“Placed an order, but due to an issue with the carrier, the order was delayed. Spoke to Boston seeds who arranged for a further delivery to be sent to enable my contractor to do the work for us as planned and they arranged for the delayed delivery to be returned to them. Absolutely exceptional customer service.”
“Fantastic services we have a new lawn seeded in the autumn thanx to the staff with all the help and advice after last years very hot summer we are very proud of our new lawns.”
“Very helpful when talking to sales to advise on the best product to use. Delivered as stated. Only criticism is that delivery address label was stuck over the product instructions and information”
“Counter difficult to find down side far. From customer parking poorly signed when receptionist already with customer inside long wait in cold and still not sure if in right place Order taken ok then goods come from opposite side of yard Not user friendly for people not familiar with system Product been applied to lawn but results not shown yet Thanks”
Thank you for taking the time to leave us a review.
I will definitely take your comments forward and have already spoken with Operations in terms of adding more signage. We will review our process for customer collections and hopefully make this more user-friendly shortly.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I WAS VERY PLEASED WITH THE SERVICE.I HAVE USED THE FERTILSER WHICH HAS NOW ALL DISOLVED ABOUT TO SEED THE LAWN BY THE END OF THIS WEEK. I HAVE USED THESE PRODUCTES IN THE PAST AND FOUND THEM TO BE VERY GOOD.”
“It was easy enough to make the order and I got seed fertiliser and a spreader all in one place. However the order was not delivered on time and whilist I was warned and got an apologiy it meant that I missed some good weather for scarrifing and re-seeding so now I have to wait on another suitable spell of weather.
John Kirk”
Hi John,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met and was delivered a day later.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
