“I ordered 2 bags of lawn fertiliser and one of grass seed. The fertiliser arrived next day as promised but the lawn seed never arrived.
However when I contacted customer services they very promptly sorted this out and I am expecting the grass seed to arrive tomorrow.
So not a brilliant first impression but excellent customer service service.”
Hi Perric, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your missing item. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Excellent service from Boston Seeds. The courier lost the initial order but customer service sorted it straight away and sent out a replacement that arrived the next day. Great service 😁”
“I have used your seed mix and service twice before,always promptly delivered and excellent results from the seeds! My latest order is just to fill in bare patches on other parts of my land,I am sure it will give excellent results once again!”
“The grass seed we source from Boston Seeds is excellent quality and often praised by customers in our allotment shop who buy it.
Delivery is always swift and reliable. Overall a great company to do business with.”
