertiliser.
If you need anything further please contact our customer service team directly and they will be able to help.
Best wishes, Jenna
“Boston seeds has an easy website to search for my needs the pricing is not too expensive and the quality of the seeds are very good , delinery was fast as well , I have yet to use the kiss my grass feed as the weather has turned hot and I don't want to risk burning the grass or stressing it out .”
Hi Aisha, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Please be assured we are working with our couriers to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly.
We will contact you directly once we have looked into this matter further for you.
If you have any future order queries, please contact our customer service team directly - customerservice@bostonseeds.co.uk
Best wishes,
Jenna
