“Seeds arrived promptly in good packaging. Very pleased with the results. Picked the seeds for shady gardens and after 8 weeks we have a lovely grass area. Thoroughly recommend.”
“An excellent service. The website was very easy to use and my order was completed and despatched promptly. My purchase arrived as promised on the next working day.”
“I ordered some Premier grass seed which I've previously had and it is excellent. Delivered within two days and I was fully updated during it's transit. My only gripe is now I get frequent emails from Boston seeds which I don't want and there is no option to opt out.”
Hi Steve, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes,
Jenna
