“Bit mixed. I order some grass seed and fertiliser/conditioner online. An email came through saying the seed had been sent but the fertiliser was out of stock, but good news, the supplier was producing more so if I could wait a day or two, I could have my order. Oh, well, these things happen ... Wasn't too disappointed at this stage. Then another email came through saying the supplier wouldn't be able to supply the fertiliser after all, would I like another one in place of the original? I agreed to the substitute which was ok but would mean I couldn't sew the grass seed when I had wanted to. A few days later the order hasn't arrived. I've had to get conditioner from elsewhere at a hefty price. Sorry Boston, I appreciate things to wrong time to time, and non of this maybe your fault, but I ultimately have ended up without a product I paid for, nor it's substitute, and instead I have gone at my expense to find an alternative. You've missed the mark on this one”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
We have since rectified the stock issue with our supplier and sincerely apologise for the inconvenience and issues with your order.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that we refunded the product that you had to then purchase elsewhere. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Website very clear and informative regarding the grass seed mixes and their suitability for the intended use/expected appearance.
Customer services assisted with my choice after I described the present lawn condition and location.
After placing the order, the seed duly arrived the next day.”
Hi Martin, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by refunding your delivery charges. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Hope the grass seed supplied as the service from Bethany. My order was delayed by the courier, but she kindly kept on top of matters to get my order despatched. Will keep you posted on the grass seed.”
“Good advice didn't try to sell you more than you needed. Issue was with DX the delivery company as sat in all day waiting for it as it was showing on their tracker out for delivery only to fine at 4.40pm it had been taken off the van in the morning without the system being updated so travelled 2 miles myself to pick it up and as a result lost nearly a days work.”
