“The grass seed we source from Boston Seeds is excellent quality and often praised by customers in our allotment shop who buy it.
Delivery is always swift and reliable. Overall a great company to do business with.”
“Received a delivery from Boston Seeds containing numerous items. A fast and pleasant service. Large bag missing from order. Informed Boston Seeds and received it the next day. Excellent service.”
“Disappointing experience with delivery of products. Website states that they offer next day delivery - in reality it took 8 days. Customer service team offered to expedite when I complained, but nothing was done. Very little was offered by way of an apology either.”
Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
