Hi Rachel, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order as it was showing as damaged in transit. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hello Dave,
Many thanks for taking the time to leave us a review.
I do apologise that these have arrived like this for you, and if you can get in contact with our customer service team directly, they will be able to rectify this for you.
Best wishes, Jenna
“Purchased both the premium seeds (haven’t used yet) and the shaded area seeds along with some pre seed fertiliser.
The shaded seeds along with the fertiliser have worked perfectly, I’ve used off the shelf seeds and fertiliser previously but never had any great results.
I couldn’t be happier with my front lawn now, after over seeding and using the fertiliser the lawn is thick and very green!
Can’t wait to use the premium seed on the rear lawn.”
