“Had a non delivery from EVRI, who had given information and timing of my ordered goods.. An excellent response from Jenna at CS, who initiated a different carrier for my replacement ordered goods ..”
Thank you for taking the time to leave your review. I do believe that both items should have arrived in the smaller package that has arrived. If the smaller bag does not have a green label stating the grass mixture, you should find the spreader in this outer bag. We are trying to send smaller items together to ensure that they are not split during transit.
If you find that this is not the case, please contact our customer service, and they will be able to help rectify it swiftly for you.
Best wishes, Jenna
“The service was really good and the wildflower seed looks fine.... just hope I have followed the instructions for planting so that I will soon have a small patch of meadow!”
“I ordered on the 9th March. One bag was punctured but sufficiently full. The other was significantly damaged and returned directly with carrier who delivered.
I am still waiting for a replacement 😒”
Hi Kenny,
Thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see that the replacement bag left our warehouse on 12th March, and it is with our courier partners for delivery. Although issues like this are rare, I sincerely apologise for the inconvenience caused. I will ensure that another parcel is sent today for delivery on Thursday.
Please be assured we take these matters very seriously, and we are committed to resolving this as quickly as possible. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Thank you for your review.
We do apologise if this was not clear when ordering. We have added the delivery tags to each plug plant, and it also states on your confirmation email, which is received upon placing your order.
The plugs will be dispatched as soon as they are big enough to be sent, and will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
Hi Eve,
Thank you for your review.
I do apologise that these have arrived upside down. We do have clear labelling on and we have sourced boxes that hold the plants tighter to avoid any damages in transit.
I can't see that you have contacted us about this issue yet, but please do get in touch with our customer service team who will be happy to help with any delivery issues. Please do not hesitate to contact us directly if you have any further queries.
