“I ordered some Premier grass seed which I've previously had and it is excellent. Delivered within two days and I was fully updated during it's transit. My only gripe is now I get frequent emails from Boston seeds which I don't want and there is no option to opt out.”
Hi Steve, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes,
Jenna
“Excellent response to problems created by DX. Replacement seed parcel sent immediately bt DHL which arrived in time with am delivery.and good tracking.”
“I have used Boston Seeds for clover grass seed, winter cover crop, and their one-year wildlife cover crop, and I couldn’t be happier.
The service and delivery were incredibly fast, and the website is very user-friendly. Everything is clearly explained, making it easy to choose the right products.
I’ve honestly never seen grass seed perform so well. I’ve sown over a mile of clover grass paths, and after just three months they genuinely look like they’ve been established for years.
The cover crops have all germinated successfully and are doing an amazing job of protecting and improving the soil until I’m ready to plant. They’ve also been fantastic for wildlife, I don’t think I’ve ever seen so many butterflies visiting the garden.
Thank you for such excellent products and service. I look forward to ordering from you again.”
