“Despite your 3 requests for me to review, my item has not even been collected by the courier yet and the tracker hasn’t moved.since last Criday So no idea what’s going on”
Hello, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
Our customer care team are looking into your order and will be in touch shortly.
Best wishes,
Becky
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly edit by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
If you would like us to deliver with another courier next time, please let us know once your order has been placed, and we can arrange this for you.
If you have any further queries, please contact our customer service team directly, who will be able to help further.
Best wishes, Jenna
“Hmm this is a tricky one. Your service was good your delivery company is rubbish hence the problems. Evri let you down as they always do. When I highlighted the issue you sorted it and the second bag arrived with dpd and your staff were apologetic but seed was still late. Sort out your delivery service and you’d be 5* as it is I can only give you 3”
Hi Denise, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order and refunding your delivery charge. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
