Hi Dale, thank you for taking the time to leave your review. I am sorry to see that your parcel wasnât delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
Iâm very sorry that, on this occasion, the expected service level wasnât met.
I can see that our couriers are showing this as delivered on the 8th, with a clear picture of the property. If this still can not be located, please contact our customer service team directly, and they will be able to follow this up further for you.
Best wishes, Jenna
Hi John, thank you for taking the time to leave your review. I am sorry to see that your parcel wasnât delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
Iâm very sorry that, on this occasion, the expected service level wasnât met.
Iâm pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered specifically because the shop advertised nextâday delivery and had good reviews, but my experience has been the complete opposite. It has now been a full week since I placed my order and there is still no sign of the parcel, nor have I been given a tracking number. My holiday is only a week away, and this delay means I may miss my ideal seeding time. Very disappointed with the lack of communication and the failure to deliver what was promised.”
Hi Junpeng, thank you for taking the time to leave your review. I am sorry to see that your parcel wasnât delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
Iâm very sorry that, on this occasion, the expected service level wasnât met.
Iâm pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Order was easily placed after knowledgeable advice on products.
Excellent and speedy delivery.
I've become a regular customer.
Many thanks Boston Seeds”
“Canât really comment about the performance of the seeds because Iâm still waiting on them. Promised next day delivery but a week later and still no seeds. Iâm sure theyâll be fine if they arrive.”
Hi Paul, thank you for taking the time to leave your review. I am sorry to see that your parcel wasnât delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
Iâm very sorry that, on this occasion, the expected service level wasnât met.
Iâm pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered the product after 2pm on a Thursday and it didnât arrive until mid Tuesday the following week. Admittedly it was a bank holiday weekend but it was still disappointing to have to wait 5 days when so much emphasis is placed on prompt delivery. I could have received the product on the Saturday but the additional cost is disproportionately high. Also my fault for not getting the order in before 2pm. But disappointing nevertheless. The product itself (when it arrived) was fine.”
Hi, thank you for your review. I can see your parcel was delivered on 5th May and was therefore delivered on our next day service as stated when you placed your order.
As your order was placed after 2pm, your order was processed on the next working day, 1st May and delivered the next working day, Tuesday 5th May, due to the bank holiday in between.
For further delivery information, please see the delivery page on our website.
Best wishes, Jenna
“Delivery woth EVRI in UK was annoykng. No option on website to say 'leave by bins'. So i had to be home, changing my day.
Haven't planted the seed yet, was a recommendation from a knowledgeable friend. At rhe end of the day it's just expensive bird food so sure it will be fine”
Thank you so much for your review. We appreciate your lovely feedback.
On the delivery page where you enter your address, we do have a comments box, and any delivery instructions can be added here for future orders.
Best wishes, Jenna
“Iâve been using Boston Seeds for a few years now. This latest order was toner usual reliable standard, cost effective and promptly delivered. Grass for all your grass and grass fertiliser needs and more besides”
