Thank you very much for your review.
I do apologise that this was not clear when ordering, and we will look into it.
Please do not hesitate to contact us directly if you would like us to try and help rectify this for you, and if you have any further queries.
Best wishes, Jenna
“Easy to navigate website with plenty of information on the type of products available. Easy to contact customer service department by phone or E-mail. Competitive prices with next day delivery. Products well packaged and arrived next day.”
“Very prompt delivery. My second. The first lot is germinating nicely in my customers garden. Paddock grass this time. Very good price. I’m officially a customer now”
“Great website, easy to navigate the goods, ordering was simple with instant acknowledgment of order, courier service notification almost straight away with next day delivery, there was an item missing from my order (still unsure if this was courier or supplier issue) but after exchanging a couple of emails the missing item was dispatched and received next day so all in all a positive experience”
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services and that your issue was rectified swiftly by our team.
Best wishes, Jenna
Hi Rachel,
Thank you for taking the time to leave your review. I do believe that both items should have arrived in the 1 outer bag for you. We are trying to send smaller items together to ensure that they are not split during transit.
If you find that this is not the case, please contact our customer service, and they will be able to help rectify it swiftly for you. If both parcels have arrived, please would you consider amending your review?
Best wishes, Jenna
