“Was a little disappointed when my order arrived. I had not realised just how small the package would be. Certainly not enough seeds to cover my many bare beds after the Spring clean-up. Have not yet decided where these wildflower perennials will go but certainly will not give the display I hoped for.”
Thank you so much for your review. I do apologise that these did not meet your expectations as we do list the pack sizes and the area they will cover clearly on the website before purchase. The seeds you have purchased are enough to cover 15sqm sown at 3gms per sqm.
If you have any further queries about this order please contact our customer service team directly and they will be able to help further.
Best wishes, Jenna
Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order on an alternate courier. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly.
Best wishes, Jenna
“Unfortunately, l did not get next day delivery. Appreciate that i ordered at weekend. However, it was not delivered until late Wednesday. courier problems!”
Hi, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 27th April and was then delayed a day with our couriers. Although issues like this are rare, I sincerely apologise for the inconvenience caused.
Please be assured we take these matters very seriously and we are committed to resolving these issues as quickly as possible.
Best wishes, Jenna
Hi Alex, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
